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Sean Carroll

Overview Reviews (13) Inventory (193)

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Sean Carroll

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Sean Carroll

Executive Manager

Garber Randall Buick GMC

5375 Thomas Road
Canandaigua , NY 14424

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4.4

13 Reviews

Overview Reviews (13) Inventory (193)

Dealership Experience

8 mos

Industry Experience

18 yrs, 8 mos

4.4

13 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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13 Reviews of Sean Carroll

April 25, 2024

Dealership Rating

Employee Rating

Very courteous kind & helpful! Will definitely be returning for business in the future when needed . Will definitely be returning for business in the future when needed . More

by TIMMOYER67

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Justin Fichera, Mason Pollot

Helpful 0

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Apr 25, 2024 -

Garber Randall Buick GMC responded

We're so happy to know our staff at Garber Randall Buick GMC Cadillac were courteous and helpful during your car buying experience. We look forward to seeing you again in the future!

February 27, 2024

Dealership Rating

Employee Rating

Great people! Great service! I’m from Ohio and drove 4 hours to buy a truck and will do it again when I’m ready to by another vehicle. Awesome all around. Great service! I’m from Ohio and drove 4 hours to buy a truck and will do it again when I’m ready to by another vehicle. Awesome all around. More

by BENSPRENGER

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alexandra Farnsworth, Sam Macaluso, Dave Gordon, Kirk Strickland, Michael Penna, Thomas Horton, Benjamin Tomion

Helpful 0

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Apr 10, 2024 -

Garber Randall Buick GMC responded

We're so glad to know that you had a great experience with us at Garber Randall Buick GMC Cadillac! It's wonderful to see our team left such an impression. Safe travels and we look forward to assisting you again when it's time for your next vehicle purchase!

January 18, 2024

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Employee Rating

They are genuinely concerned about their patrons and their cars and try to provide the best service possible their cars and try to provide the best service possible More

by david@moxielighting.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alexandra Farnsworth, Kirk Strickland, Michael Penna, Thomas Horton, Benjamin Tomion , Dimitri Axelrod

Helpful 0

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Jan 31, 2024 -

Garber Randall Buick GMC responded

We appreciate your kind words! It's great to know that our team at Garber Randall Buick GMC Cadillac has been able to provide you with the excellent experience we strive for. Thanks for choosing us!

December 17, 2023

Dealership Rating

Employee Rating

Good experience He made me feel welcome Great personality and knew what he was doing Treated me like he knew me personality and knew what he was doing Treated me like he knew me More

by IGNATIUS.PONTICELLO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alexandra Farnsworth, Thomas Horton, Benjamin Tomion

Helpful 0

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Jan 10, 2024 -

Garber Randall Buick GMC responded

We're glad to know you felt welcomed and well-treated at Garber Randall Buick GMC Cadillac. It's always our goal to provide knowledgeable service with a personal touch. Thanks for sharing your positive experience!

November 29, 2023

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Employee Rating

Service department is awesome. Always do a great job in a timely manner. Kirk always keeps me up to date with everything going on with the car. Always do a great job in a timely manner. Kirk always keeps me up to date with everything going on with the car. More

by DSTAVALONE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alexandra Farnsworth, Dave Gordon, Kirk Strickland, Michael Penna, Thomas Horton, Benjamin Tomion , Donny Fornitaro

Helpful 0

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Dec 29, 2023 -

Garber Randall Buick GMC responded

We're delighted to know that our service department at Garber Randall Buick GMC Cadillac has been able to provide you with timely and efficient services. It's great hearing Kirk keeps you well-informed about your car! Thanks for the review!

November 27, 2023

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Employee Rating

Great good service wash car weather permitting should have a snack bar coffee donut s tea and soforth have a snack bar coffee donut s tea and soforth More

by JPERS80

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alexandra Farnsworth, Dave Gordon, Kirk Strickland, Michael Penna, Thomas Horton, Benjamin Tomion

Helpful 0

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Dec 26, 2023 -

Garber Randall Buick GMC responded

Thanks for the positive review and suggestions! We'll definitely consider your ideas about a snack bar at Garber Randall Buick GMC Cadillac. Your feedback is appreciated!

November 21, 2023

Dealership Rating

Employee Rating

The service was excellent from start to finish. They fully explained everything to me and my delivery was done surprisingly fast. They fully explained everything to me and my delivery was done surprisingly fast. More

by JSCHEPISI

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Justin Fichera

Helpful 0

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Dec 20, 2023 -

Garber Randall Buick GMC responded

Thanks for the feedback, JSCHEPISI! We're glad to know that you had an excellent service experience at Garber Randall Buick GMC Cadillac. Here's to many more fast and efficient services in the future!

November 17, 2023

Dealership Rating

Employee Rating

Very easy dealership to work with our salesman was excellent Matt Thomas done a great job for us excellent Matt Thomas done a great job for us More

by Tom. Candy

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Dec 12, 2023 -

Garber Randall Buick GMC responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that our team went above and beyond to assist with your purchase. Drive safely in your new vehicle, and we hope to see you again!

November 16, 2023

Dealership Rating

Employee Rating

Had a leak in a tire and had to go back twice to get it fixed. Was not detailed when purchased. There was an axle and pinion seal leaking that was not addressed when inspected at dealer, now have to fix ou fixed. Was not detailed when purchased. There was an axle and pinion seal leaking that was not addressed when inspected at dealer, now have to fix out of pocket. Salesman never went over anything on the vehicle when picked up. Did not work with managament. More

by pytaz2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Nov 17, 2023 -

Garber Randall Buick GMC responded

I'm sorry to read about the issues you've experienced with your vehicle and our service. We aim for a high standard of customer care, so it's disappointing to know we fell short this time. I'd like the opportunity to address these concerns directly and see how we can make things right for you. Please reach out at your earliest convenience. Thank you, David Gordon Service Manager dgordon@garberrandall.com (585) 394-0050

November 16, 2023

Dealership Rating

Employee Rating

This part of your survey is annoying annoying annoying annoying annoying annoying annoying annoying annoying please realize your 15 word is annoying annoying annoying annoying annoying annoying annoying please realize your 15 word is annoying More

by DANLAURENZA1958

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Nov 21, 2023 -

Garber Randall Buick GMC responded

We're sorry to find that our survey process has been a source of frustration for you. We appreciate your feedback, but unfortunately, the minimum word requirement is through the DealerRater platform, and not our dealership settings. If there's anything else you'd like to share or discuss, please don't hesitate to reach out directly. Thank you, Sean Carroll General Manager scarroll@garberrandall.com (585) 394-0050

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