Thomas Horton
Thomas Horton at Garber Randall Buick GMC
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Thomas Horton

Service Advisor

Garber Randall Buick GMC

5375 Thomas Road
Canandaigua , NY 14424

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4.9
31 Reviews
4.9

31 Reviews

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31 Reviews of Thomas Horton

April 16, 2024

Dealership Rating
Employee Rating

Can’t say enough great things about this dealership! I had an issue w my 2023 GMC Sierra and they went above and beyond ! My truck looks even better than it did brand new ! Thank you so much for all y More

by ANGEPRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Garber Randall Buick GMC responded

We're so glad to know you had a great experience with us at Garber Randall Buick GMC Cadillac! It's our pleasure to go above and beyond for our customers. Safe travels, it was an honor assisting you!

April 04, 2024

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They got me in in quickly for an oil change and I was headed out the door within the hour! Awesome people and service! More

by SBODE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Garber Randall Buick GMC responded

We're glad to know you had a quick and efficient service experience at Garber Randall Buick GMC Cadillac! Thanks for the positive feedback, we appreciate it. Safe travels until your next visit!

March 21, 2024

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My vehicle had a defective 6. 2l engine and was down a month. Tow was great at keeping me informed through the process. My truck was clean when I got it back and he went over every More

by TOM@FARMINGTONSERVICE.COM
Workmanship
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Garber Randall Buick GMC responded

We're glad to know that you had a great experience with our service team at Garber Randall Buick GMC Cadillac. It's important for us to keep customers informed and provide top-notch service. Thanks for the review!

March 02, 2024

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Outstanding customer service. And fast and complete service. I was very happy with my recent service. More

by ROGER.BAIN
Recommend Dealer
Yes

Other Employees Tagged: Michael Penna

Apr 10, 2024

Garber Randall Buick GMC responded

Roger, we're delighted to know you had an outstanding experience with our team at Garber Randall Buick GMC Cadillac. We appreciate your feedback and look forward to serving you again in the future!

March 02, 2024

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Always excellent service. The service writers are always helpful and courteous. The technicians are first rate! More

by GCOLF
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Recommend Dealer
Yes
Apr 10, 2024

Garber Randall Buick GMC responded

We're glad to know you've had consistently excellent service with us at Garber Randall Buick GMC Cadillac! Our team always aims to be helpful and courteous. Thanks for the review!

February 27, 2024

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Great people! Great service! I’m from Ohio and drove 4 hours to buy a truck and will do it again when I’m ready to by another vehicle. Awesome all around. More

by BENSPRENGER
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Apr 10, 2024

Garber Randall Buick GMC responded

We're so glad to know that you had a great experience with us at Garber Randall Buick GMC Cadillac! It's wonderful to see our team left such an impression. Safe travels and we look forward to assisting you again when it's time for your next vehicle purchase!

February 24, 2024

Dealership Rating
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Got an a appointment in a timely fashion. Staff was friendly, professional & knowledgeable. Car wash & vacuum was a plus! More

by PALERMOS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 10, 2024

Garber Randall Buick GMC responded

We're glad to know you had a positive experience with our team at Garber Randall Buick GMC Cadillac. We always aim for timely appointments and top-notch service, including the car wash & vacuum! Thanks for sharing your feedback.

Apr 10, 2024

Garber Randall Buick GMC responded

We're glad to know you had a positive experience with our team at Garber Randall Buick GMC Cadillac. We always aim for timely appointments and top-notch service, including the car wash & vacuum! Thanks for sharing your feedback.

February 23, 2024

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Employee Rating

I had molded assist steps (running boards) installed on my 2024 Enclave. Cost was over $950.00 including installation. I can honestly say these steps are totally useless. They look nice but have no practic More

by RB156
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2024

Garber Randall Buick GMC responded

We appreciate your feedback on the assist steps for your 2024 Enclave. It's unfortunate to learn that they're not meeting your expectations, but we value this insight. We hope you'll reach out if there's anything else we can do for you!

February 21, 2024

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Employee Rating

Nice work! Very pleased with the outcome and done in a timely manner. Definitely would recommend More

by t85j16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Penna

Apr 10, 2024

Garber Randall Buick GMC responded

We always aim to complete service in a timely manner- so it's great to see that reflected during your service visit with us at Garber Randall Buick GMC Cadillac. Thank you for the nice feedback and recommendation- we appreciate it!

February 06, 2024

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Great service! I wouldn’t have my vehicle serviced anywhere else. Employees are very accommodating. More

by BUELL564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2024

Garber Randall Buick GMC responded

Your loyalty and support mean the world to us. We take so much pride in the fact that you have continued to trust us with your vehicle needs. If there’s ever anything the Garber Randall Buick GMC Cadillac team can do to help you, please don’t hesitate to ask! Safe travels.

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