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Michael Penna

Overview Reviews (25) Inventory (213)

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Michael Penna

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Michael Penna

Service Advisor

Garber Randall Buick GMC

5375 Thomas Road
Canandaigua , NY 14424

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4.8

25 Reviews

Overview Reviews (25) Inventory (213)

4.8

25 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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25 Reviews of Michael Penna

April 28, 2024

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Employee Rating

I bought a brand new car and the check engine light came on. Had to take the car back. Waiting on it to get repaired and it's supposed to be new! on. Had to take the car back. Waiting on it to get repaired and it's supposed to be new! More

by M.BATISTE

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Other Employees Tagged: Benjamin Tomion

Helpful 0

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April 25, 2024

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Employee Rating

The service on my 23 Acadia was done promptly and everyone in the service department was very courteous and made me feel welcome. everyone in the service department was very courteous and made me feel welcome. More

by FFD96

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 25, 2024 -

Garber Randall Buick GMC responded

We're glad to know that our service department at Garber Randall Buick GMC Cadillac was able to provide you with a prompt and welcoming experience. Thanks for the positive feedback!

April 16, 2024

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Employee Rating

Can’t say enough great things about this dealership! I had an issue w my 2023 GMC Sierra and they went above and beyond ! My truck looks even better than it did brand new ! Thank you so much for all y I had an issue w my 2023 GMC Sierra and they went above and beyond ! My truck looks even better than it did brand new ! Thank you so much for all you did More

by ANGEPRESS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Gordon, Kirk Strickland, Thomas Horton

Helpful 0

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Apr 16, 2024 -

Garber Randall Buick GMC responded

We're so glad to know you had a great experience with us at Garber Randall Buick GMC Cadillac! It's our pleasure to go above and beyond for our customers. Safe travels, it was an honor assisting you!

March 22, 2024

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Employee Rating

Great team effort! ! Service department is always excellent. Ryan & Michael made everything easy and convenient. Thank you ! Service department is always excellent. Ryan & Michael made everything easy and convenient. Thank you More

by CTHUBLER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ryan Hubler, Kirk Strickland

Helpful 0

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Apr 12, 2024 -

Garber Randall Buick GMC responded

We're glad to know our team, especially Ryan and Michael, provided excellent service at Garber Randall Buick GMC Cadillac. We appreciate your feedback and look forward to assisting you in the future!

March 21, 2024

Dealership Rating

Employee Rating

Best experience I've ever had buying a car. Scott and Ryan were an incredible help Scott and Ryan were an incredible help More

by BANDRESSI

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryan & Scott C.

Helpful 0

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Apr 10, 2024 -

Garber Randall Buick GMC responded

We are so thrilled to hear your experience at Garber Randall Buick GMC Cadillac was the best one yet. We'll pass the kind words along to Scott and Ryan. Thanks for taking the time to share your positive experience!

March 02, 2024

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Employee Rating

Outstanding customer service. And fast and complete service. I was very happy with my recent service. And fast and complete service. I was very happy with my recent service. More

by ROGER.BAIN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Horton

Helpful 0

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Apr 10, 2024 -

Garber Randall Buick GMC responded

Roger, we're delighted to know you had an outstanding experience with our team at Garber Randall Buick GMC Cadillac. We appreciate your feedback and look forward to serving you again in the future!

March 02, 2024

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Employee Rating

Always excellent service. The service writers are always helpful and courteous. The technicians are first rate! The service writers are always helpful and courteous. The technicians are first rate! More

by GCOLF

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lynn Holcomb, Mathew Thomas, Justin Fichera, Dave Gordon, Stuart Reber, Kirk Strickland, Thomas Horton , Kyle

Helpful 0

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Apr 10, 2024 -

Garber Randall Buick GMC responded

We're glad to know you've had consistently excellent service with us at Garber Randall Buick GMC Cadillac! Our team always aims to be helpful and courteous. Thanks for the review!

February 27, 2024

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Employee Rating

Great people! Great service! I’m from Ohio and drove 4 hours to buy a truck and will do it again when I’m ready to by another vehicle. Awesome all around. Great service! I’m from Ohio and drove 4 hours to buy a truck and will do it again when I’m ready to by another vehicle. Awesome all around. More

by BENSPRENGER

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alexandra Farnsworth, Sean Carroll, Sam Macaluso, Dave Gordon, Kirk Strickland, Thomas Horton, Benjamin Tomion

Helpful 0

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Apr 10, 2024 -

Garber Randall Buick GMC responded

We're so glad to know that you had a great experience with us at Garber Randall Buick GMC Cadillac! It's wonderful to see our team left such an impression. Safe travels and we look forward to assisting you again when it's time for your next vehicle purchase!

February 24, 2024

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Employee Rating

Got an a appointment in a timely fashion. Staff was friendly, professional & knowledgeable. Car wash & vacuum was a plus! Staff was friendly, professional & knowledgeable. Car wash & vacuum was a plus! More

by PALERMOS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Gordon, Kirk Strickland, Thomas Horton

Helpful 0

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Apr 10, 2024 -

Garber Randall Buick GMC responded

We're glad to know you had a positive experience with our team at Garber Randall Buick GMC Cadillac. We always aim for timely appointments and top-notch service, including the car wash & vacuum! Thanks for sharing your feedback.

Apr 10, 2024 -

Garber Randall Buick GMC responded

February 21, 2024

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Employee Rating

Nice work! Very pleased with the outcome and done in a timely manner. Definitely would recommend Very pleased with the outcome and done in a timely manner. Definitely would recommend More

by t85j16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Horton

Helpful 0

Report | Print

Apr 10, 2024 -

Garber Randall Buick GMC responded

We always aim to complete service in a timely manner- so it's great to see that reflected during your service visit with us at Garber Randall Buick GMC Cadillac. Thank you for the nice feedback and recommendation- we appreciate it!

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