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Sean Cho
Sean Cho at Herb Chambers Toyota of Boston

Sean Cho

Service Advisor

Herb Chambers Toyota of Boston

32 Brighton Ave
Boston, MA 02134

4.3
265 Reviews
4.3

265 Reviews

Write a Review

265 Reviews of Sean Cho

May 01, 2025

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Employee Rating

Treat you like family. Excellent experience. Strongly recommend the place to everyone. Sean and Teresa are stellar employees More

by gleesonr
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Camara, Tereza Guzman

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May 01, 2025

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Service was great as usual. My advisor Sean Cho was courteous and professional. Kept me updated with my service details. More

by Redsox51079
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Recommend Dealer
Yes
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April 25, 2025

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Excellent and reliable service. Clear and useful explanations. Prompt timely completion, quicker than I expected More

by Myron Miller
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Camara

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Apr 28, 2025

Herb Chambers Toyota of Boston responded

Myron, we're delighted to hear you had a great experience with our team at Herb Chambers Toyota of Boston. Thank you for your kind words and support! Safe travels!

April 21, 2025

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Sean Cho has been helping me with maintenance on my Camry for a long time now. He's very good at his job and he's very professional. The mechanics at Herb Chambers are pretty good. More

by D from Boston
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Recommend Dealer
Yes
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Apr 22, 2025

Herb Chambers Toyota of Boston responded

Hi D! Thank you for sharing your experience with Sean and the team at Herb Chambers Toyota of Boston! We're glad to hear that you've been satisfied with our maintenance services. We appreciate your support and look forward to continuing to assist you in the future!

April 20, 2025

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Thorough review by mechanic. “Rattling” noise was a clamp that was disconnected. Remived, literally 5 seconds of work. Charged $85 labor. Other labor charges higher than with oth More

by T
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Recommend Dealer
No
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Apr 21, 2025

Herb Chambers Toyota of Boston responded

It's concerning to hear about your experience with our labor charges. We strive for transparency and competitive pricing, so if you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

April 19, 2025

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Depending on service agents, the good one is good. Not pushy and honest about what work really needed to be done. Fair price. Work with your insurance company in a timely manner. More

by MinCostMaxMiles
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tereza Guzman

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Apr 21, 2025

Herb Chambers Toyota of Boston responded

Thank you for sharing your experience with Herb Chambers Toyota of Boston! We're glad to hear that our team provided honest and efficient service. We appreciate your feedback and look forward to assisting you again in the future!

April 09, 2025

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Sean was very polite and carefully listening. Service was fast and meaningful. Waiting accommodation is great! More

by Eduard
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Camara, Tereza Guzman

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Apr 10, 2025

Herb Chambers Toyota of Boston responded

Eduard, we're delighted to hear that Sean provided you with attentive service and a comfortable experience at Herb Chambers Toyota of Boston. Thank you for the feedback!

March 23, 2025

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Worst service advisor to work with in all of Boston. Toyota should be ashamed. Will not give you price for a repair over the phone let alone let you know if your car is still under basic warranty. More

by Fide
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Recommend Dealer
No
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Mar 23, 2025

Fide responded

Sean Cho is the worst service advisor to work with. Had an amazing analogy about how doctors don’t let you know the price of their services over the phone, proceeded to be hostile most likely due to his own ego and lack of ability to provide minimal customer service. Great at baiting and switching; wants to trap you into creating a service appointment for a diagnosis and have you agree to diagnosis fee. Once you get to the dealer he will find a way to void the warranty and charge you the full bill. This is a great business model but would look horrible if one should complain to the better business bureau (BBB). Instead of answering your questions Sean will be purposefully dodgy, passive aggressive and cut you off to ask you several times if you want to schedule an appointment. Will put you on hold two or three times, tell you he will refer you to his manager which he won’t. Sean does not know how to speak to customers and does not have any social IQ. This is not a great way to build relationships with customers who purchased their vehicle at the same dealer and own both basic and extended warranty plans on their vehicle.

February 06, 2025

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I brought my vehicle in for service and all my issue was not taken care of More

by jjmathurin78
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Recommend Dealer
No
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Feb 07, 2025

Herb Chambers Toyota of Boston responded

I'm disappointed to see this feedback and would like to make sure any outstanding concerns get resolved to your satisfaction. At your earliest convenience, would you please contact me directly? Thank you, Howie Reske - General Manager - hreske@herbchambers.com

February 01, 2025

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Employee Rating

Drove in for an inspection sticker. Sean wrote up my service order as soon as I walked up to the desk. My car was done within 20 minutes. Made my day. More

by dpromano
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Workmanship
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Recommend Dealer
Yes
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Feb 03, 2025

Herb Chambers Toyota of Boston responded

We're delighted to hear that Sean and the team at Herb Chambers Toyota of Boston made your inspection process quick and easy! Thanks for sharing your experience with us.

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