Sean Ernest | Page 2

From start to finish buying a car from Annapolis was a pleasure. The detail that went into preparing my preowned Subaru was impressive. Meeting the staff from Sales to the Service Manager was sincere. pleasure. The detail that went into preparing my preowned Subaru was impressive. Meeting the staff from Sales to the Service Manager was sincere. They care about the cars they hey sell & the people who buy them. More

by cjmcgarity Verified Customer Verified Customer

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The rear gate on my Outback stopped working. I didn't really have a service appointment but was invited to drop by as service opened on Sat. morning. A service employee wanted out to the car & I didn't really have a service appointment but was invited to drop by as service opened on Sat. morning. A service employee wanted out to the car & fixed it in less that 30 seconds!! More

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I had purchased my subaru from this facility and had all previous service done here without incident so i made an appointment for 0815. The intialy visit went off without any problems and at 1030 they infor previous service done here without incident so i made an appointment for 0815. The intialy visit went off without any problems and at 1030 they informed me that for a diagnostic and 30k service that it be '2 - 3 hours' to get my car fixed. No problem. I decided to leave via their shuttle and shop around. At 1530 i hadn't heard anything so i called multiple times and received no answer then returned to the dealship to find out my car was not fixed and that someone was supposed to contact me about my vehicle which no one did. They advised i could leave my car overnight (i live 40 minutes away and came by myself) or take it home and come back. So now i am waiting at 1600 for my car to be returned back to the dealership and i still have to return with my car working improperly next week for them to finish my service. More

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Times good but car now gets worse gas mileage after 60k service and runs sluggish service and runs sluggish More

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They handled everything professionally and with excellence. I personally recommend some of their outstanding performers. excellence. I personally recommend some of their outstanding performers. More

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