Sean Lumibao | Page 44

No hassle - very helpful There was barely any hassle that's commonly associated with the car buying experience. Manly was able to match quotes from other Honda dealerships, as There was barely any hassle that's commonly associated with the car buying experience. Manly was able to match quotes from other Honda dealerships, as well as bring in the exact car I wanted from a different location. The customer service was incredibly helpful with frequent updates and thorough knowledge of the vehicles. More

by ZTAYLOR4439 Verified Customer Verified Customer

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Customer service = exceptional Easy and painless. Found what we were searching for and drove away with it shortly after. The salesman and finance advisor were attentive and helpful. Easy and painless. Found what we were searching for and drove away with it shortly after. The salesman and finance advisor were attentive and helpful. This is the second Honda we've purchased here. All vehicles get serviced here as well. More

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Great Experience Overall Let's just get start with this: Juan Martinez is an excellent car salesman and a wonderful human. I can say this because we ended up spending a strang Let's just get start with this: Juan Martinez is an excellent car salesman and a wonderful human. I can say this because we ended up spending a strange amount of time with him. Long story short, we bought our car but weren't able to take it home with us that day. We were told that once all the finances were settled they would deliver it to us in Oakland. Fast forward a week to when the check had cleared and I thought we were good to go. I called the dealership to see if we could get it delivered. I was told they were really backed up on drivers and would not be able to deliver it that day. I was sad. Then came Juan Martinez to the rescue! He drove it all the way to our house after he got off work on a FRIDAY NIGHT! I'm sure he had way better things to do with his night, but he showed up full of vim and vigor (and yerba mate!). We finalized the paperwork in the comfort of our apartment. We talked about music, school, speaking Spanish, and much more. We sent him off into the Oakland night with fresh baked cookies. It was a wonderful end to an otherwise king of stressful process. So, why 4 stars? Well, our time with Juan was great, but then there was the time with Sean. Simply put, it felt like things got more complicated than they needed to. We got talked into buying insurance we don't need (don't do it), and communication with everyone other than Juan was a challenge. If I had not been a bit forward and blunt, I think it would have taken much longer to get our car, which was already paid for. Also, there was a very rude man who came over to us while we were waiting for the finance man to come back, looked at our computer screen with my personal insurance information on it, and made some snide remark about how if I bought his insurance everything would be settled. When I let Sean know how perturbed I was by this, he said the man didn't even work there. So why was he walking around looking at computer screens? All the financial stuff was a bit fishy. More

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Go in with your own financing Don't let them over-talk until you feel dizzy. We made that mistake and got very worn out. Don't buy the additional service contract. Look it up o Don't let them over-talk until you feel dizzy. We made that mistake and got very worn out. Don't buy the additional service contract. Look it up online first, terrible reviews about Zurich ins.co. More

by AMYTHEODORE Verified Customer Verified Customer

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Best place to buy a Honda and to go for service I have bought now three cars from Tom Haidet. Tom is a good listener. He's a mellow man and NOT a high-pressure salesman. I trust Tom to be honest I have bought now three cars from Tom Haidet. Tom is a good listener. He's a mellow man and NOT a high-pressure salesman. I trust Tom to be honest with me and to take care of what I want and need to know. More

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Quick and easy Dan was very helpful and also the gentleman who we signed was awesome! We had a great experience there! Also was very kind to my son who was with me. Dan was very helpful and also the gentleman who we signed was awesome! We had a great experience there! Also was very kind to my son who was with me. More

by ALLYCAT42 Verified Customer Verified Customer

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Friendly, knowledgeable, and accommodating. Staff helped me with my purchase with ease. Got my exact vehicle I was interested in. Salesman gave a great explanation of packages and how they funct Staff helped me with my purchase with ease. Got my exact vehicle I was interested in. Salesman gave a great explanation of packages and how they function. Thanks you More

by JSCHWARMS Verified Customer Verified Customer

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Best First Car Experience! I had been looking for my first new (to me) car purchase, I knew a friend of mine from High School, Juan, worked at the Manly in Santa Rosa, and becau I had been looking for my first new (to me) car purchase, I knew a friend of mine from High School, Juan, worked at the Manly in Santa Rosa, and because a civic was my first choice, I started to look around online. I sent Juan a message about what I was looking for, what I wanted to spend, etc. and within just a few minutes he had already sent me the link to several different cars. What was really nice about this place and especially Juan as a sales person is that I never felt pressured to buy or like I was being taken advantage of. I'm only 21 and still in college but work for a bank in the area, so I have a sense of the whole sales idea. However I found as a young person I wasn't taken as seriously or was only shown vehicles I made clear were out of my price range, or I was tried to be talked into getting a cosigner because of my age. When I told Juan I wanted to make the purchase on my own he immediately had an option in mind from a local credit union for first time purchasers. On Sunday when I went in I told him I was on the way and he had the keys in his hand and the car out front in a matter of minutes. At first when they ran my credit through one bureau it came up significantly less than I was expecting and so this worried me as I check my score frequently. At first a manager there thought I should get a cosigner as well, but then when Sean from Finance happened to come out Juan explained my situation to him, and took it upon himself to run my credit one more time, and lo and behold, my score came up almost 50 pts higher, which is more like what i always find when I look myself. At first I was a little confused as to how the new buyer program worked with the down payment, as it was requesting more than I had initially wanted to put down. However Sean came over to me and explained everything in detail so I understood what all we were going with. Initially when they ran the numbers and checked it looked like my interest and payment were going to be higher than anticipated, but since I have an account established at the credit union already Sean went back, did some math and such and was able to cut that interest rate in half and bring my monthly payment down to what I was wanting to try and stay near. Overall this was a great experience for my first car that was just my own and not something my parents had helped with and I could not have done it without the help and service Juan and Sean gave me and I genuinely appreciate how much time they spent helping me get what I needed and explaining everything to me. If you are in the market for any new/used car or maintenance this is the place to go ! More

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Satisfied It was a great experience buying a car from Manly Honda in Santa Rosa and would buy from there again. I have nothing to complain about It was a great experience buying a car from Manly Honda in Santa Rosa and would buy from there again. I have nothing to complain about More

by SINOPHOUNG Verified Customer Verified Customer

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Ben is the best!!! I came to the dealership and asked for a better understanding of the features on my car, a 2018 Honda Civic Hatch Sport Touring. He showed me how the I came to the dealership and asked for a better understanding of the features on my car, a 2018 Honda Civic Hatch Sport Touring. He showed me how the adaptive cruise control worked and even took me on live demonstration in which we went on the 101 and showed me that car could actually drive it self. I heard about the feature and was hoping to see it when I bought my car in February in my hometown Vallejo. Most people give BS answers and act like they know everything, not Ben he made it very easy to understand and explained everything in a non rushed manor, allowing me time to really grasp the features I bought. Thanks again Ben! More

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