Sean Marchese | Page 2

My vehicle has been in the service department since late June for a glass roof repair, and the experience has been extremely disappointing. Communication has been almost nonexistent—updates only come when I June for a glass roof repair, and the experience has been extremely disappointing. Communication has been almost nonexistent—updates only come when I reach out, and even then, clear information is rarely provided. Although the staff is courteous and I appreciate the loaner vehicles, it has now been nearly five months without a final resolution. I even made a special trip in late October after being told leadership would have answers for me by October 29, but no follow-up ever occurred. Getting to the dealership is now a two-hour drive each way, which makes the lack of progress even more frustrating. At this point, I simply expected better transparency, accountability, and timely service from a Lexus dealership. I hope meaningful improvements are made so other customers do not experience similar challenges. More

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Beautiful clean dealership with excellent customer service area. All employees I have dealt with are customer focused friendly and knowledgeable… very professional in terms of Sales and Service Non service area. All employees I have dealt with are customer focused friendly and knowledgeable… very professional in terms of Sales and Service Non routine service requirements are explained before service begins as well as estimated cost. Would highly recommend this dealership. More

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