Sean McDermott | Page 2

They made my first car purchase less scary, and they took care of me like family. Would highly recommend Angelo and the other nice people at Hawk Subaru care of me like family. Would highly recommend Angelo and the other nice people at Hawk Subaru More

by ZOEZWOLEN Verified Customer Verified Customer

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This is one of the best experiences I have had at a dealership buying a car. Working with Russ Harris was really awesome. I drove an hour to get there. I would 100% recommend this dealership!! dealership buying a car. Working with Russ Harris was really awesome. I drove an hour to get there. I would 100% recommend this dealership!! More

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Very nice to work with. Showed us what we wanted to see and drive. Helpful staff as well. Showed us what we wanted to see and drive. Helpful staff as well. More

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Great experience. Friendly! Worked to make sure I had my needs meet! Innovation and realistic! Friendly! Worked to make sure I had my needs meet! Innovation and realistic! More

by DEANSCHULTZJR Verified Customer Verified Customer

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Had a positive good experience at Hawk Subaru recently. With guidance and answering my questions Raymond Contreras was able to help me purchase a new subaru forester sport. Happy with the experience with With guidance and answering my questions Raymond Contreras was able to help me purchase a new subaru forester sport. Happy with the experience with everyone at Hawk. Hawk Subaru was the first dealer I came to in my search for a new vehicle and I didn't need to look any further. More

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Hawk Subaru is a decent dealership. All the staff I interacted with were professional and helpful. I was offered the 0.9 percent APR currently on being advertised from Subaru, but s All the staff I interacted with were professional and helpful. I was offered the 0.9 percent APR currently on being advertised from Subaru, but since I didn’t need it that’s as far as the discussion went. With respect to the dealership's explanation of final vehicle pricing... I’ve found that almost no dealership wants to be completely forthcoming. A 5 out of 5-star rating in this area would be a dealership that puts the vehicle’s factory invoice on the table at the beginning of the negotiations. Show the customer the unabridged truth by stating up front what you, the dealership, paid the manufacturer for the vehicle. In actuality, most well-informed customers know full well that there is a dealer holdback of something in the neighborhood of 1 to 3 percent of the vehicle’s MSRP, so by not placing the factory invoice on the table at the onset of negotiations it would suggest that the dealer is being less than completely transparent. I consider my sales representative, Joe Haga, to be a decent guy. My 5 of 5 star rating for him was largely based on his willingness to negotiate and what I saw that was, in my opinion, a genuine effort on his part to work to add in some additional items to sweeten the deal. My 4 out of 5 star overall rating for the dealership is based on the following: 1) I’ve only had the vehicle for less than a week and it has only 400 miles on it at this point; and 2) I haven’t had the opportunity to even test all of the features of the vehicle yet. My suggestion would be to limit this initial query on customer satisfaction to 1 simple question, “Are there any problems of issues that need to be addressed at this point?” If that answer is yes – address those issues; if that answer is no – tell the customer that you’d like to touch base again in 8 – 12 months – after the vehicle has gone through its break-in period and any issues have had a chance to become manifest. If, at that time, the customer complains about being on a first name basis with your dealership maintenance manager and having him on speed dial... Well, you’ll have a comprehensive and honest answer. More

by DEK613 Verified Customer Verified Customer

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Everyone encountered was knowledgeable, helpful and friendly. Russ kept us updated on the delivery status of our car and had it ready for pick up very quickly. overall, a good experience. friendly. Russ kept us updated on the delivery status of our car and had it ready for pick up very quickly. overall, a good experience. More

by SOLIMANRR Verified Customer Verified Customer

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Easiest car buying experience we’ve ever had. Ahmed listened to our needs/ request and made it happen. Highly recommend. Ahmed listened to our needs/ request and made it happen. Highly recommend. More

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Very professional, Quinton, Mark C, and Shawn. Would buy again from Hawk Subaru. Finance appointment at end was excellent. Would buy again from Hawk Subaru. Finance appointment at end was excellent. More

by RETIREDENGINEER70 Verified Customer Verified Customer

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Friendly staff. Helpful in ways that I didn’t expect, fitting me with the absolute best car for my needs. Answered all my questions in language that I could understa Helpful in ways that I didn’t expect, fitting me with the absolute best car for my needs. Answered all my questions in language that I could understand. I give this dealership the highest possible rating. More

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