Sean Mellon | Page 14

These people KNOW their stuff Sean Mellon was my Customer Service Manager and he kept in contact with me the entire time my vehicle was being serviced with updates. When they were Sean Mellon was my Customer Service Manager and he kept in contact with me the entire time my vehicle was being serviced with updates. When they weren't able to complete the work the same day, Sean arranged a vehicle for me. This may not seem like much but when you consider the area was having a winter storm and everybody wanted to go home. The fact Sean and his partnership with the people at Enterprise stayed late to make sure I was taken care of properly. Thank you so much. More

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Excellent Came in because I took my Ford to another Ford Dealership across the street from my job and i couldn't what they said. Sean seen the look on my face w Came in because I took my Ford to another Ford Dealership across the street from my job and i couldn't what they said. Sean seen the look on my face when i got there and he told me that he would take it to the service guys and let me know what was wrong. He came back out and said no need to worry your car the axles wrong but it's covered under your warranty or the other dealership told me was something completely different so Sean made my visit very comfortable and very pleasant I would recommend him to anybody that comes to ford to have service done. More

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Excellent Service- highly recommended Special thanks to Sean Mellon. Excellent communication, thoughtful, and honest. I've been receiving service for my vehicle for over 2 years and no oth Special thanks to Sean Mellon. Excellent communication, thoughtful, and honest. I've been receiving service for my vehicle for over 2 years and no other service member compares to his hospitality. Please forward these accolades to management, Sean is a great asset to their team. More

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Exceptional I called day bbefoe xmas with a tire which was almost flat and looked like it had a partial slash. Turns out it was close to closing time and I was n I called day bbefoe xmas with a tire which was almost flat and looked like it had a partial slash. Turns out it was close to closing time and I was not sure how long it would take for me to get their and I would have to avoid highway and drive slow and get air for tire a couple of times. I had no spare or donut since my car is a hybrid. H e waited, wa able to plug it and made xmas. Is it's possible for me and my family. More

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Happy New Year,! I went for maintenance, Sean Mellon was very knowledgeable,helpful @ nice👌..He made my experience "hanging in the shop" a pleasant one. Thank you & I went for maintenance, Sean Mellon was very knowledgeable,helpful @ nice👌..He made my experience "hanging in the shop" a pleasant one. Thank you & HAPPY NEW YEAR!! More

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over and beyond... Sean Mellon went over and beyond for me. I bought my car from a different dealer a month ago and had a bad fuel sensor. Not only did he speak to my Sean Mellon went over and beyond for me. I bought my car from a different dealer a month ago and had a bad fuel sensor. Not only did he speak to my mechanic about my concerns, but also contacted the original dealer that sold me the car and made sure it got paid for. Thank you Sean, I will always ask for you when I come in for service. More

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SUPER SERVICE Highly recommend this dealership for sales and service Sean is the man, had me in and out with a smile. Thank you so much!!! I will be back again!! Highly recommend this dealership for sales and service Sean is the man, had me in and out with a smile. Thank you so much!!! I will be back again!! More

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Mellon is the man! Sean Mellon and Bob Rauh are the service equivalent of the Eagles this year. They've been taking care of me and my family for years and are the best i Sean Mellon and Bob Rauh are the service equivalent of the Eagles this year. They've been taking care of me and my family for years and are the best in the business. Thanks for the service. If you need work done come see these guys at Pacifico Ford. More

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Miracle on Essington Ave Tis the season.. and Sean Mellon was definitely full of the Christmas spirit. I'm truly grateful for his care, concern and customer service. On Sat Tis the season.. and Sean Mellon was definitely full of the Christmas spirit. I'm truly grateful for his care, concern and customer service. On Saturday, 12/23/2017 I was out finishing up some last minute Christmas shopping when my car overheated and the check engine light came on. I immediately pulled over and turned the car off. As I sat, waiting and hoping the car would still work, I remembered Pacifico Ford Service shop was open on Saturdays. I drove over with anticipation that they would be able to check it out, fix it and I could be on my way. I was greeted by a young man who said he was not certain if I could be seen and would have to check with Bob. Bob came over and I began explaining my emergency situation. He informed me that Saturday is mostly for appointments, there was nothing they could do and to back out to leave. I was shocked and appalled because it was only 12:30pm and they closed at 3pm leaving ample amount of time to be seen. I left disappointed, discouraged and dishearten that I wouldn't be able to complete my holiday shopping and travels due to the uncertainty of my car's maintenance state. As I drove off, something told me to call and make a complaint. I spoke with the operator who despite letting me know the individuals that would normally take the complaint were off, she kindly heard me out, put me on hold, and sought a resolution. She returned and said to speak with Sean. Sean listened, understood my plight, and told me to turn around and come back. Once I returned, he greeted me with a smile, apoligized for being turned away, reassured me he would work me in, and would figure out what was going on with my car. I was the last one in the shop when Sean came over to tell me that they diagnose the issue. I was in need of a thermostat and water belt and had I continued driving it would have put it in a far worse condition leading to a higher expense to be repaired. He told me that he would need to keep the car, but was going to provide a loaner so that I could still finish my shopping and do my holiday traveling to see family and friends and for that I am truly grateful. I would also like to give a honorable mention and thank you to the mechanic guys that helped transfer by belongings from my car to the loaner as well. Overall, Sean and his team went above and beyond to accommodate me and should be recognized for exceeding expectations. More

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auto service took my daughters car in for a problem, i talked to sean mellon. very good service. this was the best service i have ever had at a car dealer. just w took my daughters car in for a problem, i talked to sean mellon. very good service. this was the best service i have ever had at a car dealer. just wish they were closer to where i live. More

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