Sean Shirley | Page 3

Awesome I was not there long. Customer Service was great, thanks..I appreciate them taking care of my wheel problem. I bought a new car and it didn't have the I was not there long. Customer Service was great, thanks..I appreciate them taking care of my wheel problem. I bought a new car and it didn't have the wheel lock key in it. I always take my car to Kia for tire rotation. Friday, I got a flat tire and didn't have a key for my wheels. The manager Sean, told me to tow it over there and he would replace the locks and give me the key. And he did,thanks. More

by VALARIE_CANADA Verified Customer Verified Customer

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Tire check I had a light come on for tire sensors. Sean was excellent in helping me troubleshoot what was going on, get my car checked by the service team and he I had a light come on for tire sensors. Sean was excellent in helping me troubleshoot what was going on, get my car checked by the service team and helped with follow up. All this without an appt! More

by ALISONUSA2004 Verified Customer Verified Customer

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Excellent. The service was excellent. I made an appointment to be there at 10:30 and as soon as i got in Sean and Christ got me in and out in about 35 minutes. G The service was excellent. I made an appointment to be there at 10:30 and as soon as i got in Sean and Christ got me in and out in about 35 minutes. Great! More

by Jcutie18e Verified Customer Verified Customer

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Repeated Issues I have issues each and every time I am in contact with the service department. This past Saturday, 6-8-19, I was supposed to have an appointment to d I have issues each and every time I am in contact with the service department. This past Saturday, 6-8-19, I was supposed to have an appointment to do an oil change, check my brakes (I was told last time that the pads were very near the need for replacement), and FINALLY receive my free detailing for purchasing my vehicle. I arrived at 8am. The service rep. told me that the detailing department did not work on Saturday. I explained to him that I had spoken with the service manager and he assured me the detailing would get done. Another service rep. stated that the detailer had quit on Friday, but they would see what they would do. I was taken home and called 4 hours later because I hadn't heard anything. I was told the oil change was done and my car was being detailed. I was called again at 1:45pm and he said the driver was heading my way to pick me up. When I arrived, I asked about my brakes. He said "well, they did a 100% inspection and they didn't write anything down so I guess your brakes are okay." That did not give me much comfort.... He then proceeded to tell me that because of my "troubles", he was only charging me $20. This is a common theme at this service center and even the one in Greer. They always knock something off of the price as a way of dealing with frustration. I would honestly rather pay what I owe and not have any frustration. That's really all I ask. I then went to my vehicle and was very disappointed in the level of the detailing. I had been told the detailing level was supposed to have your vehicle look new. I can do a better job myself. I have photos, but no way to attach them to this complaint. I had taken everything out of my trunk in anticipation of the detailing, and no one had even touched the trunk. My windows were not cleaned on the inside, there was dirt down by the acceleration pedal, and dirt in the door handles. AND to top it all off, I do not even have a sticker telling me when my next oil change is due. The old sticker was gone, but a new one was not put in it's place. I will say that even though I love my Kia vehicle, I will never again purchase another. It is not worth the dread I feel each and every time I have to have service. More

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Oil change I have always been given amazing service! I have not had one bad experience with this dealership. The staff always have smiles and laughter. Thank you I have always been given amazing service! I have not had one bad experience with this dealership. The staff always have smiles and laughter. Thank you so much. More

by Nissan17 Verified Customer Verified Customer

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Tire change Took my car immediately. Service was great.i would high recommend the service department especially the service crew that did such a great job. The wa Took my car immediately. Service was great.i would high recommend the service department especially the service crew that did such a great job. The wait time was minimal. More

by dcn092102 Verified Customer Verified Customer

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Awesome customer service CUSTOMER SERVICE is always excellent!! All the guys are willing to help with anything! But Chris is my go to guy! Always recommend Kia to everyone CUSTOMER SERVICE is always excellent!! All the guys are willing to help with anything! But Chris is my go to guy! Always recommend Kia to everyone More

by CHRISTINEMASTON Verified Customer Verified Customer

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AMAZING! I’ve been a customer for 4 years and have never been disappointed with any service I’ve ever had. The team always goes above and beyond to make me fee I’ve been a customer for 4 years and have never been disappointed with any service I’ve ever had. The team always goes above and beyond to make me feel comfortable while making sure my car stays in tip top shape to keep me on the road. More

by jaylove272 Verified Customer Verified Customer

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Excellent service Service was fast and informative of what I needed to keep my car in good shape. He also was very knowledgeable about my car and he spoke very clearly Service was fast and informative of what I needed to keep my car in good shape. He also was very knowledgeable about my car and he spoke very clearly so I could understand. More

by DOROTHYYOUNG561 Verified Customer Verified Customer

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Oil change Staff is so professional & courteous. It is always a pleasure to do business with them. All of them are so friendly . Outstanding group of people. Staff is so professional & courteous. It is always a pleasure to do business with them. All of them are so friendly . Outstanding group of people. More

by Punkybug.pj Verified Customer Verified Customer

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