Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 40

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
757 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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757 Reviews of Sean Thomas

May 11, 2024

Dealership Rating
Employee Rating

Always responsive and gets me an appointment with service on a timely manner. I’ve had great experiences both with the sales department and ongoing service needs. More

by KTWILLS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for acknowledging our prompt service and supportive sales department at Dirito Brothers Walnut Creek Volkswagen. We appreciate your support and positive review.

May 10, 2024

Dealership Rating
Employee Rating

Great service! I appreciated Sean talking through what they were going to service prior to the appointment, and taking the time to summarize the condition of our ca More

by MOLINABILITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate hearing about your experience at Dirito Brothers Walnut Creek Volkswagen. Our team's dedication to clear communication is essential in our customer service, and we're glad this was useful during your car servicing.

May 10, 2024

Dealership Rating
Employee Rating

Good communication Excellent customer service Professional staff Clean waiting area Prompt scheduling Good coffee provided More

by EVELYN.ISIDRO
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear about your experiences with our communication, customer service, staff professionalism, prompt scheduling, and waiting area amenities at Dirito Brothers Walnut Creek Volkswagen. We appreciate the feedback about our coffee offering as well. Thank you for choosing us.

May 05, 2024

Dealership Rating
Employee Rating

Sean is amazing as always! He continuously keeps me updated on my vehicle and made it so easy for my husband to pick up my VW ID 4. I have had my car for about two years and al More

by KATRINA5AMAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback and pride ourselves on strong communication. It's great to hear our team, especially in relation to your VW ID.4 updates, made a positive impact. Many thanks from everyone at Dirito Brothers Walnut Creek Volkswagen.

May 05, 2024

Dealership Rating
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Fast, friendly service with updates and honest feedback. Had a great experience and always enjoy taking my vehicle here. More

by kellyheather2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear that the quick service and transparency at Dirito Brothers Walnut Creek Volkswagen met your expectations. We appreciate your feedback and look forward to maintaining the service of your vehicle.

May 01, 2024

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Employee Rating

I recieved very good service Sean was very helpful, pleasant and quick. The car is running well. It was very helpful to have Lyft available.. More

by Carol Hiddleson
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear that you had a positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for highlighting the efficiency of the Lyft service, and we hope your vehicle continues running smoothly.

May 01, 2024

Dealership Rating
Employee Rating

Keep up the good job, great service and great quality. Sean was great help to make me understand things about the additional warranty. More

by Cemil Binlik
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 03, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear our team provided clear insights about the additional warranty. Your kind words reaffirm Dirito Brothers Walnut Creek Volkswagen’s dedication in offering both great service and quality. Thanks for the review.

April 29, 2024

Dealership Rating
Employee Rating

The customer waiting area is clean and comfortable but the seating is limited. There is complementary coffee, tea, and filtered water as well as free wifi. The service was completed sooner than the estima More

by jeremy.kulm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback. At Dirito Brothers Walnut Creek Volkswagen, we aim to provide efficient service with proper amenities and comfort available for all our valued customers. Your courtesy is appreciated, thank you.

April 20, 2024

Dealership Rating
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They know how to take care of their customers with excellent service every time we visit More

by MICHAELTMEYERS
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erin Scordelis Scripillit , Nanika Orgil

Apr 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

At Dirito Brothers Walnut Creek Volkswagen, our aim is to consistently provide excellent service. Thank you for acknowledging our efforts.

April 19, 2024

Dealership Rating
Employee Rating

Dealing with service department or parts department always giving good service. However, recently after a repair visited. Car has to be stayed at the shop overnight for parts ordered. When we picked up More

by LUCIA.CHUN
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Apr 30, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Please know that your review is very important to us and we here at Dirito Brothers Walnut Creek Volkswagen would appreciate the chance to connect with you regarding your vehicle and service experience. When you have a moment, please send your preferred contact method to me. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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