Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 41

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
757 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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757 Reviews of Sean Thomas

April 19, 2024

Dealership Rating
Employee Rating

This dealership is friendly and helpful, they had my car ready quickly and Kelly me updated on each step of the repair process. Thank you very much. More

by R.GOMEZ1560
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

Apr 19, 2024

Dirito Brothers Walnut Creek Volkswagen responded

That's wonderful to hear; we're glad our team at Dirito Brothers Walnut Creek Volkswagen kept you well-informed during the repair of your car. Appreciate this positive review!

April 17, 2024

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Employee Rating

The service team is extremely professional and are easy to work with. My car comes back clean and in good condition More

by andrealanomore
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We value your kind words about our service team keeping your car clean and well managed at Dirito Brothers Walnut Creek Volkswagen. Thanks for the high rating.

April 17, 2024

Dealership Rating
Employee Rating

Dan made the appointment on the phone and gave clear instructions on how to drop the car off, after hours. Sean handled repair from beginning to end. He is very pleasant, knowledgeable and folllows-up More

by ERMMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Sousa, Marina Felix

Apr 18, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your review; it's rewarding to hear our team provided a seamless appointment process and follow-up. At Dirito Brothers Walnut Creek Volkswagen, we value time efficiency and clear communication. Thank you for trusting us with your vehicle repair needs.

April 17, 2024

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I had a fantastic experience at the dealership! The staff was not only friendly but also incredibly knowledgeable. Augusto, in particular, went above and beyond to ensure I was completely satisfied More

by Egryko
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the kind words about your experience at Dirito Brothers Walnut Creek Volkswagen. It's gratifying to learn that our team provided you with top-notch assistance on understanding the features of your car, aligning with our goal to keep customers content. Thank you for recommending us.

April 14, 2024

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Service was timely, staff was friendly, and the issues with my car were resolved quickly. More

by jamie.keith
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive note on the fast service and friendliness of our team at Dirito Brothers Walnut Creek Volkswagen. Your feedback is valued.

April 13, 2024

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Nice, courteous and the service person was very informative a d helpful. All was done in the time they said would! More

by PAMCARINI
Service Price Transparency
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Recommend Dealer
Yes
Apr 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased that you find our timely service as well as the knowledge and kindness of our team to your liking at Dirito Brothers Walnut Creek Volkswagen. Thank you for sharing your experience.

April 08, 2024

Dealership Rating
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The Customer service here is 10 out of 10! Will come back for my service here! More

by adrienne.hafner
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for the wonderful review. We are delighted to know our team at Dirito Brothers Walnut Creek Volkswagen delivered great customer service to you during your visit. It will be a pleasure to be of assistance to you again.

April 08, 2024

Dealership Rating
Employee Rating

This review is regarding the most recent recall for the door handles. Called the service department regarding the recall and talk to Sean who was able to get me an appointment on the date and time I wante More

by Tanggg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are honored to receive this wonderful 5-star review! It makes us glad to know that our Service Team was efficient and smooth while assisting you with the recall of your Volkswagen ID.4. We appreciate you pointing out how they even offered to assist you with your trunk door and were professional while taking care of this. Thank you very much for trusting us here at Dirito Brothers Walnut Creek Volkswagen and it would be our pleasure to assist you with any future automotive needs that you have.

April 06, 2024

Dealership Rating
Employee Rating

All was good. Dealership is nice, personnel is professional, service is fast, I will come back More

by TDMARTINALONSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello, it makes us honored to receive this 5-star review and learn that our team was professional and nice while assisting you. If there is anything else that you require from us here at Dirito Brothers Walnut Creek Volkswagen, please do not hesitate to let us know.

April 05, 2024

Dealership Rating
Employee Rating

The visit was very smooth- from scheduling to completion. Sean communicated very well which is extremely important to me. More

by JAYHMAHONEY
Recommend Dealer
Yes
Apr 08, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this fantastic review. We are thrilled to learn about the great communication and smooth experience you had with our Service Team. Please let us know if you have any additional questions, and thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

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