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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 39

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
758 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

758 Reviews

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758 Reviews of Sean Thomas

May 25, 2024

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I always get great service when I bring my car in whether the issue is big or small. More

by KJOCHALEK
Service Price Transparency
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Recommend Dealer
Yes
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May 29, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We are pleased to know that you always receive great service when bringing your vehicle to Dirito Brothers Walnut Creek Volkswagen. We appreciate your business.

May 25, 2024

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The service department staff at Dirito Bros is top notch! Marina assisted me this time but Sean and Kevin have also helped me in the past. More

by GREGG.SCHNEPPLE
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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May 29, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our service department at Dirito Brothers Walnut Creek Volkswagen. We're pleased to have a skilled team that consistently meets your needs. Your ongoing support is truly appreciated.

May 25, 2024

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Sean addressed my service needs, verified I was aware of service cost and completed service within a prompt time. He was also understanding of a required override in order to service vehicle. More

by OSCARGIRL27
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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May 29, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen. It's great to hear that our team was able to meet your service expectations and handle everything efficiently. We appreciate your feedback and look forward to assisting you again with any future service needs.

May 25, 2024

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Appreciate great customer service. Very professional. Timely communication. Easy to schedule appointments. Maintenance issues resolved! More

by RGPRINGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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May 29, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our customer service, communication efficiency, and maintenance resolution at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback on the ease of scheduling appointments with us.

May 24, 2024

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Sean and the crew in Service took fantastic care of me! The best ever. They got me a ride to the Golf course and back so I didn't have to wait around....Dirito Bros. is wonderful!! More

by JMJM1344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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May 29, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our Service team at Dirito Brothers Walnut Creek Volkswagen. We are glad to hear they provided you with convenient transportation while servicing your vehicle. We appreciate your feedback and look forward to assisting you again.

May 20, 2024

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Always courteous and helpful. Good communication regarding service and repairs. Especially appreciate Lydt to my home and back to pick up vehicle. More

by TWOJULY
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Recommend Dealer
Yes
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May 24, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind feedback regarding our Service Team. It's a pleasure to know you received courteous and helpful customer care and we appreciate your business with Dirito Brothers Walnut Creek Volkswagen.

May 20, 2024

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Great service! Professional and knowledgeable, answering all my questions quickly and easily. I will definitely be taking my car back for service here! More

by RMCUTRELL
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Recommend Dealer
Yes
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May 20, 2024

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you appreciated the service and found our team professional and knowledgeable at Dirito Brothers Walnut Creek Volkswagen. We are glad we could assist with your questions efficiently. Thank you for choosing us for your car service needs.

May 19, 2024

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Easy to schedule, i was able to get an appointment right away and the ease of brining my car in for service i was so convenient. More

by lawrence.noelle
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Service Communication
Recommend Dealer
Yes
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May 20, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen. We are glad to hear that scheduling and servicing your car with us met your expectations. We appreciate your feedback and look forward to assisting you in the future.

May 19, 2024

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Shannon and the service advisor took excellent care of me. They went above and beyond to repair my car and help me out at a tough time. I’m very grateful and appreciative of the Dorito team. Thank you More

by Charlie R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Shannon

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May 20, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. I'm glad we were able to assist effectively with your car's repair during a challenging time.

May 18, 2024

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Siri to bros always providing Great customer service. They are punctual and very transparent with their communication on how long your car will be serviced for More

by CALGON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 20, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the great customer service at Dirito Brothers Walnut Creek Volkswagen. We value transparency and punctuality in our car servicing processes. Your feedback is appreciated.

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