Sebastian Alvarez | Page 16

Rye Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Rye Subaru responded

Dear Michael Eng, I am sorry to hear about your experience. I wanted to clear up a couple of things that you mentioned in your review. 1) On 2/25/2023, you came to the dealership after getting four tires at COSTCO and having your TPMS monitor light lit on your dashboard. We charged you for our technician's time to look at your concerns and reprogram the sensors. Total charge - $193.99, including tax 2) On 3/16/2023, you returned to the dealership with the TPMS lights coming back on. The technician could not get the sensors to all read, and we recommended that you change all four due to age and or damage during the tire replacement at COSTCO. Total charge - $800.74, including tax. 3) On 4/21/2023, you returned once again with the TPMS light coming on and off. You told us the "light wasn't on now, but it was on yesterday." We took apart the car's rear and noticed a significant amount of water in the wheel well holding your spare tire and on the left side of your car. We ran a CARFAX, and they reported that the vehicle had been involved in an accident in the left rear, where the water appeared to be coming from - you never mentioned this, and it might have saved us all a lot of time searching for the problem. We informed you about this issue and spent hours looking for a permanent fix. We looked at the water-logged computer module that handles TPMS sensors on the vehicle's left rear and replaced it. We reprogrammed the sensors with the new module, and everything worked. The total charge for the new module or any work for this visit was ZERO DOLLARS! The cost of replacing the computer module and FURTHER DIAGNOSING your vehicle should have been well over $1000 for the parts and the labor. That is what we call GOODWILL and putting our clients' concerns first. We hope you have many more happy miles with your Subaru Forester and find that repair facility that meets all your needs. Respectfully, Eric Pagan General Manager Rye Subaru (914)967-6300 eric@ryesubaru.com

Rye Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Rye Subaru responded

Dear Michael Eng, I am sorry to hear about your experience. I wanted to clear up a couple of things that you mentioned in your review. 1) On 2/25/2023, you came to the dealership after getting four tires at COSTCO and having your TPMS monitor light lit on your dashboard. We charged you for our technician's time to look at your concerns and reprogram the sensors. Total charge - $193.99, including tax 2) On 3/16/2023, you returned to the dealership with the TPMS lights coming back on. The technician could not get the sensors to all read, and we recommended that you change all four due to age and or damage during the tire replacement at COSTCO. Total charge - $800.74, including tax. 3) On 4/21/2023, you returned once again with the TPMS light coming on and off. You told us the "light wasn't on now, but it was on yesterday." We took apart the car's rear and noticed a significant amount of water in the wheel well holding your spare tire and on the left side of your car. We ran a CARFAX, and they reported that the vehicle had been involved in an accident in the left rear, where the water appeared to be coming from - you never mentioned this, and it might have saved us all a lot of time searching for the problem. We informed you about this issue and spent hours looking for a permanent fix. We looked at the water-logged computer module that handles TPMS sensors on the vehicle's left rear and replaced it. We reprogrammed the sensors with the new module, and everything worked. The total charge for the new module or any work for this visit was ZERO DOLLARS! The cost of replacing the computer module and further diagnosing your vehicle should have been well over $1000 for the parts and the labor. That is what we call GOODWILL and putting our clients' concerns first. We hope you have many more happy miles with your Subaru Forester and hope you find that repair facility that meets all your needs. Respectfully, Eric Pagan General Manager Rye Subaru (914)967-6300 eric@ryesubaru.com

Rye Subaru responded

Susan, we are very happy to hear that Anthony and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Sebastian here at Rye Subaru. We appreciate your business and hope to see you again soon!

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

Rye Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Karen and it's great to hear about your excellent experience here at Rye Subaru.

Rye Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!