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Sebastian Alvarez
Sebastian Alvarez at Rye Subaru

Sebastian Alvarez | Page 16

Service Coordinator

Rye Subaru

1175 Boston Post Road
Rye, NY 10580

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4.9
191 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

191 Reviews

Write a Review

191 Reviews of Sebastian Alvarez

May 17, 2023

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Employee Rating

it is obvious that customer satisfaction is of utmost importance here. Everybody goes out of their way to make sure you are well taken care of. More

by ANAHIDHAMPARIAN
Recommend Dealer
Yes

Other Employees Tagged: Neil Downing, Garry Davis , Eric Pagan, Christian Lando in Service

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May 18, 2023

Rye Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 12, 2023

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Employee Rating

Unfortunately, the service associates at Subaru Rye needs training for "putting the concerns of their clients first instead being concern for making a profit pre-work service assessment." For example, I had More

by mikeeng23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paula Mejia

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May 16, 2023

Rye Subaru responded

Dear Michael Eng, I am sorry to hear about your experience. I wanted to clear up a couple of things that you mentioned in your review. 1) On 2/25/2023, you came to the dealership after getting four tires at COSTCO and having your TPMS monitor light lit on your dashboard. We charged you for our technician's time to look at your concerns and reprogram the sensors. Total charge - $193.99, including tax 2) On 3/16/2023, you returned to the dealership with the TPMS lights coming back on. The technician could not get the sensors to all read, and we recommended that you change all four due to age and or damage during the tire replacement at COSTCO. Total charge - $800.74, including tax. 3) On 4/21/2023, you returned once again with the TPMS light coming on and off. You told us the "light wasn't on now, but it was on yesterday." We took apart the car's rear and noticed a significant amount of water in the wheel well holding your spare tire and on the left side of your car. We ran a CARFAX, and they reported that the vehicle had been involved in an accident in the left rear, where the water appeared to be coming from - you never mentioned this, and it might have saved us all a lot of time searching for the problem. We informed you about this issue and spent hours looking for a permanent fix. We looked at the water-logged computer module that handles TPMS sensors on the vehicle's left rear and replaced it. We reprogrammed the sensors with the new module, and everything worked. The total charge for the new module or any work for this visit was ZERO DOLLARS! The cost of replacing the computer module and further diagnosing your vehicle should have been well over $1000 for the parts and the labor. That is what we call GOODWILL and putting our clients' concerns first. We hope you have many more happy miles with your Subaru Forester and hope you find that repair facility that meets all your needs. Respectfully, Eric Pagan General Manager Rye Subaru (914)967-6300 eric@ryesubaru.com

May 18, 2023

mikeeng23 responded

There is much needed improvement needed for the customer service and car service experience. For example Paula Meija gave me an number for Subaru of America. I thought that was stupid and she claimed that the word stupid was a curse word and did not want to assist and address my car concerns. My car needed to be assessed for something connected to the sensor issues I originally had and was electrical related. Please find a third party mechanic or another Subaru and save yourself time, money and "emotional distress." They need to "put their client first and not only to meet their qouta of making a profit. It is obvious they cater to the rich and affluent.

April 29, 2023

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I just love the dealership and have all my repairs there as well. I recently had a serious problem and they did everything they could for me, especially Anthony, the service manager. I wouldn't go anywhere More

by SUSAN34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Ciccone, Tamar Thomas, Glenn Bollinger , The mechanic who worked on my car- I don't have his name

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Apr 30, 2023

Rye Subaru responded

Susan, we are very happy to hear that Anthony and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 16, 2023

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The service department over at Rye Subaru always does a great job. They let me know up front on any additional costs and the work they perform is top notch. More

by DMATTERAZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Ramirez, Paula Mejia, Anthony Ciccone, Tamar Thomas, Glenn Bollinger

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Apr 16, 2023

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

April 07, 2023

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Employee Rating

Sebastian went above and beyond to help us with our servicing. he was attentive and conscientious. More

by TUCCI6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2023

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Sebastian here at Rye Subaru. We appreciate your business and hope to see you again soon!

April 04, 2023

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Employee Rating

Excellent great service knowledgeable staff honest caring hardworking been to other dealerships not anywhere close More

by RENNIEBDODGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neil Downing, Craig Noe , Anthony Smith

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Apr 05, 2023

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

March 30, 2023

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Employee Rating

They did an excellent job. I did not have to wait long. They have a nice waiting area. More

by KarenWirima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paula Mejia, Anthony Ciccone, Glenn Bollinger

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Mar 30, 2023

Rye Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Karen and it's great to hear about your excellent experience here at Rye Subaru.

March 23, 2023

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Employee Rating

We love Rye Subaru. Neil is always so accommodating and helpful in all our transactions and spends as much time as needed acclimating us to our new vehicle. More

by PECAT868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neil Downing, Craig Noe, Paula Mejia, Glenn Bollinger, Joe Staropoli , Johnny Arriaga, Diego Giron

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Mar 25, 2023

Rye Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 18, 2023

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Employee Rating

They did not communicate clearly about the fix that needed to be made. I came in for a service alert and was hearing the EXACT rattle expressed in the communication from Subaru. I'm not even 100% sure More

by EBYRON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Mar 23, 2023

Rye Subaru responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com.

March 11, 2023

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Employee Rating

Everyone is very helpful, and pleasant. They provide enough information to one's questions. They are acce More

by RAFDELIA_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Farid Ahmed. He was great.

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Mar 13, 2023

Rye Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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