Sebastian Mika

I would have like a faster more personal service due to the car being only a week old. Not the wait your turn attitude. My wife had to work early afternoon. My decision to purchase was based on perceived L the car being only a week old. Not the wait your turn attitude. My wife had to work early afternoon. My decision to purchase was based on perceived Lexus quality and my dealer expectations in the handling of an any warranty covered problems. I’m not so sure of a second purchase. Maybe, maybe not. More

by mfasenmyer Verified Customer Verified Customer

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We received an exceptional service at Lexus of Arlington Heights from the sales person to the manager!! We could not have been happier with our purchase! Everyone was very knowledgeable, helpful and extreme Heights from the sales person to the manager!! We could not have been happier with our purchase! Everyone was very knowledgeable, helpful and extremely nice! I would recommend this place to everyone in need of a car or just to make your day better :) More

by ewa2 Verified Customer Verified Customer

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EFFICIENT , OBVIOUS DILIGENT, MORE than GENEROUS 👀NOTHING LESS than A 100% Establishment Entrance, Greeting,🏝️ "VEHICLE IMMACULATE 💎PRESENTATION"🧐... DRIVEN OFF A . OVERHEAD GLASS DOOR SHO 👀NOTHING LESS than A 100% Establishment Entrance, Greeting,🏝️ "VEHICLE IMMACULATE 💎PRESENTATION"🧐... DRIVEN OFF A . OVERHEAD GLASS DOOR SHOW ROOM 🏎️FLOOR.. BRAVO ,, 🏠 More

by mr.brentw Verified Customer Verified Customer

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Alex was so knowledgeable and we had a nice comfort level with him instantly. He made the difference! Also, the dealership was very clean, thoughtful amenities for shoppers. A nice experience. The credit ch with him instantly. He made the difference! Also, the dealership was very clean, thoughtful amenities for shoppers. A nice experience. The credit check, etc took too long. More

by kaufman304 Verified Customer Verified Customer

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Salesperson Sebastian and finance manager Bo were friendly, efficient, and helpful. We recommend them and the dealership very highly! friendly, efficient, and helpful. We recommend them and the dealership very highly! More

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Sebastian and Bo were very good, easy deal to make. Only negative is the added Exterior protection not being advertised in the online price. Only negative is the added Exterior protection not being advertised in the online price. More

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Extraordinary, seamless and caring staff from the moment of the first phone call until the last question was answered. This deal was negotiated over the phone as it was an out of state purchase (500 miles o of the first phone call until the last question was answered. This deal was negotiated over the phone as it was an out of state purchase (500 miles one way) and your customer service made the trip worthwhile and enjoyable. Touring the facility highlighted some eye opening amenities consistent with a top tier dealership. Even after the sale Sebastian, Vlad and Chris Norton were were extremely responsive to follow up questions. Sebastian provided stellar service from the hotel thru the tutorial to the final wave goodbye. While driving the car back home, Vlad was quick to respond to a question and identified a positive solution within minutes. Igor the Manager was a delight to speak with and was quite proud to tout some of the dealerships successes. In summary, this experience exemplified teamwork and professionalism. Without question, future purchases will be with this dealership. More

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Hi Sebastian. .. I want to thank you and your team at Lexus of Arlington for a seamless car buying experience from start to finish. I can't tell you how impressed I .. I want to thank you and your team at Lexus of Arlington for a seamless car buying experience from start to finish. I can't tell you how impressed I am with you and all the staff. I definitely will keep your dealership in mind for my future car buying needs. Thanks again Mike More

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I was sold a defected Jaguar F Pace. Battery is dead. Not sure, if i am always going to experience this problem in the future. Dealership told me this car passed all inspections and is i Battery is dead. Not sure, if i am always going to experience this problem in the future. Dealership told me this car passed all inspections and is in perfect conditions. Turns out, hours after purchase i had to send the car to be repair. Instead of enjoying my new purchase i now have to wait weeks to get this issue hopefully fixed. Requested to return this Jaguar back to the dealership. Dealership will not accept a return. I dont recommend doing business with Lexus of Arlington Heights. More

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Fast, proffesional service, proffesional stuff, Sebastian who was my salesperson took care of everything. I have spent less than 15 minutes to get everything done who was my salesperson took care of everything. I have spent less than 15 minutes to get everything done More

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