Sebastian Mika

Salesperson Sebastian and finance manager Bo were friendly, efficient, and helpful. We recommend them and the dealership very highly! friendly, efficient, and helpful. We recommend them and the dealership very highly! More

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Sebastian and Bo were very good, easy deal to make. Only negative is the added Exterior protection not being advertised in the online price. Only negative is the added Exterior protection not being advertised in the online price. More

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Extraordinary, seamless and caring staff from the moment of the first phone call until the last question was answered. This deal was negotiated over the phone as it was an out of state purchase (500 miles o of the first phone call until the last question was answered. This deal was negotiated over the phone as it was an out of state purchase (500 miles one way) and your customer service made the trip worthwhile and enjoyable. Touring the facility highlighted some eye opening amenities consistent with a top tier dealership. Even after the sale Sebastian, Vlad and Chris Norton were were extremely responsive to follow up questions. Sebastian provided stellar service from the hotel thru the tutorial to the final wave goodbye. While driving the car back home, Vlad was quick to respond to a question and identified a positive solution within minutes. Igor the Manager was a delight to speak with and was quite proud to tout some of the dealerships successes. In summary, this experience exemplified teamwork and professionalism. Without question, future purchases will be with this dealership. More

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Hi Sebastian. .. I want to thank you and your team at Lexus of Arlington for a seamless car buying experience from start to finish. I can't tell you how impressed I .. I want to thank you and your team at Lexus of Arlington for a seamless car buying experience from start to finish. I can't tell you how impressed I am with you and all the staff. I definitely will keep your dealership in mind for my future car buying needs. Thanks again Mike More

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I was sold a defected Jaguar F Pace. Battery is dead. Not sure, if i am always going to experience this problem in the future. Dealership told me this car passed all inspections and is i Battery is dead. Not sure, if i am always going to experience this problem in the future. Dealership told me this car passed all inspections and is in perfect conditions. Turns out, hours after purchase i had to send the car to be repair. Instead of enjoying my new purchase i now have to wait weeks to get this issue hopefully fixed. Requested to return this Jaguar back to the dealership. Dealership will not accept a return. I dont recommend doing business with Lexus of Arlington Heights. More

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Fast, proffesional service, proffesional stuff, Sebastian who was my salesperson took care of everything. I have spent less than 15 minutes to get everything done who was my salesperson took care of everything. I have spent less than 15 minutes to get everything done More

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this place is clean and employees are nice. and i will come back again to buy car and i will come back again to buy car More

by RAFFY_AMBOY75 Verified Customer Verified Customer

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Sales manager does not return calls. Took a week to hear from sales man that I purchased car from. When I was a person buying the vehicle everything was we can do this and that. I purch Took a week to hear from sales man that I purchased car from. When I was a person buying the vehicle everything was we can do this and that. I purchased the vehicle and all of a sudden well it wasn’t in writing we are not going to do those repairs. More

by AJ8437 Verified Customer Verified Customer

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Very clean and beautiful building. Fitting for a Lexus dealership. Personnel were friendly and definitely tried to give you the deal you are looking for. Fitting for a Lexus dealership. Personnel were friendly and definitely tried to give you the deal you are looking for. More

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Dishonest, not at all concerned about customer satisfaction. They totally blew the opportunity to make a happy new customer who might buy there again and refer them. Instead, they just sold me a c satisfaction. They totally blew the opportunity to make a happy new customer who might buy there again and refer them. Instead, they just sold me a car and demonstrated they did not care if they ever saw me again. Beware, and be tough when negotiating every little item! More

by DoctorD Verified Customer Verified Customer

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