Seraj Abughoush

BMW of Orland Park responded

We appreciate your feedback and apologize if you felt any discomfort during the finance process at BMW of Orland Park. We strive to maintain transparency with our customers, so we'd like to address your concerns with you directly, if you're willing. Please feel free to reach out when you have a moment. Thank you, Dan Bustamante - General Sales Manager - 269-375-4500

BMW of Orland Park responded

We appreciate your patience during the process at BMW of Orland Park. We're always looking for ways to improve our service and we'll take note of this feedback about wait times. Thanks for sharing!

BMW of Orland Park responded

Thank you, Moe, for stopping by to leave BMW of Orland Park a wonderful review! We are here for anything else you might need down the road!

BMW of Orland Park responded

Thank you for your feedback. We're delighted you appreciated our product selection and the excellent assistance from our BMW Genius. We'll address your comment about our salesperson's warmth internally to ensure a more welcoming experience. We value your patronage and hope to serve you again soon. Best Wishes, BMW Of Orland Park

BMW of Orland Park responded

We're so glad to know you had an outstanding experience with our sales department at BMW of Orland Park. We strive to provide the best deals and service for all our customers. Thanks for your review!

BMW of Orland Park responded

We appreciate your feedback and apologize for any confusion regarding the tinting process at BMW of Orland Park. We'll work on improving our communication to ensure a smoother experience next time. Thanks for sharing!

BMW of Orland Park responded

We're glad to know that you had a smooth and efficient experience with Ray at BMW of Orland Park. Thanks for the positive feedback!

BMW of Orland Park responded

We're delighted to know that you had a great experience with our team at BMW of Orland Park. Your satisfaction is what we strive for every day! Thanks so much for your kind words.

BMW of Orland Park responded

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your recent car purchase. Your feedback is important to us, and we are committed to addressing and rectifying the issues you've raised. We deeply regret any lapses in customer service, as providing a positive and efficient buying experience is our top priority. It's disheartening to hear that you felt neglected during the process, and we want to assure you that your concerns are being taken seriously. Regarding the floor mats, we apologize for any misunderstanding or oversight. We did pull the original window sticker and it states (All Season Front Floormats, Black Rubber). We would never want you to think someone would take the mats out of your vehicle purchase. Please know that your feedback has been shared with our sales team, and we will use it as an opportunity to enhance our customer service training. We value your business, and we want to make things right. If there is anything specific you would like us to address or if you have further details to share, please reach out to our General Sales Manager. Once again, we apologize for any inconvenience you experienced, and we appreciate your patience as we work to improve our services. Best Wishes, BMW Of Orland Park

BMW of Orland Park responded

We're delighted to know that Dion, Seraj, and the rest of our team at BMW of Orland Park were able to provide you with a truly exceptional experience! Thank you for your kind words about their professionalism and helpfulness. We look forward to serving you again in the future!