Sergey Marinin | Page 24

A very nice experience with the service call recently. I had a scheduled maintenance visit and it was very well executed and very courteous. had a scheduled maintenance visit and it was very well executed and very courteous. More

by STEVENATL Verified Customer Verified Customer

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Tony and Sergey did an excellent job with my service request. They were able to get me a loaner while the service was being done and Sergey followed up with me immediately once the car was completed. request. They were able to get me a loaner while the service was being done and Sergey followed up with me immediately once the car was completed. Everything was done to perfection. More

by sandy36 Verified Customer Verified Customer

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They did everything they told me they would. Only issue is they are backed up and it takes a long time to get an appointment. I’m hoping that means they have many owners happy with them which causes them t is they are backed up and it takes a long time to get an appointment. I’m hoping that means they have many owners happy with them which causes them to be behind More

by PAUL.DEMERSSEMAN Verified Customer Verified Customer

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The services needed on my car were not fully explained to me. I was unaware a loaner car was needed until I showed up. Even after returning the loaner car my assign service person didn’t make any effort t me. I was unaware a loaner car was needed until I showed up. Even after returning the loaner car my assign service person didn’t make any effort to acknowledge the inconvenience. I just think the communication fell short. At drop off service person did nice job trying to fix what happened, and did an excellent job mitigating what had happened. More

by sherryyaskin Verified Customer Verified Customer

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The service was excellent!! Sergey always takes good care of us and keeps my car in tip top condition. of us and keeps my car in tip top condition. More

by AASHANTI Verified Customer Verified Customer

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Yes, BUT...Since Covid, the service at this dealership Yes, BUT... Since Covid, the service at this dealership has gone down. I waited for a month to get my car serviced because I needed a loaner. When Yes, BUT... Since Covid, the service at this dealership has gone down. I waited for a month to get my car serviced because I needed a loaner. When I got to the dealership, they informed me that a loaner wasn't available. I should have been informed before I got there. They didn't rectify the situation for me. However, when my husband called and pitched a fit, they sent a guy over to my work place with a car and picked mine up. REALLY?!? I used to be able to get my rims buffed out. Now, i have to bring it in on a special day of the week. I used to be able to get my car detailed. Now that needs a special appointment. I don't expect Porsche to suffer from the same work shortages as other places - they should pay more and provide a good work environment. I am a retail owner to the wealthy in Atlanta - I know what I have to do to keep my people to service them correctly. Porsche should too. Honestly...I almost drove my car over the Jerry Peak at Mercedes and traded it in so it's a good thing that at least you did the right thing when my husband called. More

by LINDA79 Verified Customer Verified Customer

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They completed my service in a professional and timely manner. They completed my service in a professional and timely manner. manner. They completed my service in a professional and timely manner. More

by kherlong Verified Customer Verified Customer

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They provide great personalize customer service and workmanship. I also enjoy the lounge waiting area while my car is being serviced. workmanship. I also enjoy the lounge waiting area while my car is being serviced. More

by CORNELLHOWARD Verified Customer Verified Customer

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Service was excellent. Kept up to date as to when the part would arrive from Germany. Highly recommend this service department. part would arrive from Germany. Highly recommend this service department. More

by F1HILLS Verified Customer Verified Customer

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Excellent service, Sergey is the best service representative took good care of my vehicle and my loaner car thanks🙏🏾 representative took good care of my vehicle and my loaner car thanks🙏🏾 More

by T_MARIET Verified Customer Verified Customer

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