Sergey Marinin | Page 25

The Macan S is worth every penny. The labor costs are ridiculously high. Spent $2127.06 dollars on a 60k mile service on Sept 24th only to bring it back October 28th with a leak on AC line and leak on th ridiculously high. Spent $2127.06 dollars on a 60k mile service on Sept 24th only to bring it back October 28th with a leak on AC line and leak on the coolant vent line. This repair cost $3,259.00. Total labor for both $3,728.40. Ridiculous. Have brought my vehicle in at regular service intervals as a preventative. It is obvious that this strategy does not work. When you state that you inspected the coolant hoses during the 60k service interval it is strictly a visual check which in my case, totally ineffective. Since my vehicles warranty has expired do not plan on bringing it back to this Porshe dealership. More

by SERRAPL Verified Customer Verified Customer

Report | Print

As always they worked hard to identify the problem and get it resolved. Kept us up to date on the progress. Which is very much appreciated get it resolved. Kept us up to date on the progress. Which is very much appreciated More

by KERKURA Verified Customer Verified Customer

Report | Print

Sergey made sure that I had the VIP treatment while my car was being serviced. As a long time Jim Ellis Porsche client this was the BEST service I've experienced over the years. Sergey even checked on me car was being serviced. As a long time Jim Ellis Porsche client this was the BEST service I've experienced over the years. Sergey even checked on me after I picked up the car to make sure I was 100% satisfied with my repairs and experience. Gold stars all around. Thanks for making my experience top shelf. More

by CHCATTORNEY Verified Customer Verified Customer

Report | Print

Excellent customer service. They made me feel like the VIP customer for the day. Frequent updates on the progress of the work being done. VIP customer for the day. Frequent updates on the progress of the work being done. More

by RITA.BAILON Verified Customer Verified Customer

Report | Print

My car was serviced but I did not appreciate the hard sell attempting to increase my end ticket price by hundreds of dollars. I asked for routine service and that should have been settled up front. I sell attempting to increase my end ticket price by hundreds of dollars. I asked for routine service and that should have been settled up front. I would also appreciate the dealership getting our names and phone numbers corrected in the computer. We have attempted to have them correct it multiple times, to no avail. More

by CynthiaESmith Verified Customer Verified Customer

Report | Print

If I had known Porsche dealership was this classy and professional, I would have bought one long time ago. The service was the best I ever experience. professional, I would have bought one long time ago. The service was the best I ever experience. More

by anthonypyatt612 Verified Customer Verified Customer

Report | Print

Sergey wasn't around when I dropped off my car at the appointment time, but others (including Darrell) were there to help. Everything else was handled perfectly, including Sergey's follow-up and a drop-b appointment time, but others (including Darrell) were there to help. Everything else was handled perfectly, including Sergey's follow-up and a drop-by of my salesman, Duffy Elliot. More

by eblackmon_2000 Verified Customer Verified Customer

Report | Print

I had a damaged front right tire. Sergey took me in and resolve the problem with excellent quality and quickness. resolve the problem with excellent quality and quickness. More

by svinitsky Verified Customer Verified Customer

Report | Print

Always helpful in scheduling an appointment and very helpful in communicating with the customer. Especially enjoy dealing with Serge. helpful in communicating with the customer. Especially enjoy dealing with Serge. More

by BETH.LANIER Verified Customer Verified Customer

Report | Print

Great customer service! Sergey was very professional and kept me posted on the status of my vehicle. kept me posted on the status of my vehicle. More

by STANLEY4152 Verified Customer Verified Customer

Report | Print