Sergey Marinin | Page 26

I have always experienced excellent service at Porsche Atlanta Perimeter. My recent visits were no exception. Sergey Marinin is an excellent service rep. I will be back. Atlanta Perimeter. My recent visits were no exception. Sergey Marinin is an excellent service rep. I will be back. More

by HPETERSON Verified Customer Verified Customer

Report | Print

- Pleasant advisor who made the process painless and quick. I received great service and attention to detail. I love my car in general and getting it back clean in this rainy environment was a plus. quick. I received great service and attention to detail. I love my car in general and getting it back clean in this rainy environment was a plus. More

by l.krebs Verified Customer Verified Customer

Report | Print

Excellent service within a timely manner. Topped off with a courtesy car wash. Sergy was very accommodating and took the time to advise how to use the emergency key, a courtesy car wash. Sergy was very accommodating and took the time to advise how to use the emergency key, More

by DJ20 Verified Customer Verified Customer

Report | Print

Everything was great, even the gentleman that check to make sure the car belongs to me. Everyone was nice and job was well done. My car was really nasty and they cleaned make sure the car belongs to me. Everyone was nice and job was well done. My car was really nasty and they cleaned More

by rogersk34 Verified Customer Verified Customer

Report | Print

I'll post the email I sent to the Service Manager; it speaks for itself. By the way, he never responded. Jonathan, Several weeks ago, I scheduled a service appointment online and received an email speaks for itself. By the way, he never responded. Jonathan, Several weeks ago, I scheduled a service appointment online and received an email confirmation as well as a text confirmation. One week before the appointment date, I received a reminder text and email. Two days before the appointment date, I received a final email and text reminder (see 3 email attachments). When I arrived for the appointment, I was told that there was no record of it in your system and that it would be at least a week or two before anybody could service my car. Nobody apologized or tried to figure out the issue or offer any kind of assistance at all. This is completely unacceptable and unprofessional. Due to previous service issues I had there, you gave me a $500 credit earlier this year (see attached email), and now this happened! Between my wife and I, we have four Porsches. After this latest experience, I’m never bringing any of them back to Porsche Atlanta Perimeter for for service (or going there for new car sales). I’ve gotten better and more professional service when I took my teenage daughter’s car to the Hyundai dealer. I expect much more from Porsche. You can keep the previous credit you already gave me in February, and I’ll take my business to Hennessy; I’ve never had any issues there. There’s nothing you can do now to regain my trust or my business, and I’m not asking for anything. I’m only letting you know of my experience so you can be aware and prevent it from happening to anyone else. More

Report | Print

great service experience! In and out in time for work, got the job done right the first time and for the right price. Sergey was so professional and made sure I was happy got the job done right the first time and for the right price. Sergey was so professional and made sure I was happy More

by Shoulderjock Verified Customer Verified Customer

Report | Print

Courteous Customer Focused Vehicle knowledge and Courteous Customer Focused Vehicle knowledge and service details excellent The 25 word requirement is not an effective use of customer time nor Courteous Customer Focused Vehicle knowledge and service details excellent The 25 word requirement is not an effective use of customer time nor dealership time Only an unpleasant experience requires 25 words. More

by Eh-davis Verified Customer Verified Customer

Report | Print

The Service Team has it down to a science! Fast responses and timely appointments always focused on fast resolution. Love that I get my car back clean! responses and timely appointments always focused on fast resolution. Love that I get my car back clean! More

by skoz Verified Customer Verified Customer

Report | Print

Everything fixed perfectly and quickly as always. Sergey is wonderful. We just stopped by and he got a replacement part put in with no hasle is wonderful. We just stopped by and he got a replacement part put in with no hasle More

by KERKURA Verified Customer Verified Customer

Report | Print

Great experience overall , Sergy is great timely , courteous , good follow up , excellent experience Good good good good good good good good good good good good courteous , good follow up , excellent experience Good good good good good good good good good good good good More

by LUCKYDOG8 Verified Customer Verified Customer

Report | Print