Sergey Marinin | Page 27

I'll post the email I sent to the Service Manager; it speaks for itself. By the way, he never responded. Jonathan, Several weeks ago, I scheduled a service appointment online and received an email speaks for itself. By the way, he never responded. Jonathan, Several weeks ago, I scheduled a service appointment online and received an email confirmation as well as a text confirmation. One week before the appointment date, I received a reminder text and email. Two days before the appointment date, I received a final email and text reminder (see 3 email attachments). When I arrived for the appointment, I was told that there was no record of it in your system and that it would be at least a week or two before anybody could service my car. Nobody apologized or tried to figure out the issue or offer any kind of assistance at all. This is completely unacceptable and unprofessional. Due to previous service issues I had there, you gave me a $500 credit earlier this year (see attached email), and now this happened! Between my wife and I, we have four Porsches. After this latest experience, I’m never bringing any of them back to Porsche Atlanta Perimeter for for service (or going there for new car sales). I’ve gotten better and more professional service when I took my teenage daughter’s car to the Hyundai dealer. I expect much more from Porsche. You can keep the previous credit you already gave me in February, and I’ll take my business to Hennessy; I’ve never had any issues there. There’s nothing you can do now to regain my trust or my business, and I’m not asking for anything. I’m only letting you know of my experience so you can be aware and prevent it from happening to anyone else. More

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great service experience! In and out in time for work, got the job done right the first time and for the right price. Sergey was so professional and made sure I was happy got the job done right the first time and for the right price. Sergey was so professional and made sure I was happy More

by Shoulderjock Verified Customer Verified Customer

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Courteous Customer Focused Vehicle knowledge and Courteous Customer Focused Vehicle knowledge and service details excellent The 25 word requirement is not an effective use of customer time nor Courteous Customer Focused Vehicle knowledge and service details excellent The 25 word requirement is not an effective use of customer time nor dealership time Only an unpleasant experience requires 25 words. More

by Eh-davis Verified Customer Verified Customer

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The Service Team has it down to a science! Fast responses and timely appointments always focused on fast resolution. Love that I get my car back clean! responses and timely appointments always focused on fast resolution. Love that I get my car back clean! More

by skoz Verified Customer Verified Customer

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Everything fixed perfectly and quickly as always. Sergey is wonderful. We just stopped by and he got a replacement part put in with no hasle is wonderful. We just stopped by and he got a replacement part put in with no hasle More

by KERKURA Verified Customer Verified Customer

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Great experience overall , Sergy is great timely , courteous , good follow up , excellent experience Good good good good good good good good good good good good courteous , good follow up , excellent experience Good good good good good good good good good good good good More

by LUCKYDOG8 Verified Customer Verified Customer

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Always a pleasure having my car serviced here. Everyone is great! Dealership is very nice. You are kept informed as your car is being serviced. Thanks for the great job! is great! Dealership is very nice. You are kept informed as your car is being serviced. Thanks for the great job! More

by NOT2OLDYET Verified Customer Verified Customer

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I have become accustomed to receiving exceptional service from Sergey. He shows genuine concern for me as a customer and a person, he pays attention to details, and he ensures I am taken care of. Porsche is from Sergey. He shows genuine concern for me as a customer and a person, he pays attention to details, and he ensures I am taken care of. Porsche is fortunate to have an individual like Sergey. More

by jbrownpe Verified Customer Verified Customer

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Great caring services, professional, however 20 thousand mile services check was too costly. mile services check was too costly. More

by CLINTON_SMITH Verified Customer Verified Customer

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Porsche Atlanta Perimeter does an excellent job taking care of me and my Cayenne. This year I needed a 40k mile check, tires and some recall maintenance. They gave me a 2021 Cayenne loaner while the work care of me and my Cayenne. This year I needed a 40k mile check, tires and some recall maintenance. They gave me a 2021 Cayenne loaner while the work was being done. Everyone at this dealership treats their customers like VIP’s. 👍🏻 More

by TCAMPO Verified Customer Verified Customer

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