Sergey Marinin | Page 28

Very good customer service ,with very friendly stuff.The work took exactly as long as they told me and the pick up was quick and the car was clean. work took exactly as long as they told me and the pick up was quick and the car was clean. More

by sergiumanea Verified Customer Verified Customer

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Sergey is a great service representative. He took additional time to be sure he understood the concern I was having - bring me back to my car to show him my concern. We figured out together that it w additional time to be sure he understood the concern I was having - bring me back to my car to show him my concern. We figured out together that it was my blower that was not working. Much thanks for his consistently superb customer service! More

by CARDWAY13 Verified Customer Verified Customer

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With intake of the car I was asked what part of the wheel damage did I want repaired because I had an $850 max coverage. I informed the service writer that was not the case and asked that all wheel damage be damage did I want repaired because I had an $850 max coverage. I informed the service writer that was not the case and asked that all wheel damage be repaired. After he reviewed our coverage again he agreed. They contacted us that the repair was complete and asked we pick up the car. This happened to be on the day of our son's high school graduation. After explaining this to Sergey he stated they had no flexibility in the process and the car must be picked up / loaner returned with-in there required timing. I asked was a porter available to bring the car to me and the answer was no. I was told however I could hire a tow truck to facilitate the exchange. We live well over an hour from the dealership but did make arrangements for my wife to get the car. Luckily family members contributed to helping do the items that my wife needed to do pertaining to our son's graduation. When arriving at the dealership we realized the wheel had not been repaired. I am a commercial fleet customer buying dozens of vehicle's from Jim Ellis and while the Chevy store / DP has always taken very good care of me I am very disappointed in the Porsche store. I think Porsche I think high end and WOW service. Unfortunately this experience was the wrong kind of WOW! More

by DERRICK17 Verified Customer Verified Customer

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As usual, everything was handled professionally and promptly, including unexpected items. There’s a reason I’ve been a customer since 1984. Time and again they prove themselves. promptly, including unexpected items. There’s a reason I’ve been a customer since 1984. Time and again they prove themselves. More

by KERKURA Verified Customer Verified Customer

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Tony always provides exceptional customer service. Very responsive, doesn’t try to push for unneeded items just to raise you service bill. Highly recommended. Great CSR responsive, doesn’t try to push for unneeded items just to raise you service bill. Highly recommended. Great CSR More

by JDMOLA Verified Customer Verified Customer

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Excellent service but, it would have been nice if I was offered a ride to work instead of me taking lift to my work place. Service was schedule to take 2.5 hours. Sergey has always been wonderful. offered a ride to work instead of me taking lift to my work place. Service was schedule to take 2.5 hours. Sergey has always been wonderful. More

by WODURO Verified Customer Verified Customer

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Sergey did a good job of taking care of my needs and seeing that I was on my way as quickly as possible. He checked in often. seeing that I was on my way as quickly as possible. He checked in often. More

by JORDACHEAVERY Verified Customer Verified Customer

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Worked to squeeze me in to address a pressing need. Did excellent service. Excellent customer service and communication. Even the service provider checked with me to insure everything was functioning perf excellent service. Excellent customer service and communication. Even the service provider checked with me to insure everything was functioning perfectly. Loved the service and that I could trust what was being done was what was needed and done expertly. More

by PSYCHONEWS Verified Customer Verified Customer

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This dealership provides a high level of service in a professional and friendly environment. Sergey Marinin is an ultimate professional that strives to provide the customer with the most pleasurable expe professional and friendly environment. Sergey Marinin is an ultimate professional that strives to provide the customer with the most pleasurable experience. More

by svinitsky Verified Customer Verified Customer

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Sergey took excellent care of my needs from initial contact to followup after the service was completed. Both services required a loaner car and that was arranged by the staff in advance and to my sati contact to followup after the service was completed. Both services required a loaner car and that was arranged by the staff in advance and to my satisfaction. More

by HDAILEY Verified Customer Verified Customer

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