Sergio Barron | Page 4

This dealership is always exceptionally busy and they do a good job of handling the volume of customers. My Tundra was in their possession for 4 months waiting on the replacement engine as part of the Toyo a good job of handling the volume of customers. My Tundra was in their possession for 4 months waiting on the replacement engine as part of the Toyota recall. That time line was not their problem and they did perform the engine swap well. The problem I have with this repair and service is when I picked up my Tundra there was a large dent on the driver's side rear fender. Notification of the damage should have been made to me prior to picking it up, now after 4 months waiting for the engine replacement I will need to have the body repaired. I left a voicemail with the Tech and have not heard back. This is a big problem for me. More

Report | Print

Great staff, Sergio was great to work with! I recommend for service of your Toyota vehicle I recommend for service of your Toyota vehicle More

Report | Print

Were willing to work with me on my warranty and service needs, which I appreciated needs, which I appreciated More

Report | Print

Quick service done correctly. Service was scheduled the same day and completed in a short among of time. Service was scheduled the same day and completed in a short among of time. More

Report | Print

Excellent Service, look for Sergio B. during your maintenance. He is awesome advisor, very knowledged during your maintenance. He is awesome advisor, very knowledged More

Report | Print

“The coolant was replaced by Toyota services, but the radiator cap was not tightened. As a result, the coolant was spilled all over the engine. I made a complaint and did not get a response from them for radiator cap was not tightened. As a result, the coolant was spilled all over the engine. I made a complaint and did not get a response from them for over three weeks.” More

Report | Print

Quick and efficient. Very easy to get done.. Glad I chose Toyota of North Austin Very easy to get done.. Glad I chose Toyota of North Austin More

Report | Print

The worst experience I have dealt with, service department dropped the ball and lack customer support. Dropped off my car Friday after I was told prior they could resolve the issues same day. State department dropped the ball and lack customer support. Dropped off my car Friday after I was told prior they could resolve the issues same day. Stated that I need 2 issues looked into. Not only did they contact me over 2 days after several efforts to contact them, but they admitted they didn’t diagnosis the aspects I requested. I left with no issues resolved and fuming. More

Report | Print

Former associates that were previously handling our vehicles were great! However, we started noticing different behaviors as of a few years back (2-3). 1. We were offered a discount by the service rep vehicles were great! However, we started noticing different behaviors as of a few years back (2-3). 1. We were offered a discount by the service representative given the magnitude of our Toyota Sienna repairs, and this never materialized. 2. We are being offered unnecessary servicing options as if they were required or imperative for our vehicle's correct functioning. We have been Toyota vehicle owners for the past 10+ years, and had several different models, but are considering no longer being Toyota customers because of these changes. More

Report | Print

Always doing good jobs. I like when Jared Svc Advisor said I got you covered. I don’t have to repeatedly say the car repairs needed n parts were ordered already. I am. tru I like when Jared Svc Advisor said I got you covered. I don’t have to repeatedly say the car repairs needed n parts were ordered already. I am. truly surprised n amazed so happy to know I have VIP discount it really helps. More

Report | Print