Sergio Ovalle | Page 29

Helpful, Kind and Courteous service The service we received was outstanding. Not only did I feel welcomed but my family felt at home. Sergio did everything he could to help us walk away The service we received was outstanding. Not only did I feel welcomed but my family felt at home. Sergio did everything he could to help us walk away with a vehicle for for my family. I appreciate everything that was done and highly recommend Salerno Duane to any and everybody. More

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Salerno Duane - Sergio Ovalle Sergio was great to deal with and I highly recommend him to anyone looking to purchase a new Jeep. He helped me trade in my old Jeep for a new one in Sergio was great to deal with and I highly recommend him to anyone looking to purchase a new Jeep. He helped me trade in my old Jeep for a new one in the same day. More

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the most enjoyable,straght foward and stress free car buying I bought my 2015 jeep patriot from Salerno Duane. Sergio Ovalle was a extremely helpful,, knowledgeable and straight-forward with every detail of buy I bought my 2015 jeep patriot from Salerno Duane. Sergio Ovalle was a extremely helpful,, knowledgeable and straight-forward with every detail of buying my new car. The manager, Michael Cohen, was also very instrumental in providing a great deal. After doing business with Salerno Duane and these fine gentleman, I wouldn't buy a car from anywhere else. More

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Salerno Duane - Sergio Ovalle full service Bought a new car from Salerno Duane salesperson Sergei Ovalle. He was reasonable, knowledgable, and a pleasure to deal with. Full service profession Bought a new car from Salerno Duane salesperson Sergei Ovalle. He was reasonable, knowledgable, and a pleasure to deal with. Full service professional from start of process through post-purchases. Goes out of his way to make the sale process seamless, easy, and enjoyable. My experience at Salerno Duane was great. More

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Best Car Sales Experience My wife and I stopped at Salerno Duane Summit to look at the new Jeep. That's when we first met Sergio Ovalle. He was courteous and knowledgeable, not My wife and I stopped at Salerno Duane Summit to look at the new Jeep. That's when we first met Sergio Ovalle. He was courteous and knowledgeable, not at all like a typical pushy Salesperson. We appreciated that he took the time to go over all details of the vehicle and gave us information regarding Lease options. Because of his professional manner, we returned a couple of months later to meet again with Sergio. It was the Best experience in a Car Dealership. No gimmicks, No hidden costs, just straight Honest talk and we left that day with our 2015 Jeep Grand Cherokee Limited. The Manager Mike Cohen, thanked us for coming to his Dealership and followed up with a personal phone call. Sergio Ovalle handled all details smoothly and I would highly recommend him to my Family and Friends. More

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Fantastic! I was concerned about finding a new car on such short notice after I was hit less than 2 weeks ago and my old car was totaled. A friend of mine recomm I was concerned about finding a new car on such short notice after I was hit less than 2 weeks ago and my old car was totaled. A friend of mine recommended that I go see Sergio and the first time I called him he was already on it! He understood my situation and that I needed a car as soon as possible. He was able to get me the exact car I wanted in the price range that fit my budget (which was especially impressive to me being that I had not prepared my finances to get a new car so suddenly). Sergio had my car ready for me in the matter of 2 days! When I arrived at Salerno Duane to sign my papers Jeff explained everything to me very clearly and there were no hidden fees ANYWHERE. I was expecting this experience to be very high stress for me, but Sergio and Jeff made the process so easy. I would recommend them to anyone and would go there again in a heartbeat! Thank you guys!! More

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Ovalle is a great sales rep selling a great product. I was transitioning from a Mercedes SUV into a 4-Door Jeep Rubicon. I wanted to drive something that was fun, American made, without compromising too I was transitioning from a Mercedes SUV into a 4-Door Jeep Rubicon. I wanted to drive something that was fun, American made, without compromising too much on luxury or comfort. Sergio addressed my concerns, provided me with a fantastic vehicle (the exact vehicle I wanted) at a great price with no nonsense or haggling. I had done a great deal of research on the vehicle and pricing prior to going to the dealership, so I knew that the price Sergio gave me was extremely fair. It was a painless experience. I strongly recommend that if you are looking for a Jeep or a Chrysler vehicle that you see Sergio -- there is no one else with whom I would rather deal. More

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PLEASE DISREGARD MY PRIOR GOOD REVIEW & READ BELOW Sergio was great in helping me get my new car which is why I decided to write him a great review. The way I have been treated since then is disgustin Sergio was great in helping me get my new car which is why I decided to write him a great review. The way I have been treated since then is disgusting. First of all I was supposed to be credited the $100.00 deposit I gave on the car and still haven't been and it's safe to say I won't be. Sergio told me to follow up with him about the deposit which I did but never got a response after numerous calls and emails. I leased a brand new 2014 jeep Cherokee the beginning of February. In the past 2.5 months my brand new car has been in the shop twice (both times for 5 days). Both times the check engine light came on and my car wouldn't go past 30. The first time it happened I called the Salerno Duane dealership in Summit where I got the car and they told me they couldn't see it for another 5 days and they didn't have a loaner for me. I said I have a 2.5 year old daughter how can I drive this car when it's unsafe. They didn't care. I took my car to Autoland on Route 22 and they were beyond accommodating. I called Sergio to tell him how upset I was that my brand new car was in the shop and he told me to call him when I got it back so that he could arrange for his dealership to look at it as well and he would set me up with a loaner. Well 3 calls and numerous emails later Sergio still hasn't responded. Since then my car has been in the shop again. Knowing that Sergio could care less about getting back to me I decided to call the manager, I don't even know his name bc he was so short with me on the phone that he interrupted me mid sentence and said he would get back to me. It's been 3 weeks now and nothing. This dealership clearly only cares about making a sale. It's so upsetting to be treated this way especially since I was a great customer, walked in didn't haggle and signed my paperwork the next day. Sergio was so nice and friendly to me that day and I still can't believe that even after I wrote him such a nice review that he would treat a customer like this. Even if there was nothing he could do, it's common courtesy to call me back or respond to my emails. I clearly stated to Sergio and the manager that I have a 2.5 year old daughter and bought this car so I can feel safe in it and was concerned that the check engine light kept coming on in a brand new car but they could care less. I'm not the type of person to write stuff like this but I felt I had to write it since I wrote that other nice review. I would never want anyone else to get treated the way I have. More

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A professional and courteous experience Our purchasing of a new vehicle from Salerno Duane was based on recommendation and our desire not to purchase at a mega mall type complex. The in-town Our purchasing of a new vehicle from Salerno Duane was based on recommendation and our desire not to purchase at a mega mall type complex. The in-town dealership appealed to us, we were not disappointed. Sergio was very helpful from the beginning.From my first inquiry to the delivery he was personable, knowledgeable, and most professional. The same is to be said about Jeff who was most helpful when there was a glitch that seemed unresolveable. We are extremely pleased with our Grand Cherokee and as an aside, roadside assist was absolutely great. More

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Sergio Ovalle was extremely patient and helpful throughout the whole process. The friendly atmosphere at Salerno Duane was pleasant change of pace. Would definitely recommend to others. throughout the whole process. The friendly atmosphere at Salerno Duane was pleasant change of pace. Would definitely recommend to others. More

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