Sergio Ron | Page 5

I trust their employees 100% Service department, body shop and sales. Love the rides back home while work is completed. Pricing of oil change should come down to $65.00 shop and sales. Love the rides back home while work is completed. Pricing of oil change should come down to $65.00 More

by JACKMELLMAN Verified Customer Verified Customer

Report | Print

I had a very disappointing experience with the service department. The service advisor assigned to me never contacted me with any updates regarding my vehicle. I initially dropped it off for an oi service department. The service advisor assigned to me never contacted me with any updates regarding my vehicle. I initially dropped it off for an oil change and requested a brake inspection, but it ended up taking four days to get my vehicle back. Throughout that time, I never received any communication and had to call three separate times just to get an update—otherwise, I would have had no idea what was going on. The customer service was extremely poor. There was no effort to assist customers, and the staff lacked basic courtesy, such as greeting customers with a smile. The lack of communication and professionalism is concerning, and unfortunately, I have to return for further service, leaving me worried about how long it will take next time. This experience was frustrating and disappointing, and I hope management takes steps to improve their customer service and communication. More

by C.castro Verified Customer Verified Customer

Report | Print

You can tell that Jessup has a deep and lasting footprint in this community by the way their employees treat the customers. Every employee is pleasant and seems to go the extra steps to make sure that visit in this community by the way their employees treat the customers. Every employee is pleasant and seems to go the extra steps to make sure that visitors are welcomed. I’m so happy to be a client! More

by Leslie Crawford Verified Customer Verified Customer

Report | Print

3 hours for a oil change and I had a appointment ridiculous won't go back ridiculous won't go back More

by bdflores51 Verified Customer Verified Customer

Report | Print

Sergio, is very knowledgeable, detailed, a very good listener, and always answers your questions. Sergio, always make me feel like a VIP. listener, and always answers your questions. Sergio, always make me feel like a VIP. More

by llah2000 Verified Customer Verified Customer

Report | Print

Everyone was very helpful, courteous and kind. Sergio Ron is very professional and helpful when explaining the details with my vehicle. Sean was very helpful also. GREAT CREW Sergio Ron is very professional and helpful when explaining the details with my vehicle. Sean was very helpful also. GREAT CREW More

by mark@millestonemarble.com Verified Customer Verified Customer

Report | Print

It was fine until the service was for. Had to then wait for them to bring the car around. There were several car porters just hanging around and goofing off. It took over 20 minutes fo Had to then wait for them to bring the car around. There were several car porters just hanging around and goofing off. It took over 20 minutes for them to finally do so. This was after I paid for the service. More

by bagglejl Verified Customer Verified Customer

Report | Print

Jessup does Not care about the customers & does not give good customer service. I gave my business to someone else who actually took the time to listen to my concerns and help me good customer service. I gave my business to someone else who actually took the time to listen to my concerns and help me More

by Accolangelo Verified Customer Verified Customer

Report | Print

I have purchased several vehicles from Jessup Auto Plaza but the most recent would be my 2024 Chevrolet Traverse in June 2024 when I traded in my 2020 Chevrolet Silverado. My experience with purchasing both but the most recent would be my 2024 Chevrolet Traverse in June 2024 when I traded in my 2020 Chevrolet Silverado. My experience with purchasing both vehicles with the Sales Consultant Carlos Rodriguez and Finance Manager Art Iliano was not only professional, friendly, knowledgeable and efficient and that is why I continue to return as well as refer my friends and family. My experience with the Service Department has been nothing more than a disappointment due to the lack of communication, effort, and overall professionalism including management. The fact that the dealership scanned and knew the error code and it still took over 4 encounters with service over 5 months my vehicle is finally repaired. More

by DADORA86 Verified Customer Verified Customer

Report | Print

Staff was very helpful and attentive. The service was very good and efficient as it was completed in a timely manner. The service was very good and efficient as it was completed in a timely manner. More

by motatzin Verified Customer Verified Customer

Report | Print