Sergiu Pricepa | Page 16

I have been having my Nissan cars serviced at Frederick Nissan and spent thousands of dollars there for 13 years, trusting you advice completely, but after the last service visit I believe I will have to g Nissan and spent thousands of dollars there for 13 years, trusting you advice completely, but after the last service visit I believe I will have to go elsewhere. I just had an oil change but during the multi-point inspection it was discovered that my brakes were down to 2/32 and that it was metal to metal so my rotors had to be changed out too, on the front end of my Maxima. Since the price was almost $400.00 to have this repair done I went somewhere else to get the brakes done. Not only were the pads NOT at 2/32 but they had not even come close to scoring the rotors. I was told by the customer advisor that it was imperative that I get my brakes done immediately and scared me into having them done ASAP, which was not even close to being an emergency as he suggested. I am totally disgusted. (I have the old pads my possession if you would like to take a look) I was also told there is an additional $3000.00 worth of work to be done on my car. Do I believe it...that is questionable!!! When did your service department switch from honestly helping people with getting their cars repaired to looking toward the Almighty dollar! You have us over a barrel, we rely on our cars daily, and we trust you. How do I trust you now? I have bought 2 cars at your dealership and am in the market for another. I will rethink that one. More

Helpful 1

Report | Print

Sergiu was very friendly and respectful. I needed an oil change thru the "Express" lane service; waiting time for service was exactly as he quoted. He gave me a print out of what I should have checked at m change thru the "Express" lane service; waiting time for service was exactly as he quoted. He gave me a print out of what I should have checked at my next service appointment. He was very professional and represented Nissan extremely well. More

Helpful 0

Report | Print

I am always greeted with a smile and a good morning, even at 7:30am in a Saturday Morning. Customer service is always a plus here. I always have fast friendly service. Usually in and out in a half hour. at 7:30am in a Saturday Morning. Customer service is always a plus here. I always have fast friendly service. Usually in and out in a half hour. More

Helpful 0

Report | Print

Sergiu Pricepa is ALWAYS extremely friendly and thorough each time I visit. I purchased two Nissans within a week, one for me and one for my wife - we bring them in at the same time for service, and I alway each time I visit. I purchased two Nissans within a week, one for me and one for my wife - we bring them in at the same time for service, and I always look forward to seeing Sergiu. He represents your organization extremely well, please recognize him for his hard work. Michael Gray More

Helpful 0

Report | Print

Excellent customer service. The staff were friendly, very polite and able to answer all my questions with great articulation. Fast and thorough check. Comfortable area while you wait. polite and able to answer all my questions with great articulation. Fast and thorough check. Comfortable area while you wait. More

Helpful 0

Report | Print

Serglu was very helpful and honest with what my car needed. I'm glad I purchased my car here 2 years ago and will continue to come back for service. needed. I'm glad I purchased my car here 2 years ago and will continue to come back for service. More

Helpful 0

Report | Print

Always a pleasurable experience. Routines do not become tedious when you are greeted by Doug and Sergiu as they have always greeted me like being part of a family. While waiting in the showroom browsing, tedious when you are greeted by Doug and Sergiu as they have always greeted me like being part of a family. While waiting in the showroom browsing, all the other folks enagage and are equally friendly. Jay Shafer and I got into a discussion of varying topics. Great atmosphere. Service was quick too! More

Helpful 0

Report | Print