Serhan Alkan | Page 23

Went in to have our 2011 Soul serviced, got to talking with Sergio while waiting, he is a great asset for the Dealership, ended up buying a 2013 Soul from him. with Sergio while waiting, he is a great asset for the Dealership, ended up buying a 2013 Soul from him. More

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Sergio was friendly, informative, knowledgeable and excellent to work with. He made us very comfortable and answered every question we asked with ease. Sergio went out of his way to ensure that we we excellent to work with. He made us very comfortable and answered every question we asked with ease. Sergio went out of his way to ensure that we were comfortable during our visit. We liked the low pressure sales technique that Sergio used, what I liked about it was that we asked questions and he understood that we were knowledgeable buyers and just answered the questions. He did ask us what options we wanted and then showed us how to get those at the better price for us. Although it may go against sales persons training he appropriately evaluated our needs and personality and did not hard sale us which resulted in our purchase. We would recommend him to any of our friends. If this review was based only on Sergio, everything would be listed as great. However, the paperwork process was at best "OK" but there were parts that were very bad, like it took over 4 hours to complete. Gayle was friendly and helpful, she explained everything well reviewed our options although there was a problem with the final price we had agreed upon. It took over 4 hours for the closing process to be completed and it made us question whether the process is designed to wear us down so we don't pay attention to the numbers which were several hundred dollars above the agreed upon price. Which left us disappointed at the end of the process which left us very frustrated and tired. In defense of Gayle, it was after hours and the managers had already left for the day. In the end the numbers were corrected due to our insistence and Gayle's help. The dealership was very welcoming from the time we drove into the lot. The sales people were waiting to help us and we did not have to wait. There were parking places available for their customers. The grounds were well kept and presentation of the vehicles were excellent. Once inside the showroom, it too was very clean with an appropriate layout for the business that needed to be done. We will be recommending our friends and family to Bill Bryant Kia and salesperson Serhan "Sergio" Alkan. More

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Sergio was very helpful and insightful in selecting my vehicle. I would highly recommend him to anyone wanting to buy a vehicle. My overall grade is A++. vehicle. I would highly recommend him to anyone wanting to buy a vehicle. My overall grade is A++. More

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From the first contact, I was treated as the most important person in Serhan's day. He would make sure I was completely satisfied about anything I questioned regarding the models of interest. important person in Serhan's day. He would make sure I was completely satisfied about anything I questioned regarding the models of interest. More

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