Service Department
Service Department at Jacky Jones Ford of Sweetwater

Service Department | Page 4

Service

Jacky Jones Ford of Sweetwater

714 New Hwy 68
Sweetwater, TN 37874

4.9
40 Reviews
4.9

40 Reviews

Write a Review

Dealership Experience

20 yrs, 5 mos

Industry Experience

20 yrs, 5 mos

40 Reviews of Service Department

March 29, 2022

Dealership Rating
Employee Rating

Loved working with Lori Boles. She kept me informed when my car would arrive. It was just what I ordered and she walked me through instructions and the price was just what was agre More

by ptccd
Customer Service
Friendliness
Price
Recommend Dealer
Yes

February 27, 2022

Dealership Rating
Employee Rating

My whole family has bought multiple vehicles from Jackey Jones in Sweetwater. Jeff King is the best salesman around! More

by Kenzie I
Recommend Dealer
Yes

Other Employees Tagged: Service Employee, Sales Employee, Terry Mills , Jeff King

February 25, 2022

Dealership Rating
Employee Rating

I have purchased and serviced multiple vehicles from Jacky Jones. Lori Boles has always been excellent with delivery of vehicles and making sure they are properly serviced. More

by Gcurtis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Service Employee , Lori Boles and Mike at Quick Lane

February 20, 2022

Dealership Rating
Employee Rating

I had Matt Hartup for a salesman and he done a wonderful job explaining the vehicle to me and got thong rolling to purchase it . Also had great hospitality to make you to feel at home. I have purchase most More

by White.scott1972
Customer Service
Friendliness
Price
Recommend Dealer
Yes

January 29, 2022

Dealership Rating
Employee Rating

Kathleen and the team were awesome! No hidden fees. No Kathleen and the team were awesome! No hidden fees. No high pressure sales. Great value on my trade-in. The price on my new vehicle was better than More

by steven.barber
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Service Employee, Sales Employee, Terry Mills , Kathleen

January 25, 2022

Dealership Rating
Employee Rating

We have used this dealership for 10 years, exclusively using Lori Boles as our salesperson. She listens, tells you the truth about your purchases and offers excellent service 100% of the time. She is high More

by colleencpc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Service Employee, Sales Employee , Mike in finance is the best!

September 10, 2021

Dealership Rating
Employee Rating

The service department failed to return my phone call for 3 days after leaving me a message to call them. Showed up unannounced to find them goofing off in the office. All while I was waiting on a phone ca More

by buddy.henry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Service Employee

September 05, 2021

Dealership Rating
Employee Rating

I had a 2005 excursion to quit in the middle of road 40 miles away. Finally got to dealership after closed. I returned to dealership next morning they were checking it out.Fix it in timely manor and did a More

by woodymc68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Service Employee

February 04, 2020

Dealership Rating
Employee Rating

spare tire does not fit the spare tire in our exployer did not fit , jacky jones would not make it right, only told me I would have to order a new one, that is not right, More

by rodney.roach
Customer Service
Recommend Dealer
No

August 02, 2018

Dealership Rating
Employee Rating

Out-of-state loyal customer I bought my MKS about 6 months ago from Jacky Jones totally over the internet end phone. I am 100% satisfied with my purchase the car was and is as de More

by diggit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Nelson Figueroa

Aug 06, 2018

Jacky Jones Ford of Sweetwater responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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