Service Department | Page 24

Tacoma Service Michele the service advisor is excellent. I brought in the truck for an oil and filter change. Michele thoughtfully and efficiently had the routine m Michele the service advisor is excellent. I brought in the truck for an oil and filter change. Michele thoughtfully and efficiently had the routine maintenance performed and took the time to explain everything to me including recommended service. The technician performed the work quickly and professionally. More

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good experience quick and professional this is my third leased car from this dealership very satisfied Michael J was very friendly and professional and had my car services in less than an this is my third leased car from this dealership very satisfied Michael J was very friendly and professional and had my car services in less than an hour..... More

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Excellent guidance My Service Manager was Michael Jaworski who, like Timothy Keeler, Wayne Weinstein, Benny Mak, and the other excellent Managers on your staff, has been My Service Manager was Michael Jaworski who, like Timothy Keeler, Wayne Weinstein, Benny Mak, and the other excellent Managers on your staff, has been first rate. They thoroughly understand the car and understand what is needed and see that the problems are attended to by your excellent mechanics. I've had no complaints at all in the MANY years I've been a customer. More

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Mike J is a great service rep Had a great experience with the service department this week. Had 3 items repaired. Dealt with Mike J. Very nice & professional. Would recommend the s Had a great experience with the service department this week. Had 3 items repaired. Dealt with Mike J. Very nice & professional. Would recommend the service department. More

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Friendly prompt service It was a pleasure to have my car serviced. The folks that I met with when i arrived for my service appt were courteous and quick. Ralph was profession It was a pleasure to have my car serviced. The folks that I met with when i arrived for my service appt were courteous and quick. Ralph was professional and efficient and I was in and out of there in no time at all More

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servicing Wow! Timothy Keehner took great care of my car. I am very grateful for his help. This dealership is top notch! I received a courtesy call from Frank W Wow! Timothy Keehner took great care of my car. I am very grateful for his help. This dealership is top notch! I received a courtesy call from Frank Wilson and that's the whole reason I made my service appointment in the first place! Thanks guys! More

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Effortless Everyone I spoke to was very friendly. The whole process was efficient and effortless. My service advisor was knowledgable, friendly and fast. I am ve Everyone I spoke to was very friendly. The whole process was efficient and effortless. My service advisor was knowledgable, friendly and fast. I am very satisfied. More

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Fast, friendly and fair. Atlantic Toyota got the job done, on time and for the estimated price, and they did it professionally and cordially. We had to co-ordinate this work w Atlantic Toyota got the job done, on time and for the estimated price, and they did it professionally and cordially. We had to co-ordinate this work with the work on my sister's car, but Tim and the rest of the staff handled it all without batting an eye. More

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Surprising high-pressure sales tactics In the past I've had excellent sales and service experience with this dealer. I've been very happy with my car since I bought it, and the service cent In the past I've had excellent sales and service experience with this dealer. I've been very happy with my car since I bought it, and the service center was excellent. Their customer service has improved even more in the past couple of years, and after my previous visit I was anxious to fill out their survey to let them know how well they were doing. Then I took my car there on Saturday, June 6 for a minor repair and decided to wait there until it was completed. I was interested in the new Camry, so a helpful and knowledgeable salesman (David Zak) struck up a conversation with me and I test drove two of them (4- and 6-cylinder). After the test drive I was taken to a special "Upgrade" room where I met Shaz Khan. This is when the high-pressure sales tactics began. He scribbled some terms on a piece of paper and gave me a monthly payment, which must have been a good offer (because he told me so) and claimed I could drive the car home that day (undeterred that I had not actually chosen one). Then he realized that I really "should" get the 4-cylinder and asked David to let me test drive one (even though I did so already; is he David's boss?). On this third test drive I explained to David that if there's some expectation that I'm going to buy a car on the spot, that's going to be a problem. When we returned, Shaz wrote another number on another piece of paper which was the monthly payment for the 4-cylinder. He mentioned that it was cheaper, and on this I had to agree: the second number was indeed less than the first number. I asked what the payment meant and eventually he divulged that it was a 3 year lease to buy (which I hadn't asked for). As far as colors, he only offered me a choice of the colors of the two cars I drove. I went into the same spiel as with David explaining that I was not going to buy today. Tim (the service guy) then called my name on the loudspeaker to come to his office, but they went and got him to come there (apparently so I wouldn't leave the room!). Shaz also kept offering to somehow work my repair bill into the deal if I got my new car on the spot. Of course since I couldn't drive my car home, I was a captive audience, which made these sales tactics even worse. Tim explained that they had found a problem with my car and if I wanted to get it fixed today (which I did) they would give me a ride home (which they typically do). While I waited for my ride, Tim let me hang out in his office "so you won't have to be harassed by those guys." I've bought four new cars, and my sales (and service) experience with Atlantic Toyota had been the best. But this latest sales experience was by far the worst. I can't understand trying to pressure someone into buying a car on the spot without even explaining what they were agreeing to! More

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Pleasant Experience at Atlantic Toyota As Usual I have been regularly pleased each time I have had my Toyota Avalon Serviced at Atlantic Toyota. This time my service advisor was Timothy Keehner. I a I have been regularly pleased each time I have had my Toyota Avalon Serviced at Atlantic Toyota. This time my service advisor was Timothy Keehner. I appreciate his professional as well as compassionate service. He explained everything to me before service started and .answered all of my questions in detail. Service was quickly done , all support personnel were very helpful and pleasant.I want to especially thank Timothy for seeing that my car was brought to a convient entrance for me to get into , as I am physically challenged, this was most appreciated. More

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