Service Department | Page 2

I had an outstanding experience with JT Taylor, my service adviser at Florence Toyota. From the moment I arrived, JT was professional, friendly, and incredibly knowledgeable. He took the time to expla service adviser at Florence Toyota. From the moment I arrived, JT was professional, friendly, and incredibly knowledgeable. He took the time to explain everything clearly, kept me updated throughout the entire process, and made sure I was comfortable with all the service recommendations. What stood out the most was his genuine care for customer satisfaction. JT went above and beyond to ensure my visit was smooth and stress-free. It’s rare to find someone so committed to excellent service, and it truly made a difference. If you’re heading to Florence Toyota, I highly recommend asking for JT Taylor. He’s the real deal—courteous, efficient, and someone you can trust with your vehicle. More

Report | Print

I came in having to buy a car since mine died on me. I had an amazing experience with Grady as my sales associate. He helped both me and my boyfriend buy our vehicles. On the downside, management and se I had an amazing experience with Grady as my sales associate. He helped both me and my boyfriend buy our vehicles. On the downside, management and service ruined the experience for me. The car was delivered to my home filled with stains, melted plastic, and a severe cigarette smell. I brought it back to the dealership immediately for them to either trade out the car or fix their mistake. It has been two weeks since I brought the car back to them. They have not called me to notify me that my car has been done with repairs. I have been told almost every day that my car would be ready the next day. They have failed to keep their word on this. This is my first time buying a car on my own and Toyota has made it an awful and stressful experience. Grady has made this experience a whole lot easier to navigate. He is kind, respectful of situations, and is very transparent about everything. While another manager pushed me to the side and had me wait for 2 hours on something that he said would take him 30 minutes to complete. More

Report | Print

Because I had a doctors appointment in Manning, the guys got me out in a hour. Thank you! got me out in a hour. Thank you! More

Report | Print

Staff was very professional. Greeted warmly and service was speedy. I was also pleased with the cleanliness of the waiting room area. Greeted warmly and service was speedy. I was also pleased with the cleanliness of the waiting room area. More

Report | Print

Took my truck I bought there for service. They are always friendly and get the job done quick. They are always friendly and get the job done quick. More

Report | Print

Tabatha Lane has been very helpful with helping me keep my RAV4 in great running condition. my RAV4 in great running condition. More

Report | Print

I purchased my vehicle used. All seemed okay until I started seeing all these recommended repairs after the purchase. I was given two free oil changes when I purchased this car. All seemed okay until I started seeing all these recommended repairs after the purchase. I was given two free oil changes when I purchased this car. I only had this vehicle serviced at Florence Toyota so I can use the free services. Then it happened, I took the vehicle to another dealership because it was closer, and it may not seem much but my radiator reservoir cap was missing. I have been driving this car with the potential of destroying the engine because the reservoir was bone dry when I got my oil changed. Yes, it could have taken some time before something drastic happened but what if I was one of those people that always went to Walmart or some other oil change place and they did not check? So I tried to contact the service department. I left a message with one of the associates but all I keep getting are messages about purchasing another vehicle. Who does this? More

Report | Print

Been going here for several years for maintenance and they’re always great. They usually have coffee and doughnuts for the customers, and someone always asks how you’re doing and if you need anything. I they’re always great. They usually have coffee and doughnuts for the customers, and someone always asks how you’re doing and if you need anything. I’ve never had the service department recommend unnecessary maintenance just for money either. More

Report | Print

I was not too bright and ran out of gas on my Rav4 Prime 9 miles before Buc-ee's to fill up. So my car got towed here and they was very nice to get it done ASAP for me, since I was from MASS and driving ho 9 miles before Buc-ee's to fill up. So my car got towed here and they was very nice to get it done ASAP for me, since I was from MASS and driving home from Florida. They got it done and I was on my way. Very nice staff. from service Advisor Ray and I don't remember the shop foreman's name. Great coffee, too. You guys was great More

Report | Print

Tabetha was excellent and kept me informed. James was the technician but Tabetha was the one I dealt with. She was polite and helpful and made me feel important despite the busy day in the serv James was the technician but Tabetha was the one I dealt with. She was polite and helpful and made me feel important despite the busy day in the service area More

Report | Print