Service Department | Page 2

My auto was in for work and was attended to from 10:42 am until 11:36 am for a total of 54 minutes. In this time they performed a multipoint inspection (more than 30 items)(free service)-removed and replaced until 11:36 am for a total of 54 minutes. In this time they performed a multipoint inspection (more than 30 items)(free service)-removed and replaced windshield wipers. They also performed safety recall notice due to fire hazard. I was notified that work started at 10:42 am and finished at 11:36 am with being billed at 1:44 pm. Charged 19.99 per wiper and 14.97 to install. Charged 12.59 for shop supplies. My big issue is that they charged 179.95 to program 4 new tpms sensors in the ecm in which I supplied them with the 7 numbers or letters per tire (28 total).Invoice was for $250.69 which I thought was a bit excessive. They did not install the sensors as I had them replaced at Sam's Club along with new tires.Sam's had said they could get these going but later found out they could not. More

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We use Florence Toyota for regular truck maintenance. James is extremely helpful and easy to work with. Customer service here is great. James is extremely helpful and easy to work with. Customer service here is great. More

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Good service, but was surprised that they were recommending over $2000 of additional maintenance. Needless to say, I did not take them up on performing that service. recommending over $2000 of additional maintenance. Needless to say, I did not take them up on performing that service. More

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I had an outstanding experience with JT Taylor, my service adviser at Florence Toyota. From the moment I arrived, JT was professional, friendly, and incredibly knowledgeable. He took the time to expla service adviser at Florence Toyota. From the moment I arrived, JT was professional, friendly, and incredibly knowledgeable. He took the time to explain everything clearly, kept me updated throughout the entire process, and made sure I was comfortable with all the service recommendations. What stood out the most was his genuine care for customer satisfaction. JT went above and beyond to ensure my visit was smooth and stress-free. It’s rare to find someone so committed to excellent service, and it truly made a difference. If you’re heading to Florence Toyota, I highly recommend asking for JT Taylor. He’s the real deal—courteous, efficient, and someone you can trust with your vehicle. More

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I came in having to buy a car since mine died on me. I had an amazing experience with Grady as my sales associate. He helped both me and my boyfriend buy our vehicles. On the downside, management and se I had an amazing experience with Grady as my sales associate. He helped both me and my boyfriend buy our vehicles. On the downside, management and service ruined the experience for me. The car was delivered to my home filled with stains, melted plastic, and a severe cigarette smell. I brought it back to the dealership immediately for them to either trade out the car or fix their mistake. It has been two weeks since I brought the car back to them. They have not called me to notify me that my car has been done with repairs. I have been told almost every day that my car would be ready the next day. They have failed to keep their word on this. This is my first time buying a car on my own and Toyota has made it an awful and stressful experience. Grady has made this experience a whole lot easier to navigate. He is kind, respectful of situations, and is very transparent about everything. While another manager pushed me to the side and had me wait for 2 hours on something that he said would take him 30 minutes to complete. More

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Because I had a doctors appointment in Manning, the guys got me out in a hour. Thank you! got me out in a hour. Thank you! More

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Staff was very professional. Greeted warmly and service was speedy. I was also pleased with the cleanliness of the waiting room area. Greeted warmly and service was speedy. I was also pleased with the cleanliness of the waiting room area. More

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Took my truck I bought there for service. They are always friendly and get the job done quick. They are always friendly and get the job done quick. More

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Tabatha Lane has been very helpful with helping me keep my RAV4 in great running condition. my RAV4 in great running condition. More

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I purchased my vehicle used. All seemed okay until I started seeing all these recommended repairs after the purchase. I was given two free oil changes when I purchased this car. All seemed okay until I started seeing all these recommended repairs after the purchase. I was given two free oil changes when I purchased this car. I only had this vehicle serviced at Florence Toyota so I can use the free services. Then it happened, I took the vehicle to another dealership because it was closer, and it may not seem much but my radiator reservoir cap was missing. I have been driving this car with the potential of destroying the engine because the reservoir was bone dry when I got my oil changed. Yes, it could have taken some time before something drastic happened but what if I was one of those people that always went to Walmart or some other oil change place and they did not check? So I tried to contact the service department. I left a message with one of the associates but all I keep getting are messages about purchasing another vehicle. Who does this? More

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