Service Department | Page 11

Very satisfied with service as always. Marty was great. My first time with dealing with him. Great addition to your service department. Marty was great. My first time with dealing with him. Great addition to your service department. More

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Tabitha was helpful and efficient. Routine service was preformed quickly. I had a good experience. Routine service was preformed quickly. I had a good experience. More

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Travis is always very courteous and helpful , the service as always is great and time efficient. as always is great and time efficient. More

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Love the service, Travis was so helpful in telling me about my service I was very nervous about the repairs because it was a 2006 but everything turned out great thank you Travis about my service I was very nervous about the repairs because it was a 2006 but everything turned out great thank you Travis More

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Service was great and time efficient. I received a ride both ways, and text updates during my service. I received a ride both ways, and text updates during my service. More

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I had my Tundra serviced and 120,000 miles and Travis was great to work with. great to work with. More

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I had my truck serviced and it was a great experience! Travis was excellent to work with and could answer all of my questions. The atmosphere is relaxed and I was treated like family! Travis was excellent to work with and could answer all of my questions. The atmosphere is relaxed and I was treated like family! More

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Courteous and knowledgeable! Great service, clean waiting room and restrooms I like that getting in and out of the service dept is so easy. Great service, clean waiting room and restrooms I like that getting in and out of the service dept is so easy. More

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Wow! That’s the least of what I can say about the service department at Toyota of Florence. On Friday we were traveling from NJ through SC to Florida wh That’s the least of what I can say about the service department at Toyota of Florence. On Friday we were traveling from NJ through SC to Florida when our “red triangle of death” appeared on our MFD of our 15 year old Prius. When we called the dealership, without a prior appointment, we were told that the best they might be able to do is look at it on Monday. We really had no other choice, and lined up a rental from the dealership, expecting a week long wait and delay on our trip. We met with Tabitha Lane, who was very sympathetic to our dilemma, but rightfully reiterated how busy the shop was, and promised to get to it as soon as possible. We left with our rental, expecting to have to make a 7 hour return trip from Florida once the evaluation and (possibly) repair was to be made the following week. Imagine our surprise when, less than 2 hours later, we were contacted and told that the car was being evaluated, they knew what was wrong, had the parts in stock, and their best mechanic was going to do the repairs, SAME DAY, and we would have the car back by 5:45 that day. NO WAY! When does this ever happen? A Toyota owner with no prior relationship with Florence Toyota, and possibly no future relationship, and we were given exceptional royal treatment? There are no better words than exceptional for the entire staff, with a specific shout out to Tabitha at the service desk and Patricia at the rental desk. Take a bow, you deserve it for going above and beyond. Thanks again. More

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Milo was great! And the Service department is wonderful! But watch the finance department! They snuck in warranties that we did not give the okay too!! Still trying And the Service department is wonderful! But watch the finance department! They snuck in warranties that we did not give the okay too!! Still trying to get refunded back! Look at everything single document that they give you! We were too trusting! More

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