Service Department | Page 17

I had an appointment scheduled at 8 am to replace fuel pump warranty and service. Service was done as promised and on time. Toyota service has always been great since I started business with them in 2016. pump warranty and service. Service was done as promised and on time. Toyota service has always been great since I started business with them in 2016. More

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Thanks to Gary Catoe and the Florence Toyota crew. I received quick service with a smile! I know I can always depend on quality service! received quick service with a smile! I know I can always depend on quality service! More

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This was a scheduled service appointment. We were very pleased with the very prompt, thorough, friendly and professional service. We highly recommend this dealership all around. pleased with the very prompt, thorough, friendly and professional service. We highly recommend this dealership all around. More

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Patient, courteous, helpful. Had a question about the interior cleaning package that came with purchase. Patricia had to check with 2 different people before she got an answer. Matt (interior service) interior cleaning package that came with purchase. Patricia had to check with 2 different people before she got an answer. Matt (interior service) took his time to show me where the blower for the heat &A/C was at the foot in the driver side, (that I did not think was working) and asked me if it was to my satisfaction. They will find the answer to your questions and go the "extra mile", worth the drive from Conway to Florence. More

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Went in Friday for a scheduled appointment for an urgent air bag recall. Friday did not go well, as my appointment was at 4:45 and I was told on arrival they could not service my car. I was not happy as I air bag recall. Friday did not go well, as my appointment was at 4:45 and I was told on arrival they could not service my car. I was not happy as I had planned my entire work week around this appointment. I asked if they could do it Saturday, 8am, the answer was yes. I arrived Saturday morning, complete turnaround. Great service recovery by the entire team and Great experience. Things happen in Business. How you recover the service is everything. Good job guys and gals. More

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I took my truck in for service on January 22nd. The environment was clean and the staff were very friendly. They serviced my truck quickly and for a reasonable price. environment was clean and the staff were very friendly. They serviced my truck quickly and for a reasonable price. More

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Samantha in service was great! She got me worked in for routine service and had it done very quickly. And remembered me when I came back to pick up! routine service and had it done very quickly. And remembered me when I came back to pick up! More

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awesome service, bought the truck from a different dealer, but had a recall so went for the first time and issue was fixed. just got breaks and rotors worked on and excellent service and friendly folk dealer, but had a recall so went for the first time and issue was fixed. just got breaks and rotors worked on and excellent service and friendly folks More

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I phoned about 11:00am for a "check-up" as I was driving to Greenville, SC in 2 days and my 16 year old Toyota had not been driven since March due Covid quarantine. I am in a Retirement Home. A man named to Greenville, SC in 2 days and my 16 year old Toyota had not been driven since March due Covid quarantine. I am in a Retirement Home. A man named Gary took my call, was nothing but polite and told me I could come in between 1-2pm that same day. A female worker, Patience- nice to have females in the service dept., took me- gave me a good review of when I had had tires check, the battery updated, fuel equipment check-ups, etc. etc. She took her time to give me the pros/cons of which service would be most important for immediate service on the road. She updated me twice with mechanical things she wanted me to know about. She gave me the pricing for any changes. She was very efficient and very nice. I was out with all the up-dates, felt very secure for my trip. I bought my Toyota the Florence SC location and have had such good performance and service. Your service dept. is A-OK by me. Thanks ever so much. More

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I worked with Gary Cato in the service department. I needed new tires for my 2005 camry. Mr Cato ordered the tires and they were in the next day. Mr Cato called when they arrived had me in and out. Grea needed new tires for my 2005 camry. Mr Cato ordered the tires and they were in the next day. Mr Cato called when they arrived had me in and out. Great customer service experience. More

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