Service Department | Page 8

I don't know what is going on with the service rep Tabitha, but she really needs to reevaluate her job with the public. I wanted to do a nice thing for my mother and scheduled an appointment to have C Tabitha, but she really needs to reevaluate her job with the public. I wanted to do a nice thing for my mother and scheduled an appointment to have CarPlay installed in her 2018 Camry. $300 later (for a software update) my mother came in to pick up her car. I specifically had asked if they could just assist her with connecting the phone to it. I was told it was no problem. Well apparently when she got there a few things this Tabitha said to her was. 1. You don't even need that I don't even have that in my car. (Don't care, I'm PAYING for this) 2. We don't do that. (It's your job or someone there) This is a service that was paid for and offered by Toyota. If you aren't sure how it works or how to assist, FIND SOMEONE. Don't be condescending and don't be rude. Luckily there was another advisor Christopher there that overheard the whole incident and stepped in when Tabitha walked away. He assisted my mom in getting her phone connected and a quick 5 minute walk through. This was perfect. THIS is what you should expect for customer service. I have worked in the restaurant/bar industry for over 20 years. People like this Tabitha need to be put in check. I see from the other reviews this isn't an isolated incident, yet apparently the management at this dealership just don't care. All in all, travel to another city if you need help with your vehicle and avoid this place. NOT A GOOD EXPERIENCE More

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Jerome was great. Made the visit easy and was very informative and patient. Quality of work was top notch as well. Thanks Made the visit easy and was very informative and patient. Quality of work was top notch as well. Thanks More

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Tyler was absolutely amazing and his customers service was top notch. He kept us informed concerning our Vehicle. We would definitely refer who we can to your business. Please thank Tyler for a job well d was top notch. He kept us informed concerning our Vehicle. We would definitely refer who we can to your business. Please thank Tyler for a job well done. The service at Florence Toyota was a great experience. More

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I was in and out in one hour even at lunch time. My service person was very personal as well. My service person was very personal as well. More

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Don't understand why my entry came up 4. 8; it was definitely 5-star service from each person I had contact with. I've had every service you recommended done on this car since I purchased it 8; it was definitely 5-star service from each person I had contact with. I've had every service you recommended done on this car since I purchased it new from Florence Toyota in 2007, and it has been running exceptionally well. Toyota's reputation is that it's a quality product, but it's also a tribute to your service employees who have done quality work. It's the most dependable vehicle I ever owned. Thank you for your excellent service these many years. I LOVE my Highlander Hybrid! More

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I would like to thank ELI POSTON our representative who coordinated our service call yesterday at Florence Toyota. He was courteous, friendly and knew what he was doing and got us out in a timely manner. coordinated our service call yesterday at Florence Toyota. He was courteous, friendly and knew what he was doing and got us out in a timely manner. Thank you and we look forward to continued good service there. We love our TOYOTOAS! Our TUNDRA AND 4-RUNNER - THANK YOU SO MUCH FLORENCE TOYOTA AND ELI POSTON! More

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I appreciate the service provided by Christopher Dew and service team. They found the issue and gave a great recommendation to save me more money. It would have taken them longer for the Lexus since they service team. They found the issue and gave a great recommendation to save me more money. It would have taken them longer for the Lexus since they did not have the same tool as Lexus. More

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Florence Toyota is the best place we ever been to all the people there are like family i have never been to a car dealer an got treated so good best sales an service i have ever seen we have had 3 rav4 2 cam people there are like family i have never been to a car dealer an got treated so good best sales an service i have ever seen we have had 3 rav4 2 came from Florence Toyota we now have a 2023 Rav4 Hybrid if we ever trade it will be at Florence Toyota.... my hat goes off to all at Florence Toyota they all are great i just cant say that enough.... More

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Service process was professional, efficient and thorough. Facility and personnel were top notch. Would recommend. Facility and personnel were top notch. Would recommend. More

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Took my truck for service. Very friendly staff and clean facility. The service was completed timely. Very friendly staff and clean facility. The service was completed timely. More

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