Service and Parts Department | Page 7

Purchase Alex was very helpful when I went just looking for a car he put me in one in a short amount of time I needed a dependable vehicle and he was very help Alex was very helpful when I went just looking for a car he put me in one in a short amount of time I needed a dependable vehicle and he was very helpful and very kind he has helped me every step of the way and i will go back if I need another vehicle! More

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Highest quality personnel Sanders service personnel are professional and comply with all my requests. Recently asked them to service the moving parts of my undercarriage mounte Sanders service personnel are professional and comply with all my requests. Recently asked them to service the moving parts of my undercarriage mounted spare and lubricate all moving parts as the spare has not been removed since manufacture. It is five years old and 102,000 miles. This was completed without hesitation. Work estimates are always provided at least orally and are accurate. I’ve had brief interactions with their body shop, parts dept and sales and all department personnel have exceeded my expectations in internet skills and workmanship. More

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just a short wait Service visit was to have preordered running boards installed on my new Ranger. The wait time was short and the notified me as soon as it was finished Service visit was to have preordered running boards installed on my new Ranger. The wait time was short and the notified me as soon as it was finished. More

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Stewart Family Ford Ecosport Purchase Experience My wife and I were in urgent need of a new vehicle when our current vehicle finally quit after 19 years. Since I work over 3 hours away, we decided to My wife and I were in urgent need of a new vehicle when our current vehicle finally quit after 19 years. Since I work over 3 hours away, we decided to take a quick look late on a Saturday afternoon. We assembled a list of dealerships and possible vehicles and set out for Jacksonville to “just look.” Our first stop was Sanders Ford since they were recommended by friends, have a great reputation and large inventory. When we arrived we started strolling through the lot looking at both new and used vehicles. We were met by Alex and he inquired if he could assist us. We discussed that I we were looking for in a commuter vehicle in a certain price range. Alex showed us a number of options and we took a test drive. We were pleasantly surprised by the look, fit and finish along with performance not to mention the great gas mileage as well of the Ecosport. By now it was past closing but Alex and Mykola wanted to help be sure I’d make my work commute the following week. They took my deposit and did the paperwork to get me going for the next week. I came in the following Saturday to get wheel locks, mud flaps installed along with completing the new car delivery process paperwork. Everything was done as promised. The atmosphere there is definitely one of a family owner business and they made us feel that way with everyone being kind. Our Salesperson Alex has been very attentive and has had excellent follow up. He made every effort to see that we where satisfied and everything was done as promised. He was very accommodating and professional. He took the time to directly answer any and all questions we had with “no spin.” We never felt rushed or pressured throughout the entire process. We left there feeling that whatever we needed in the future would be handled professionally. More

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Satisfied customer Completely satisfied with making the appointment, the service provider Tiffany and the maintenance work performed on my lincoln. Also, with the help o Completely satisfied with making the appointment, the service provider Tiffany and the maintenance work performed on my lincoln. Also, with the help on the warranty agreement. More

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Amazing Experience Sander's Ford is top notch, the best in the business. I have been coming to Sander's Ford for years. I always receive GREAT service, whether it's fr Sander's Ford is top notch, the best in the business. I have been coming to Sander's Ford for years. I always receive GREAT service, whether it's from sales team or service and parts department. I had been having issues with an 2003 F-250 with 195,000 miles on it. Well the fuel pump had finally gone out so the truck wouldn't start. I had it towed to Sander's Ford to have it diagnosed by their service department. Their expert technicians had it diagnosed the next day, no fuel pressure. This is when I made choice that it was time for a new vehicle. Valarie in the sales department exceeded all expectations; taking her time to find the right vehicle for me. I chose a 2018 F-150 with 180 miles on it and got a heck of a deal. I will no doubt own this vehicle for years to come and possibly hand it down to my daughter some day. THANKS SANDER'S FORD! More

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Always friendlyand helpful. Thanks Sanders Ford Swansboro! I deal with the people at the Swansboro dealership. The sales people are always friendly and helpful even when I'm there for service. The service dep I deal with the people at the Swansboro dealership. The sales people are always friendly and helpful even when I'm there for service. The service department are very knowledgeable and friendly and the process is easy and efficient from scheduling to a thorough explanation of work performed and checkout. Highly recommend them. More

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Service oil change Everyone I spoke with in the service department was friendly upbeat and just all around wonderful people! I had no problem with the service provid Everyone I spoke with in the service department was friendly upbeat and just all around wonderful people! I had no problem with the service provided for my vehicle, great people great service keep up the good work! More

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Knowledgeable and friendly staff and great service I had the 20,000 mile service performed on my 2016 C-Max hybrid. Scheduling an online appointment was fast and easy and a service advisor was ready fo I had the 20,000 mile service performed on my 2016 C-Max hybrid. Scheduling an online appointment was fast and easy and a service advisor was ready for me when I brought my car in at the scheduled time. Recommendations for routine maintenance at that mileage were explained to me and costs of each service provided. A shuttle was called to take me home once I completed the paperwork and the shuttle was called to pick me back up when the service was completed. A recommendation for tire change due to wear was provided with options for different price level tires given. Overall a great service experience! More

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Customer Service was A-1 As a new customer to the dealership, I was treated with courtesy and I noticed every other person who walked in was afforded the same. My questions w As a new customer to the dealership, I was treated with courtesy and I noticed every other person who walked in was afforded the same. My questions were answered and my concerns were met with everyone who could possibly have an answer. When my car was serviced, it was done correctly and the bill was exactly what I expected it to be. I would certainly refer others to Sanders Ford in Jacksonville, NC. More

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