Service and Parts Department | Page 8

Customer Service was A-1 As a new customer to the dealership, I was treated with courtesy and I noticed every other person who walked in was afforded the same. My questions w As a new customer to the dealership, I was treated with courtesy and I noticed every other person who walked in was afforded the same. My questions were answered and my concerns were met with everyone who could possibly have an answer. When my car was serviced, it was done correctly and the bill was exactly what I expected it to be. I would certainly refer others to Sanders Ford in Jacksonville, NC. More

Print

does great work scheduling an appointment and had a 1.5hr wait was not reasonable. Staff did get me to an hour wait which was nice. tire cap was missing at last oil scheduling an appointment and had a 1.5hr wait was not reasonable. Staff did get me to an hour wait which was nice. tire cap was missing at last oil change, messaged them after and told them at this appointment and it was still missing when I got home. besides that it is GREAT More

Print

All Good Prompt service and good communication. Well trusted Would be nice to have a car wash after service as other dealers in the area provide for service Prompt service and good communication. Well trusted Would be nice to have a car wash after service as other dealers in the area provide for service customers More

Print

Wonderful experience! Service department answered all of my questions along with providing the best customer service I’ve ever received from a dealership. Very professional Service department answered all of my questions along with providing the best customer service I’ve ever received from a dealership. Very professional and friendly staff! More

Print

Ford F150 XLT from Sanders Ford This is our second purchase from Sanders Ford in as many years. We especially enjoyed working with Valeri Parker in sales. She was wonderful. She g This is our second purchase from Sanders Ford in as many years. We especially enjoyed working with Valeri Parker in sales. She was wonderful. She gathered our exacting requirements and found a truck on the lot that matched our needs perfectly. Valeri was deliberate in walking us through the entire process, connecting us with the partners within Sanders whom were responsible for the steps we traversed with expert precision. It was a very comfortable visit. More

Print

Great service department I have just recently started using Sanders Ford for service. The only reason I did is because Jeff Daughtry is now there. Jeff has great customer se I have just recently started using Sanders Ford for service. The only reason I did is because Jeff Daughtry is now there. Jeff has great customer service and will bend over backward to try and help you out. More

Print

Great experience professional service The service department did a great job getting my vehicle in for its maintenance. They have courteous staff that are knowledgeable in their field of e The service department did a great job getting my vehicle in for its maintenance. They have courteous staff that are knowledgeable in their field of expertise. More

Print

We own 4 Ford's, will always use Sanders Service. My husband and I have always had great service and friendly customer service from Swansboro Ford. We have recommended Sanders Ford several times and t My husband and I have always had great service and friendly customer service from Swansboro Ford. We have recommended Sanders Ford several times and three customers have purchased vehicles. Plus we have purchased our Ford's here. More

Print

Swansboro Service Department The service team was professional and timely. We had great service and at a good price. Keep up the good work. We appreciate all that Sanders Ford The service team was professional and timely. We had great service and at a good price. Keep up the good work. We appreciate all that Sanders Ford does for the community as well! More

Print

2nd experience this was my second time having to tow my 2015 escape to Sanders in 2 weeks for the same problem. I gave a 5 star rating because they did not charge m this was my second time having to tow my 2015 escape to Sanders in 2 weeks for the same problem. I gave a 5 star rating because they did not charge me to fix the problem previously. Hopefully I don't have to tow it in again in another week for the same problem and they have finally fixed it. I really appreciate that this time they did not charge me again even though they found a different problem for the same exact issue. More

Print