Shahriar Ghandchi | Page 8

Rude owner I've never written a review until now. This is the worse dealership I've ever stepped foot into. The issue started when I brought my brand new 2019 Je I've never written a review until now. This is the worse dealership I've ever stepped foot into. The issue started when I brought my brand new 2019 Jeep compass that I've had for 3 months, in because the brakes won't stop squeeking. They returned my car back to me 4 days later with brakes worse than before and exterior scratches along the back passenger side that were not there when I dropped it off. Left several voicemails and never heard back until I texted the sales guy who sold me my car. He said bring it in and they will replace the brakes as they are under warranty and buff out the scratches as it is their fault but to go see Shah Ghandchi (the owner) when I drop it off. When I approached the owner and said "hey! How are you?" He rudely responded with "hey do me a favor, I can't have you yelling and screaming and causing a scene in my service department." Which had never happened as I was never an upset customer prior to this incident and I hadn't noticed the scratches until I had already left. I calmly told him I had no idea what he was referring to as I was never upset and confused. He said "okay then what do you want, your brakes fixed? Okay go get them done, it's a brand new car it's covered" I said yup that's why I'm here but you asked Sam to have me come see you when I dropped off my car about the scratches.... He then threw his arms in the air and said "that's xxxxxxxx you're a liar, our pillars are yellow and that was done by you!!!!" I said I didn't say it was hit by a pillar....? I said something must've scraped up against it, it's just minor scratches. And he said "youre a xxxxxxxxx! Get the xxxx out of my dealership" this was on the sales floor. I said you're really going to talk to me like that as the owner? And he said "xxxx you you piece of xxxx get out" and I went and retrieved my vehicle from service and left.... Extremely rude, unprofessional and uncalled for. I'd maybe understand this unprofessional behavior if I had been rude and angry prior but Shah just became rude and defensive the second I walked in with nothing provoking that behavior. More

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5 star service 5 star service. Both my trucks and family cars have been being serviced here for years. 495 Jeep has always been responsive and committed to getting t 5 star service. Both my trucks and family cars have been being serviced here for years. 495 Jeep has always been responsive and committed to getting the job done. More

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Loving my New JEEP Wrangler!! Fast, friendly, and professional service @ 495! Shah answered all of the questions I had, was easy to reach and stayed in contact. James Smith made my Fast, friendly, and professional service @ 495! Shah answered all of the questions I had, was easy to reach and stayed in contact. James Smith made my experience very easy and stress free! The way they treated me made me feel very comfortable - no pressure - I highly recommend going to 495 to get exactly what you are looking for, it’s a great TEAM at 495! More

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Most enjoyable experience, great people I've bought a lot of vehicles in my life,I've never had a more enjoyable experience , from management, salesman and finance.I would highly recommend 4 I've bought a lot of vehicles in my life,I've never had a more enjoyable experience , from management, salesman and finance.I would highly recommend 495 Jeep to anyone More

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Quality - at every level I recently reviewed a different dealer, where I was stuffed with a vehicle that needed more maintenance than it was worth - but none of that was revea I recently reviewed a different dealer, where I was stuffed with a vehicle that needed more maintenance than it was worth - but none of that was revealed before or during the sale. The difference is a business that takes pride in (1) not over selling but keeping you happy, (2) Flexibility in getting you into something you want, not something on their push list, (3) Keeping that tradition throughout the entire business not just in sales. I was referred in to these folks and I will and have refereed them to others. You can beat prices, you can simply go online and search - but what I found is that ultimately you will get what you pay for. More

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Absolutely amazing experience with Sam and Shah! My family recently purchased a new Jeep for me and my younger brother, and both Shah and Sam were so helpful! Their kindness combined with their knowl My family recently purchased a new Jeep for me and my younger brother, and both Shah and Sam were so helpful! Their kindness combined with their knowledge about the vehicles made the experience enjoyable from beginning to end. I especially appreciated Sam's warm personality while my dad and brother discussed specifics with Shah. I would recommend this dealership and these specific employees to anyone looking to purchase a new car - they are by far the nicest around! More

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Love 495 This was the first time I had a pleasant experience buying an automobile. It Started With Derek my salesman he was fantastic and very patient with me. This was the first time I had a pleasant experience buying an automobile. It Started With Derek my salesman he was fantastic and very patient with me. Then the finance team was awesome and got my spouse and me a great deal on a 2016 Jeep Patriot. My spouse will be looking for a new car in 6 months and we will definitely be going to see Derek at 495 dealership in Lowell map. We will go nowhere else from now on. Tony and Evan More

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Family I’ve been a loyal customer of 495 Jeep for over 10years outstanding in customer service Shaheen is very knowledgeable and patient Shaun was helpful I’ve been a loyal customer of 495 Jeep for over 10years outstanding in customer service Shaheen is very knowledgeable and patient Shaun was helpful More

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