Shai Nadav | Page 30

Terrible Service Department. I had a 10:30 AM appointment of which I arrived 10 minutes early. The service drive was empty, no greeter, I wasn't even greeted or assisted. There we I had a 10:30 AM appointment of which I arrived 10 minutes early. The service drive was empty, no greeter, I wasn't even greeted or assisted. There were 2 service writers that looked busy and oblivious at the same time. I waited around for about 30 minutues before I decided to leave. There were also several disgruntled customers in the waiting room, I felt so bad for those ladies. This experience turned me off from this dealership. I bought my XT5 from Paul Conte & was hoping for the same great experience I had in Sales but they made up my mind quick. I have Mercedes, BMW & Lexus. All of their service departments are top notch. I'm sure this will get a generic response from the dealer asking me to call them to review this matter but dont bother wating my time once again. More

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Excellent dealership and great customer service dept I have been buying my Cadillacs from Paul Conte for years. They are always so courteous and such a pleasure to deal with. Their service department is I have been buying my Cadillacs from Paul Conte for years. They are always so courteous and such a pleasure to deal with. Their service department is extremely efficient and always explains everything in detail. They go above and beyond for their customers. I would highly recommend them to anyone looking to buy a Cadillac. More

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Horrible Service Department You may have to wait a month for an appointment if you need a loaner car for them to fix something they failed to fix numerous times, the service mana You may have to wait a month for an appointment if you need a loaner car for them to fix something they failed to fix numerous times, the service manager may talk down to you if you're a female, the General Manager passed me onto a customer service manager who doesn't follow up just tells you you're at the right place he will handle and he disappears and a vehicle that is still not fixed. I would NOT recommend this dealership if you intend to service your vehicle there as well. More

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Cadillac purchase and service All good experinces, helped out setting up computer items and this is my second purchase at this dealership would recommend to others and would come b All good experinces, helped out setting up computer items and this is my second purchase at this dealership would recommend to others and would come back again More

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Amazing Service Dept.! Each summer, I rent a car through a particular rental agency who I know has the Cadillac CRX SUV in their fleet. I really love this car as it's so com Each summer, I rent a car through a particular rental agency who I know has the Cadillac CRX SUV in their fleet. I really love this car as it's so comfortable and is a real pleasure to drive. Somehow, I dropped an expensive earring underneath the seat and while trying to get it, it got pushed into a smaller hole. The rental agency was very unhelpful in trying to retrieve it so I contacted the Service Dept. at Paul Conte Cadillac as they are closest to my home. I spoke to Shai and relayed my problem and he said to come right over. I felt embarassed telling them of my stupid mistake but they put me at ease and got right to work in getting the earring. They worked for about 45 minutes removing both seats and, although it was so hot, they never gave up and found it in a very obscure part of the car. It has been a long time since I have received such wonderful customer service like I did at Paul Conte. I can't say enough great things about their Service Dept., including Shai, Danny, Ed, Manny, and David (apologies to those who's names I've left out). They are true professionals and really great people. The fact that they were so incredibly helpful when I hadn't even bought the car from their dealership is proof that they go above and beyond to do the right thing. Hard to find that these days. Really grateful to these wonderful people. More

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Patricia - a very satified customer I am a long time Cadillac buyer with this dealership. Over the years the Service Department has made my car service experience excellent and superior I am a long time Cadillac buyer with this dealership. Over the years the Service Department has made my car service experience excellent and superior to anything I ever experienced on the outside. These men always go out of their way for all their customers. It was made obvious to me because I recently had an occasion to deal with another non Cadillac dealer and there was no comparison to the quality of Sales and Service that you get at Paul Conte. They take the time to explain things to the customer and really care far beyond the call of duty. Without Ed , Shai, Tom , Danny and Abe, the place would not be the same. I consider them family. Getting my car serviced there is a pleasurable experience and they have my complete trust.The techicians are knowledgable and take the time to explain everything which is always appreciated. They always go above and beyond in emergencies and for that I am grateful. My car issues are always resolved and I am always completely satisfied. As far as Sales goes, its always a pleasure to buy cars from Paul Conte Cadillac. The experience is so wonderful I wish I could do it every year. Their knowledge of the car and the attention to detail they give their customers is beyond compare and I cannot imagine going to another dealership. More

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Great Car Buying Experience I walked into Paul Conte Cadillac after wanting to trade in my 2011 Cadillac Escalade for a smaller SUV. I met Chris, and he was the absolute best car I walked into Paul Conte Cadillac after wanting to trade in my 2011 Cadillac Escalade for a smaller SUV. I met Chris, and he was the absolute best car salesman I have ever dealt with. I was looking at a 2008 BMW X5 and decided to do the trade. I was in and out of this dealership in 2 hours and my New Preowned BMW was ready the next day. The financial manager RON was very nice, he did not try to push the typical dealer extras onto me when I stated I was not interested. After owning the car for a few days, I noticed an Issue with the car, and the service department were very helpful in resolving the issue. They gave me a loaner car while my suv was being fixed. Chris was there for me throughout the entire process. I felt like everyone in this dealership truly cared about me as a customer from the moment I walked into the dealership. More

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Awful to superb because of Danny Gianinni/Shai Nadav We initially brought our 2006 Cadillac Deville in for service on 6/27/14 because of an awful loud noise it made while braking and shaking at 50-60 MPH We initially brought our 2006 Cadillac Deville in for service on 6/27/14 because of an awful loud noise it made while braking and shaking at 50-60 MPH. I was told it was the transmission and the routers. So a new transmission was installed and the routers refinished. I paid $919.28 and my car sounded and rode as if nothing was done. I brought it in 2 more times, the final time the routers were replaced, still no resolution of the issue. My husband and I have owned a Cadillac for the past 20 years or so and have always been very satisfied when working with Danny Giannini. But we were not satisfied with the work done this initial service visit and Danny was NOT the one taking care of us, he was not working at that time. We didn't bring the car back for a few months as I thought the routers perhaps just needed to be broken in. Since it did not get better, we brought the car to a personal mechanic and he drove the car and said it was the routers. He did no work on the car, we just got his opinion. My husband called Danny Giannini, the gentleman who always took care of our car for service. He finally got everything taken care of. He spoke with the service manager, Shai Nadav, who waived all charges for the service. We cannot say enough about Danny. He has always ensured good service, always kept us informed of any work that needed to be done and got our approval prior to working on the car. We have always been satisfied with the service when Danny was on the case. And now my car runs like a Cadillac, smooth and quiet! And we commend Shai for waiving the fee on the last service, it was the right thing to do. Please ensure that Danny and Shai are acknowledged for their professionalism and customer service. It is because of them that we will not hesitate to recommend Paul Conte Cadillac for service as well as car purchase. More

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Outstanding Service Provider Mr. Shai Nadav demonstrated outstanding professionalism. He evaluated the problem and promptly provided service to remedy the issue. The dealership re Mr. Shai Nadav demonstrated outstanding professionalism. He evaluated the problem and promptly provided service to remedy the issue. The dealership receptionist Christine Rudden who took my initial call provided me the opportunity to give the history of the problem. She also provided me the opportunity to bring my new Caddy in for an evaluation immediately even though I did not purchase it there. I'm visiting from out of town. It was such a relief to find such a competent service provider. I intent to have service provided This dealership when I am in this part of area. Thank you. More

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"BEST CADILLAC DEALERSHIP AROUND" Had the most wonderful experience purchasing my second Escalade from Paul Conte. John Mignone made the deal happen, Michael Kunz put the deal together Had the most wonderful experience purchasing my second Escalade from Paul Conte. John Mignone made the deal happen, Michael Kunz put the deal together and the rest of the staff was awesome and gave me the red carpet treatment. More

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