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Shane Hacker
Shane Hacker at Five Star Subaru of Grapevine
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Shane Hacker | Page 3

Finance Director

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.9
28 Reviews
4.9

28 Reviews

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28 Reviews of Shane Hacker

November 03, 2023

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Employee Rating

I had a great experience at Five Star Subaru. Jeremy was very helpful in educating me on the '23 Forester that I ended up buying. From my trade in, to the closing, it was all done in under 2.5 hr More

by BRENTC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Matthews

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Nov 04, 2023

Five Star Subaru of Grapevine responded

BRENTC, Treating our Five Star Subaru customers like family is at the heart of what we do, and we appreciate your recommendation of our dealership. Your kind words mean a lot to us, and we're here at 817-438-1700 whenever you need assistance. Thank you for your trust in Jeremy, and we look forward to serving you again in the future! Enjoy your Forester, Doug Laymon, Sales Manager

November 01, 2023

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Really great experience from the moment we walked in and through the whole buying process. More

by Chrissy Holmes
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Hayden Knowles, David Hendricks, Greg Cryer

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Nov 02, 2023

Five Star Subaru of Grapevine responded

Chrissy, We're delighted to hear that your buying experience at Five Star Subaru was great. Customer satisfaction is our priority, and we're here to make your experience as smooth and enjoyable as possible. If you have any more feedback or need further assistance, please feel free to share it with us at 817-438-1700. Customer service continues to be a priority. Thank you, Doug Laymon, Sales Manager

October 12, 2023

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Overall I was very satisfied with everything with the exception that I kept asking for the actual interest rate and it was never shared until I was signing off on the paperwork. Other than that I would More

by JUANDBANUELOS22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Mirbahaeddin, Derek Adams

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Oct 13, 2023

Five Star Subaru of Grapevine responded

JUANDBANUEL0S22, We're glad you had a positive experience at Five Star Subaru, and thank you for the recommendation. We apologize for the interest rate delay and will work on improving transparency. Reach Derek or me with questions about your purchase at any time at 817-438-1700. Sincerely, Doug Laymon, Sales Manager

October 05, 2023

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Wonderful experience and great stuff to work with. I like coming here wash my car and have a good coffee. More

by azbl4452
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Mirbahaeddin, BB Belharrat

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Oct 06, 2023

Five Star Subaru of Grapevine responded

Azbl4452, We like seeing you at Five Star Subaru! Thank you for shopping with us and reach us any time at 817-438-1700. We hope to help with future auto needs. Best regards, Doug Laymon, Sales Manager

September 29, 2023

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I have purchased a lot of cars in my time. This is probably the 12th vehicle or so that I've bought from the Sam Pack Five Star family, and this is one of the best buying experiences I've had, More

by WILDER.KENNETH
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Cheney, Anthony Semler

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Sep 30, 2023

Five Star Subaru of Grapevine responded

Congratulations, Kenneth, on the purchase of your new Subaru. Your loyalty to the Sam Pack Auto Group is remarkable and we are all grateful. We value your business and are here to make your ownership experience exceptional. Call us at 817-438-1700. Thank you for your kind remarks, Doug Laymon, Sales Manager

September 22, 2023

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This was the best experience I ever had at an auto dealership in my life More

by ronberman47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Laymon

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Sep 24, 2023

Five Star Subaru of Grapevine responded

Thank you, ronberman47, for endorsing Shane, me, and Five Star Subaru. Customer satisfaction remains at the top of our priority list. Let us know when you have questions about your new car at 817-438-1700. We are here to help you fully enjoy your ride. Best regards, Doug Laymon, Sales Manager

September 21, 2023

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Employee Rating

Best experience ever purchasing a new car. Everyone was knowledgeable and friendly. Will buy all future cars from this dealership. More

by T.LOVE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Azrael Cavazos

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Sep 22, 2023

Five Star Subaru of Grapevine responded

Congratulations, T.LOVE, on your new Subaru. We greatly appreciate your choice of Five Star Subaru and your kind words about your experience. We forward to the opportunity to assist you again in the future. Don't hesitate to reach out to us at 817-438-1700. Thank you, Doug Laymon, Sales Manager

September 17, 2023

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Employee Rating

This was the easiest experience I have ever had buying a car! I will be a return customer. More

by TRAYBELL68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jaylon Johnson, Greg Cryer

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Sep 18, 2023

Five Star Subaru of Grapevine responded

Hello TRAYBELL68, At Five Star Subaru, we strive to make every customer's experience as seamless and enjoyable as possible. Your trust in us is greatly appreciated, and we are thrilled to have had the opportunity to serve you. We value your patronage and look forward to welcoming you back in the future. Reach us at 817-438-1700. Thank you, Doug Laymon, Sales Manager

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