Our experience at M’Lady was a pleasant and great.
Shane Mageland our sales person was friendly, pleasant and a wealth of experience that help us make the decision we did. M’lady is a very open, hon
Shane Mageland our sales person was friendly, pleasant and a wealth of experience that help us make the decision we did. M’lady is a very open, honest and transparent dealership we have ever dealt with. 100% they will get our business from today forward.
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by ssmbarino
Jun 20, 2024 -
M'Lady Nissan responded
Thank you so much for sharing your experience with us, ssmbarino! We're thrilled to hear that Shane Mageland provided you with such a positive and knowledgeable car-buying experience. At M'Lady Nissan, transparency and customer satisfaction are our top priorities, and we're delighted that we've earned your trust and future business. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back!
Best regards,
Kamil Zlahoda
Sales Manager
Jim M'Lady Nissan
Shane and Tom were great!
The process was quick and painless. The entire team was welcoming and kind throughout the process
The process was quick and painless. The entire team was welcoming and kind throughout the process
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by biancabella
Jun 04, 2024 -
M'Lady Nissan responded
Thank you for sharing your feedback, ncabella! We're delighted to hear that Shane and Tom provided you with a quick and painless car buying experience. Our team strives to make the process as smooth as possible, and it's great to know that they were welcoming and kind throughout. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your business!
Best regards,
Kamil Zlahoda
Sales Manager
Jim M'Lady Nissan
My wife and I had our vehicle totalled in a recent car
accident. It was a 2018 Nissan Rogue. We were considering to purchase a Toyota Corolla Cross SUV in Elgin, IL but my wife wanted to make one more tri
accident. It was a 2018 Nissan Rogue. We were considering to purchase a Toyota Corolla Cross SUV in Elgin, IL but my wife wanted to make one more trip back to M'Lady Nissan in Crystal Lake, IL to test drive a 2021 Nissan Rogue SV AWD. We arrived there late on a Friday night with about 1 hour before closing. Our Sales person was Shane Mageland and he allowed us to take the vehicle for a test drive, paying close attention to our specific concerns about the vehicle performance. Shane answered all of our questions and went over many of the features that were different from our 2018 Nissan Rogue. My wife and I were thinking about going home and thinking about it but my wife was so impressed with the vehicle and with how thorough Shane was throughout the entire process, she thought we should go ahead and make an offer on the vehicle. Shane negotiated with his Manager on our behalf and was able to adjust the selling price so we would feel more comfortable with the numbers and payment terms. They ended up staying 1.5 hours past Closing time in order for us to purchase the 2021 Nissan Rogue. Shane did an amazing job for us and we could not recommend him any more highly. He reached out to us afterwards and asked us to feel free to contact him personally if we have any additional questions or if he failed to explain something while we were discussing making the purchase. Shane is a great salesperson and made us feel totally comfortable about purchasing this vehicle from M'Lady Nissan in Crystal Lake, IL. This now makes 2 vehicles purchased at M'Lady Nissan. I imagine there will be more in the future because of people like Shane!
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by phillips_pa
May 23, 2024 -
M'Lady Nissan responded
Phillips_pa, your story is incredibly touching! We're so grateful that you chose to share your experience with us. It's heartening to hear that Shane went above and beyond to ensure your satisfaction and make the car buying process as smooth as possible, especially during such a challenging time. Your loyalty means the world to us, and we're honored to have earned your trust for not just one, but now two vehicle purchases. Shane's dedication to your satisfaction exemplifies the level of service we strive to provide at M'Lady Nissan. Should you ever need anything in the future, please don't hesitate to reach out. Here's to many more great experiences together!
Warm regards,
Kamil Zlahoda
Sales Manager
Jim M'Lady Nissan
Very helpful answered all questions and very
professional. Was a fast and painless process.He was also very friendly.
professional. Was a fast and painless process.He was also very friendly.
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by Dwidge
Apr 22, 2024 -
M'Lady Nissan responded
Thank you for your feedback, Dwidge! We're glad to hear that Shane Mageland provided you with helpful and professional service during your car-buying process. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Kamil Zlahoda
Sales Manager
M'Lady Nissan
We were happy with Shane Mageland who helped us buy our
brand new Rogue. He was very friendly and pleasant. He worked very hard to get the final payment that we were comfortable with. Thank you for your pr
brand new Rogue. He was very friendly and pleasant. He worked very hard to get the final payment that we were comfortable with. Thank you for your professionalism Shane.
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by crissy2750
Apr 18, 2024 -
M'Lady Nissan responded
Dear Crissy2750,
Thank you for sharing your positive experience with us! We're delighted to hear that Shane Mageland provided you with excellent service and helped make your car buying process smooth and comfortable.
Shane is committed to ensuring our customers' satisfaction, and your kind words about his professionalism mean a lot to us. We'll make sure to pass along your appreciation to Shane.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Kamil Zlahoda
Sales Manager
M'Lady Nissan
Shane helped us navigate through the whole process of car
buying, he made it simple for us. I would recommend anyone looking for a car to ask for him, he is the best car salesman ever. I will rate him a five
buying, he made it simple for us. I would recommend anyone looking for a car to ask for him, he is the best car salesman ever. I will rate him a five Star.
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by chitunga35
Apr 18, 2024 -
M'Lady Nissan responded
Dear Chitunga35,
Thank you for taking the time to share your experience with us! We're thrilled to hear that Shane Mageland provided you with exceptional service and made your car buying process smooth and straightforward.
Shane is indeed dedicated to ensuring our customers have a positive experience, and your recommendation means a lot to us. We'll be sure to pass along your kind words to Shane.
If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
Best regards,
Kamil Zlahoda
Sales Manager
M'Lady Nissan
Shane was so patient with me.
He gave me peace of mind about purchasing the car I've wanted for a while now. He is the best. See him
He gave me peace of mind about purchasing the car I've wanted for a while now. He is the best. See him
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by sudden.martha
Apr 15, 2024 -
M'Lady Nissan responded
Dear Martha,
Thank you for sharing your experience with us! We're delighted to hear that Shane provided you with exceptional service and patience during your car purchase.
Customer satisfaction is our priority, and we're glad that Shane was able to give you peace of mind and assist you in purchasing the car you've wanted for a while. If you have any further comments or need assistance in the future, please don't hesitate to reach out.
We appreciate your feedback and look forward to serving you again.
Best regards,
Kamil Zlahoda
Sales Manager
M'Lady Nissan
We appreciate Shane's help getting us into a new car.
He worked out the issues and helped us get it done.
He worked out the issues and helped us get it done.
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by jerrystewart
Apr 15, 2024 -
M'Lady Nissan responded
Dear Jerry Stewart,
Thank you for sharing your experience with us! We're thrilled to hear that Shane was able to assist you in getting into a new car and work out any issues along the way.
Customer satisfaction is our priority, and we're glad that Shane provided you with helpful service to ensure everything was sorted out smoothly. If you have any further comments or need assistance in the future, please don't hesitate to reach out.
We appreciate your feedback and look forward to serving you again.
Best regards,
Kamil Zlahoda
Sales Manager
M'Lady Nissan
We had a great experience with our purchase.
Shane mageland was extremely helpful and knowledgeable. 10/10
Shane mageland was extremely helpful and knowledgeable. 10/10
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by JimG17
Apr 08, 2024 -
M'Lady Nissan responded
Dear JimG17,
Thank you for sharing your positive experience with us! We're delighted to hear that you had a great purchasing experience and that Shane Mageland provided you with helpful and knowledgeable assistance.
Customer satisfaction is our top priority, and we're thrilled that Shane could make your car-buying experience memorable. We truly appreciate your feedback and recommendation.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We value your business and look forward to serving you again.
Best regards,
Kamil Zlahoda
Sales Manager
M'Lady Nissan
I am very unhappy because I told the worker i was ganna
buy the car but when i came to bye it they sold it and i am very very mad do not trust them.
buy the car but when i came to bye it they sold it and i am very very mad do not trust them.
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by Izel
Apr 01, 2024 -
M'Lady Nissan responded
Dear Izel,
We sincerely apologize for the frustration and inconvenience you experienced during your recent visit to M’Lady Nissan. It's certainly not the level of service we aim to provide to our valued customers.
Your feedback is concerning, and we understand the disappointment caused by the miscommunication regarding the availability of the car you intended to purchase. Please know that this is not reflective of our standard practices, and we deeply regret any inconvenience this may have caused you.
To rectify this situation, we're pleased to inform you that we have an identical new car available, the one you inquired about. Our dealer principal has ensured that this car is reserved for you, and we would like to offer it to you as a solution.
We hope this resolves the issue to your satisfaction and demonstrates our commitment to providing excellent service. Your satisfaction is our priority, and we're dedicated to ensuring you have a positive experience with us.
Best regards,
Kamil Zlahoda
Sales Manager
M’Lady Nissan
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