Shane Nicely | Page 24

Absolutely the best customer service I have ever had at a dealership. The gentleman who helped me was amazing from the beginning. Opened up right away and checked me in right away for a service recall. They dealership. The gentleman who helped me was amazing from the beginning. Opened up right away and checked me in right away for a service recall. They were very fast and the customer service was top notch. I can not say enough great things about the gentleman that helped me! More

by EMS080506 Verified Customer Verified Customer

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Very accommodating to my short notice request to get my routine maintenance done and to take care of a minor recall issue routine maintenance done and to take care of a minor recall issue More

by anderson.jim38special Verified Customer Verified Customer

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Warm welcome and genuinely interested in my concerns. My service writer took the time to explain the problem in terms I understood. My service writer took the time to explain the problem in terms I understood. More

by gpguillie Verified Customer Verified Customer

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I would normally rate higher as in the past. However, I had my Tahoe in for service and specifically requested the tailgate cylinder be replaced. This was my second service request for the same. However, I had my Tahoe in for service and specifically requested the tailgate cylinder be replaced. This was my second service request for the same. I waited for my car to be serviced for oil and filter change as well as the 30K check. When I went to pay for service, I was told again nothing was wrong with my lift gate cylinder by Wayne, we argued a bit about this, and Wayne went to get the manager. I was able to show Wayne snd the manager what was wrong with the lift gate cylinder, and the service manager said he would replace it on “Customer Satisfaction”, I mentioned I had the bumper to bumper extended warranty, and the manager said that I did not. That I only had the extended warranty on drive train. I said, “No. I paid for the comprehensive coverage.” The manager said to just replace it. Wayne told me to come back the next morning by 7:30, and he would get me in and out in a hurry, I was first in line at 7:15 the next morning. I did not get put of Starling until 10:15. My lift gate cylinder was covered under my extended warranty, so the work was done under warranty. More

by engrmasonite69 Verified Customer Verified Customer

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Very polite and they take good care of their customers. They are sufficient in answering questions They are sufficient in answering questions More

by cecil.pauley51 Verified Customer Verified Customer

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Actually the service got me in quickly and got me out quickly. Very happy with the entire experience. quickly. Very happy with the entire experience. More

by NOEMAIL20 Verified Customer Verified Customer

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Great service and fast. They got me in and out and just over an hour, which was very important to me. They got me in and out and just over an hour, which was very important to me. More

by CLEVEHENDERSON79 Verified Customer Verified Customer

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I was there for the maintenance advantage plan. I got my oil changed and tire rotation. I'm disappointed that the air pressure in my tires was not addressed. I'm not sure if any other services were I got my oil changed and tire rotation. I'm disappointed that the air pressure in my tires was not addressed. I'm not sure if any other services were performed according to the maintenance advantage plan. As for my time at the dealership; the service performed was quick, the waiting room accommodations was pleasant and all the employees I had interactions with were very friendly. More

by Bob Sanders Verified Customer Verified Customer

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Super nice and very easy to work with! They got my truck done in no time! They got my truck done in no time! More

by jarrett.sarro Verified Customer Verified Customer

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Second service I’ve had with Starling and both have been easy and folks have been friendly easy and folks have been friendly More

by jpkerins4 Verified Customer Verified Customer

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