Michael Lamar

I purchased all my vehicles from Starling. I was very happy until recent events. I went in on Oct. 27th, 2025 to get a routine tire rotation and oil change. Two days later, my tire control arm I was very happy until recent events. I went in on Oct. 27th, 2025 to get a routine tire rotation and oil change. Two days later, my tire control arm failed causing damage to the axle and other components. Luckily I was covered under my warranties. The team was very quick getting me towed and in a loaner. Four days later, I was notified my truck was ready so I went that morning and switched out my vehicle and take my truck to work. When I went to leave work the same day, my tire was flat. They sent a crew to come change my tire out but unfortunately the spare was not the right tire (I purchased this vehicle at 8k miles from starling in 2022). it was disappointing that I am having to go through this but know and feel Starling should own that they damaged my vehicle initially during the routine tire rotation. This damage was mostly likely caused by the lift but I cannot prove it. I plan to continue to use Starling but hope someone from upper management contacts me and hears the full story. More

by wbbailey6987 Verified Customer Verified Customer

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Excellent customer services! ! Great people! Honest, respectful and courteous!! Always a pleasure to work with!! ! Great people! Honest, respectful and courteous!! Always a pleasure to work with!! More

by havfaithn76 Verified Customer Verified Customer

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Thank you so much for taking me in on such short notice . . It meant a lot to me. . It meant a lot to me. More

by goughkb Verified Customer Verified Customer

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Wonderful management, wonderful sales staff, wonderful service department! I have bought from Starling once and will upgrade and return again. service department! I have bought from Starling once and will upgrade and return again. More

by sheri.vanhorn0327 Verified Customer Verified Customer

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Shane Nicely is one of the best service associates I have ever dealt with. He is very attentive. Always makes informed suggestions, that are in my and my vehicles best interest ever dealt with. He is very attentive. Always makes informed suggestions, that are in my and my vehicles best interest More

by dtrooke Verified Customer Verified Customer

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Manager is completely rude. I had to change a part that was changed twice already, and was car was looked at 2 months ago for any problem with a specific request to avoid the pr I had to change a part that was changed twice already, and was car was looked at 2 months ago for any problem with a specific request to avoid the problem with the car that was reoccurring, and another Chevy dealership admitted that the part would have to be faulty due to it being replaced just over 2 years ago. Manager was completely rude and out of line with stating that the part was old and stated that it was 6 years old, when the car is a 2020 and the part was replaced in 2023 when he was given the paper work before hand. A mange that has the audacity to say something like, and be completely wrong that should not have the job. Only the sales individual was nice about the car. We should have logistically not had to pay for anything as it was all oversight and Chevy faulty equipment. All they can tell me is that we are all human, which to me is an inappropriate. If it your mistake then I should be refunded for the service or part that has failed. I have been going to Chevy dealerships for years and this one is the worst. More

by Toddjwa2001 Verified Customer Verified Customer

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TOP TIER! THE BEST DEALERSHIP IN TOWN! GREAT CUSTOMER SERVICE. 3 VEHICLES IN ONE DAY. THE BEST DEALERSHIP IN TOWN! GREAT CUSTOMER SERVICE. 3 VEHICLES IN ONE DAY. More

by shebaveasey Verified Customer Verified Customer

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Top notch service from bottom to top with GM Joe Sarro. The service department was very forthcoming with info also. The service department was very forthcoming with info also. More

by John Verified Customer Verified Customer

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On vacation. Dead Battery. Quick replacement. Drove 750 miles home. Runs fine. That is all she wrote. Dead Battery. Quick replacement. Drove 750 miles home. Runs fine. That is all she wrote. More

by Maxine Verified Customer Verified Customer

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Great staff and willing to help you with your questions very helpful to work with you on any issues very helpful to work with you on any issues More

by macmcadennis531 Verified Customer Verified Customer

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