Shane Nicely | Page 30

Disappointed all the way around. I purchased a pre-owned vehicle under factory warranty and was not disclosed that it was not “certified” and would have to pay for it to be cert I purchased a pre-owned vehicle under factory warranty and was not disclosed that it was not “certified” and would have to pay for it to be certified until after a deal was reached. Finance offered me and 8% rate and then they were able to come up with a 6% rate magically after I told them my bank had prequalified me for 6% About 3 months after the purchase, I was told I had to bring it in for a software update just before the warranty ended, and started having computer issues the following week after getting it. The next available and convenient service appointment was 2 weeks later but since it was now after the factory warranty period, it was no longer covered. The service advisor was unfriendly and walked by at least a dozen times without making eye contact or saying a word while I waited patiently for 4 hours. I was also making a 2nd attempt to receive the complimentary oil change in this 4 hour visit to find out it hadn’t even started when I was told the software repairs weren’t covered, and I wasn’t about to wait any longer. Will not return here. More

by TODDFARRIOR Verified Customer Verified Customer

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Very professional and helpful dealership! They work me in and get me out. Wayne Goss is very helpful and goes out of his way! They work me in and get me out. Wayne Goss is very helpful and goes out of his way! More

by alparnell1950 Verified Customer Verified Customer

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Was provided with great customer service from their service and sales departments and had friendly staff. Very helpful to us! service and sales departments and had friendly staff. Very helpful to us! More

by KIRA.BATURA Verified Customer Verified Customer

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Staff was polite, but was disappointed with the service. Came in for 2 items, but only 1 service request was fulfilled Came in for 2 items, but only 1 service request was fulfilled More

by JEFF59DU Verified Customer Verified Customer

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The staff was very helpful and willing to look at some issues I was having with my mirror. issues I was having with my mirror. More

by cam.w12 Verified Customer Verified Customer

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Prompt service and attentive team. I would recommend this dealership to anyone with car repair needs. I would recommend this dealership to anyone with car repair needs. More

by JDMIXSON Verified Customer Verified Customer

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Starling reached out to us to schedule our included 7500 mile maintenance, took the car back on time and had us back on the road in an hour. No aggressive upselling by the service department. They simply di mile maintenance, took the car back on time and had us back on the road in an hour. No aggressive upselling by the service department. They simply did the work we scheduled quickly and efficiently. More

by MIKEPARKHILL777 Verified Customer Verified Customer

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Dealership and especially the Service Manager provided excellent care and service on several issues that were corrected quickly with our Traverse. We do share this information and recommend the dealershi excellent care and service on several issues that were corrected quickly with our Traverse. We do share this information and recommend the dealership. More

by gray_3069 Verified Customer Verified Customer

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The best! Always helpful, got the work done ahead of schedule and did the recall work as well. Thanks Always helpful, got the work done ahead of schedule and did the recall work as well. Thanks More

by cshellnutt Verified Customer Verified Customer

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Great service at Starling. The staff was helpful and transparent, making the car-buying process smooth and stress-free. We had such a good experience we brought our other car i The staff was helpful and transparent, making the car-buying process smooth and stress-free. We had such a good experience we brought our other car in to be serviced. A+. Every person we dealt with went above and beyond. Old school service! Highly recommend! More

by jb30 Verified Customer Verified Customer

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