Shane Norsworthy | Page 6

Poor customer service from manager Pissed consumer report on Ford dealership I'm an intelligent, 20-year Air Force veteran with 100% disability. I mention that as a character refere Pissed consumer report on Ford dealership I'm an intelligent, 20-year Air Force veteran with 100% disability. I mention that as a character reference. I purchased a vehicle on the evening of 11/17/15. Within 12 hours (the morning of 11/18/15) of purchasing a 2000 Mercury Grand Marqui from Parks Ford of Wesley Chapel, (David Bonsey was the salesman and one of the managers or financial wizards had to put their approval on purchase), I had buyers remorse and attempted to explain the facts and "whys" I didn't want the car. AFTER purchase I looked up Kelly blue book value and found it to be half of "THE GREAT DEAL" they were giving me. I paid $7,000 for a car listed in Kelly Blue Book with a value of $2051.00-$2901.00. I'm not driving the car so I've not put miles on it. They won't return my call, always with other customers. Made mistake of paying cash so I can't stop payment of check. Today is 11/12/15 and I still haven't heard from either customer service, sales, or manager. I have a feeling they are simply waiting out 72 hours so I will NEVER get my money back. More

Print

Memorable I have to be honest I thought it was a gimmick. But to my surprise it wasn't. DION FORBES (my salesperson) & CHRIS FERRIS (finance person) were wonder I have to be honest I thought it was a gimmick. But to my surprise it wasn't. DION FORBES (my salesperson) & CHRIS FERRIS (finance person) were wonderful. They made the buying experience stress free. I can't say enough about my experience. Still today I'm smiling because they went above and beyond my expectations. I absolutely love my new truck. I will recommend Parks of Wesley Chapel to everyone wanting to get a new or used vehicle. More

Print

Made the right choice! The staff at Parks Ford are amazing! Everyone from the sales people Brett Rumford and Dion Forbes, management Duber and Shane, and Chris in finance we The staff at Parks Ford are amazing! Everyone from the sales people Brett Rumford and Dion Forbes, management Duber and Shane, and Chris in finance were welcoming and professional. I would recommend them to anyone looking for a comfortable, no pressure experience. These guys are great! More

Print

Great sales experience Dorian, Duber, Shane and Carlos was awesome, they worked hard on our deal and got us a cheaper car payment.. These dealership is awesome!! Thanks guys Dorian, Duber, Shane and Carlos was awesome, they worked hard on our deal and got us a cheaper car payment.. These dealership is awesome!! Thanks guys.. More

Print

Great experience I bought my truck here in November 2013 and the buying experience was excellent! I have only gone back here for service on my truck. It is not only co I bought my truck here in November 2013 and the buying experience was excellent! I have only gone back here for service on my truck. It is not only convenient to me but my service adviser Will is the best I have ever dealt with. Everybody there has been friendly and courteous on each visit. My brother just bought his Mustang from them a couple of months ago and I will continue buying my trucks from them in the future. More

Print

Good Experience Wonderful Experience Robert was great as always. This is our third vehicle we have purchased here. Will always come back, they are very personable a Wonderful Experience Robert was great as always. This is our third vehicle we have purchased here. Will always come back, they are very personable and care about the customer. More

Print

Dealership came through in Customer Svc! Friendly yes, good deals no. Beware of the pre-contract and the lack of providing buyers orders. Test drove Sport Edge 1/5/15. Wanted to deliver vehic Friendly yes, good deals no. Beware of the pre-contract and the lack of providing buyers orders. Test drove Sport Edge 1/5/15. Wanted to deliver vehicle that evening,refused a pre-contract. Next day changed price on vehicle on website.Twisted the convo next day during negotiations. Bad business,dont buy from this dealer! Update-Shane and Will went through hoops and made this experience right. I purchased the vehicle and walked away witha a better experience! More

Print

Good to go Bought a 2015 SuperDuty. Robert was professional and friendly. My deal was fair and timely. Deal maker never introduced himself during the deal and I Bought a 2015 SuperDuty. Robert was professional and friendly. My deal was fair and timely. Deal maker never introduced himself during the deal and I felt like it was old school car dealer style lacking transparency. After the deal we had a sticky situation but after pushing some Shane stepped up to make it right. More

Print

Fantastic! I'll do it all again someday My experience with manager Shane, and salesman Keith Gooch was nothing short of amazing. I was in an uncomfortable post-divorce situation, and Shane' My experience with manager Shane, and salesman Keith Gooch was nothing short of amazing. I was in an uncomfortable post-divorce situation, and Shane's kindness to rework a deal for me, fairly and with ease, coupled with Keith's compassion and patience was above and beyond ANY other dealership. Keith showed me buttons I never even knew I had! I will always be appreciative and grateful. Highly recommended to all my family & friends. Thanks again... I LOVE my new Escape.. More

Print

Great experience at Parks Ford We bought a new Ford Focus from Parks Ford two weeks ago for our daughter and couldn't be happier with the vehicle. We went to many dealerships in th We bought a new Ford Focus from Parks Ford two weeks ago for our daughter and couldn't be happier with the vehicle. We went to many dealerships in the area (from New Port Richey to Brandon and everywhere in between), including other Ford dealerships, looking at specific makes and models. We came back to Parks Ford because of the professionalism and vehicle knowledge exhibited by Sales Consultant Robert Vido. The experience at Parks Ford was very different from the other dealerships. On our first visit to the dealership, we told Mr. Vido the vehicle in which we were interested and he brought a vehicle from the lot that met the general criteria we described to him. Mr. Vido did an excellent job showing and demonstrating to us all the features of the vehicle. No other salesman at any other dealership came close to Mr. Vido when it came to his straightforward and professional manner. He didn't act "folksy" or yammer on, he just sold the car on the car's merits. He answered all of the questions we threw at him because he knew the product he was selling. At the end of the day, that is all the customer wants. Tell us about your product and let us decide what is best for us. We were torn between a Toyota and the Ford, but at the end, we knew the Ford best fit our needs. We had decided on a specific color, trim and options on the Focus we wanted to purchase that was not common and, therefore, Parks Fords set out to find it. They did a great job finding exactly what we needed from another dealership and got the car to us in time to give it to our daughter as a gift on a special day. The financing department did not make us crazy and we were happy with the price we paid for the vehicle. All involved treated us in a courteous and professional manner, which was very appreciated since we were exhausted at the end of our search. I would recommend this dealership without hesitation. More

Print