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Shane Stegeman
110 Reviews
110 Reviews of Shane Stegeman
November 06, 2019
Really felt like customer service! My 5000-mile checkup on the new passport. Very competent and took time to answer all my questions. I would definitely come back. Looking forward to My 5000-mile checkup on the new passport. Very competent and took time to answer all my questions. I would definitely come back. Looking forward to a long term relationship with the Rapid Honda Dealer,. More
by susan.selinsky
Verified Customer
November 06, 2019
Great Customer Service Received on 11/01/19 I am so impressed with the wonderful staffs that attended to me when I came in for the first time to buy my new car at Rapids Honda Dealer in Coon Rap I am so impressed with the wonderful staffs that attended to me when I came in for the first time to buy my new car at Rapids Honda Dealer in Coon Rapids, MN. I did received great customer service right from when I called to when my new car keys were handed to me. Big Hearty Thank You to all staffs that attended to my need. Greatly Appreciated! More
by dojajinadu
Other Employees Tagged: Austin Chandara, Steve Olson, Mark Stevens, Brandon Thao, Amy Tovar, John Yangwel, Bee in Parts
November 05, 2019
great service service was great and done in a timely fashion very friendly car was repaired quick SHANE was a great advisor would tell my friends about there trea service was great and done in a timely fashion very friendly car was repaired quick SHANE was a great advisor would tell my friends about there treatment More
by hondabobb
October 31, 2019
Hands down best dealership in town! I would like to give a shoutout to John Yangwel, Shane Stegeman and the service team at Rapid Honda! I’m very satisfied with the quick and awesome se I would like to give a shoutout to John Yangwel, Shane Stegeman and the service team at Rapid Honda! I’m very satisfied with the quick and awesome service. Hands down Rapid Honda is best dealership in town with professional and friendly staff! Highly recommended! More
by MayKou
Other Employees Tagged: John Yangwel
October 30, 2019
Shane explained everything well, and made it an easy service I had a screw in my tire and had pre authorized my extended warranty claim. Shane called the company and got everything squared away for me without is I had a screw in my tire and had pre authorized my extended warranty claim. Shane called the company and got everything squared away for me without issue. Explained everything well and had the vehicle turned around quick enough for me. I will take my car back to Rapids Honda for future maintenance. More
by bglaszcz
October 29, 2019
Experience Dependent on Employee The first time I went to Rapids Honda for service it was great. Austin went over and above to create a good experience and was extremely courteous and The first time I went to Rapids Honda for service it was great. Austin went over and above to create a good experience and was extremely courteous and maintained great communication. The second time I went to them for service left much to be desired. I called ahead on Friday, September 20 to see if they had the part I needed. I got transferred around a bit, first talking with service, then being transferred to parts to see if they had the part in stock, and then being transferred back to service to schedule my appointment. The second time I spoke with service, I spoke with Chad. I informed him that the part needed to be ordered but they told me it could be here by the following day (Saturday). That day didn't work for me so I scheduled my appointment for the following Monday. He told me I would be all set and that the work would only take 15-20 minutes to have a license plate bracket put on my vehicle. However, I didn't have a lot of confidence after the conversation that he was going to get things set up and ordered. After talking with Chad, I called back to Rapids Honda to talk with the parts department, let them know I had just scheduled an appt with Chad for 1:00 on Monday, Sept 23 and that the part needed to be ordered. I don't remember the name of the person I spoke with, but the man said he would go talk with him to make sure it got ordered. I showed up for my appointment at 1:00 on Monday, checked in with Shawn, and then proceeded to wait for 40 minutes only to be told the part was never ordered. I understand mistakes happen. However, when Shawn got a hold of Chad, Chad told him that he never ordered the part because I was going to get back to him on other work I wanted to have done on my car. When I had called I never mentioned anything else I wanted done on my car. I have worked in customer service for 8 years and understand that when you're working with a lot of people it's easy to get customers mixed up. Even so, when I was told that I would be good to go for Monday at 1, that means no action was taken to ensure the part was in for that appointment even though I spoke to two people about it and rather than taking ownership of it, I was blamed for it. I took extra proactive effort on the front end to call a second time, waited around for 40 minutes and then got told it was because I didn't call back. I'm normally easygoing when mistakes happen, but I was so upset that I called other places I've worked with to price out getting the work done elsewhere. I was very unimpressed with my experience and how a mistake was handled. I did come back the next day because every other place was going to be significantly more expensive since it was a Honda-specific part. I worked with Shane who was so on top of things, got me in a out quickly, was friendly... all I could think was "why couldn't I have worked with him the first time around?!" He was GREAT! More
by CP
Other Employees Tagged: Chad Zastrow, Shawn Richter , Moua Xiong
October 22, 2019
Friendly and quick Overal buying experience with my car was good and was not pressured into getting my new car and got a decent deal. Don’t really remember my salesmen b Overal buying experience with my car was good and was not pressured into getting my new car and got a decent deal. Don’t really remember my salesmen but he was a cool guy and who seemed to be his boss was great as well. Recently went in to get something installed on the car. Got there before they opened and was greeted nicely once I pulled in. The guy who helped me, Shane (?) made sure I was worked on right away as I needed to be some where soon. Happy with the work the guys in the back did as well. More
by thelukester02
Other Employees Tagged: Nick Mcdonald
October 19, 2019
Treated Like An Honored Guest Not only did they listen closely to what I was concerned about with my Honda Civic, they made sure I was informed and comfortable while I waited. The Not only did they listen closely to what I was concerned about with my Honda Civic, they made sure I was informed and comfortable while I waited. The cost was reasonable and the car work, well managed. They made a lifelong customer out of me upon this first visit. Well done, Rapids Honda. Unexpectedly fantastic service! More
by donna.t9785
Other Employees Tagged: There were at least a half dozen of their team that checked in with me to make sure I was comfortable and informed about my vehicle.
October 17, 2019
Recall fix Everyone there was super friendly and helpful! They did a super quick job and had my truck back to me in no time! Will definitely be back for other wo Everyone there was super friendly and helpful! They did a super quick job and had my truck back to me in no time! Will definitely be back for other work! More
by kaylea.rosales
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