Shane Stegeman | Page 9

Great Experiance! Great Experience! I'm Giving it a 5 Star Rating because both the customer service and service it self is always TOP NOTCH whenever I go up there. I Great Experience! I'm Giving it a 5 Star Rating because both the customer service and service it self is always TOP NOTCH whenever I go up there. I have recommended Rapids Honda to friends! More

by tbonerex2000 Verified Customer Verified Customer

Report | Print

Fix my vehicle when others couldn't Chad and Shane kept me inform on what was happening with my vehicle every time I brought it in. I brought my vehicle and to Luther Honda St cloud wher Chad and Shane kept me inform on what was happening with my vehicle every time I brought it in. I brought my vehicle and to Luther Honda St cloud where I bought my vehicle, to have the heating and air fixed the USB port fixed, they did noting at Luther to fix it. Brought into Rapids Honda they were both fixed. Still trying to find out what's wrong with my brake light and brake stopping suddenly and radio screen going black and not working. They southern or errors on system so they are not sure what's wrong. I'm just happy that in the last year-and-a-half I have had this car I've never had heat before had to plug in a space heater. Happy they could fix it, along with having the USB port not cutting in and out on me. That was happening since I got the vehicle. Thank you Rapids Honda More

by jkevittdale Verified Customer Verified Customer

Report | Print

Great service Very good service experience with Shane. He clearly communicated and offered solutions. Very helpful. I had my Honda CR-V serviced for a warranty Very good service experience with Shane. He clearly communicated and offered solutions. Very helpful. I had my Honda CR-V serviced for a warranty repair. More

by beckyque2002 Verified Customer Verified Customer

Report | Print

Appropriate car service Shane reviewed my car care history, I am new to this dealership, advised appropriate needed care . He was pleasant and I was pleased with his ad is Shane reviewed my car care history, I am new to this dealership, advised appropriate needed care . He was pleasant and I was pleased with his ad is and the work done. More

by pmrodman Verified Customer Verified Customer

Report | Print

Awesome service Stopped in for service, they got me in the same day. They were very professional and were great to deal with ! I would highly recommend Stopped in for service, they got me in the same day. They were very professional and were great to deal with ! I would highly recommend More

by normanjeremy Verified Customer Verified Customer

Report | Print

Definitely 5 Star Service! Both of my experiences at Rapids Honda were definitely 5 Star! November 15th is the second time Service Writer, Shane Stegeman, went above and beyond Both of my experiences at Rapids Honda were definitely 5 Star! November 15th is the second time Service Writer, Shane Stegeman, went above and beyond for me. Let me explain further. In June of 2019 I brought my car, 2018 Honda Civic, to Brookdale Honda for an oil change & tire rotation and there was a error in the mileage noted on my invoice. I called Brookdale Honda and they said they would correct the problem. That never happened. When I brought the car in for service on November 1st to Rapids Honda, I pointed out the error to Shane and showed him my previous invoices. He immediately corrected the error in the system. After my service was completed that same day I mentioned to Shane that I was having problems syncing my cell with with Blue Tooth etc. I further explained the problem and told him I was "frustrated". Shane took a few minutes and simply showed me the error of my ways! Again on November 15th I brought my car into Rapids Honda. I was distraught. I had backed out of the garage and broke off the passenger side mirror! Initially he told me that he would order the part and have it in a day or two and I could come back. Shane and another employee overhearing the conversation checked further and discovered that the part was in stock and it could be replaced the same day! Life doesn't get better! I am so very grateful to Shane for being so willing to always go above and beyond! More

by SSROGA Verified Customer Verified Customer

Report | Print

Great experience I had a great experience at Rapids Honda. The service tech I worked with was friendly, knowledgeable, and explained everything very well. I will defin I had a great experience at Rapids Honda. The service tech I worked with was friendly, knowledgeable, and explained everything very well. I will definitely be returning in the future. More

by Kevin H Verified Customer Verified Customer

Report | Print

Great service great people. Very nicely done Honda!! Thanks for the coffee and popcorn too. Shane was excellent. Came in for recalls and it took less than 1 hour was expecting Very nicely done Honda!! Thanks for the coffee and popcorn too. Shane was excellent. Came in for recalls and it took less than 1 hour was expecting 2. Thank you More

by bakarol Verified Customer Verified Customer

Report | Print

amazing ! Jorge Espinosa and all the Rapids Honda team made things go by fast and easy. I knew what I wanted and he helped me find it! I was very scared because Jorge Espinosa and all the Rapids Honda team made things go by fast and easy. I knew what I wanted and he helped me find it! I was very scared because it was my first time financing a vehicle, but everyone talked me through the process and were very patient with me. I brought my car in for service and let me just say everyone was so friendly and they took the time to really listen and help me. Thank you guys very much ! More

by mayrarodriguez2000 Verified Customer Verified Customer

Report | Print

Product Update and Oil Change Just worked with Shane at Rapids Honda. He did a great job and everything worked out nicely. Nice new dealership. Glad to have them nearby! Just worked with Shane at Rapids Honda. He did a great job and everything worked out nicely. Nice new dealership. Glad to have them nearby! More

by Matt Verified Customer Verified Customer

Report | Print