Shanise Craft

Ayonia, Shanise & Devron are amazing! My fiancé and I came in with little to no expectations on finding a vehicle due to credit issues. Wasn’t even going to come in but had heard about th My fiancé and I came in with little to no expectations on finding a vehicle due to credit issues. Wasn’t even going to come in but had heard about the great service and decided to give it a try. When I arrived and they told me what I was up against, I offered to cancel and/or come another day in the future when I could build up my credit and get what I truly wanted. Well let me tell you, not only was I able to get full approved for a vehicle, but it was a brand new 2023! I was hoping for something used and they worked their magic and I received the gift of a lifetime. I strongly recommend not just Bannister Ford, but the MARLOW HEIGHTS location. I’ve never received better service at any car dealership. Thank you guys so much ! More

Helpful 3

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The very best employees because I brought my 1st car at Sturat Ford in Lanham MD and that why am back with Ford best customer service Sturat Ford in Lanham MD and that why am back with Ford best customer service More

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Outstanding Performance, Great conversations, well mannered, excellent service and I love the music that was rotati g mannered, excellent service and I love the music that was rotati g More

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Anthony Kelly was an excellence salesperson and it was no pressure I acted left out with a vehicle. pressure I acted left out with a vehicle. More

by Juanita.lawrence Verified Customer Verified Customer

Helpful 4

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Are you in the market for a new dream car? Look no further than Banister Ford. Their expert team went above and beyond to help me order the car of my dreams. From the moment I stepped onto Look no further than Banister Ford. Their expert team went above and beyond to help me order the car of my dreams. From the moment I stepped onto the lot, I was greeted with friendly faces and an enthusiastic team eager to assist me. They patiently listened to my needs and wants, offering their professional advice and expertise throughout the entire process. When it came to ordering my car, Shanise worked diligently to ensure that every detail was exactly as I desired. Her attention to detail and commitment to customer satisfaction was truly impressive. I cannot wait to take ownership of my new Mach-E. Overall, my experience with Banister Ford was nothing short of exceptional. Their knowledgeable team and outstanding customer service have won me over as a customer for life. If you're looking for your dream car, look no further than Banister. You won't be disappointed! More

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Stopped pass the dealership and found the perfect Bronco. Shanise was welcoming and able to make the deal work. Their staff has followed up to ensure I am familiar with the vehicle and offered help if needed Shanise was welcoming and able to make the deal work. Their staff has followed up to ensure I am familiar with the vehicle and offered help if needed. More

Helpful 3

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Excellent customer service. I was able to purchase the vehicle I wanted without any hassle. They were also able to accommodate my not so perfect credit. I would definitely recom I was able to purchase the vehicle I wanted without any hassle. They were also able to accommodate my not so perfect credit. I would definitely recommend Banister Ford to all of my friends and family. More

Helpful 3

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I could not recommend this dealership to anyone. In general, the staff were poorly trained in their jobs - or worse, maybe they are intentionally this bad. I pre-ordered a vehicle and paid a deposit In general, the staff were poorly trained in their jobs - or worse, maybe they are intentionally this bad. I pre-ordered a vehicle and paid a deposit. The staff somehow "lost" my order and either never placed the order or didn't attach my name to the order. After 20 months they finally offered me a similar vehicle to the one I ordered. Upon delivery they then tried to add $2800 to the price. It took 5 hours of back and forth, but they ultimately did give me $2500 towards the difference. Again, I would not recommend this dealership to anyone. More

by Username Verified Customer Verified Customer

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The staff here is amazing! Joesph helped me get the exact car I wanted. Ms Shanise also was very helpful and resourceful. Overall staff was very respectful and professional thr Joesph helped me get the exact car I wanted. Ms Shanise also was very helpful and resourceful. Overall staff was very respectful and professional throughout the whole process. 10 Stars!!!! More

Helpful 2

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This dealership is very fishy. Wouldn’t recommend buying a car from here at all. Even emailing management you can’t even get a response. Trifling. Go to another dealership. Wouldn’t recommend buying a car from here at all. Even emailing management you can’t even get a response. Trifling. Go to another dealership. More

by aplummer Verified Customer Verified Customer

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