Shanna Elder
Shanna Elder at Subaru of Columbia

Shanna Elder

Service Advisor

Subaru of Columbia

1200 Interstate 70 Dr SW
Columbia, MO 65203

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4.8
268 Reviews
4.8

268 Reviews

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268 Reviews of Shanna Elder

October 18, 2025

Dealership Rating
Employee Rating

Friendly competent staff, comfortable waiting area, willing and able to respond to questions. Reasonable rates, some service specials from time to time. More

by CASTEFFAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

Oct 18, 2025

Subaru of Columbia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 16, 2025

Dealership Rating
Employee Rating

Very supportive and attentive. Always work with my issues and schedule and make sure I can get where I am supposed to be. Buy from dealer partly because of River & service depart More

by AMYBANGS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2025

Subaru of Columbia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 14, 2025

Dealership Rating
Employee Rating

Nice customer service. Able to accommodate me in a timely manner. Please don't force people to write a certain number of words More

by COATESJ
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

Oct 14, 2025

Subaru of Columbia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 11, 2025

Dealership Rating
Employee Rating

Every one is always friendly and a pleasure to deal with, we come from 2 hours away More

by TMLBAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

Oct 11, 2025

Subaru of Columbia responded

Thanks for sharing your thoughts about your experience with Subaru of Columbia. We appreciate your business and hope to see you again soon!

October 11, 2025

Dealership Rating
Employee Rating

I am always pleased with the treatment I get at Columbia Subaru. River was very helpful when it came to choosing tires and I didn’t feel that I was being pressured to buy a higher priced tires. More

by ADISTLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

Oct 11, 2025

Subaru of Columbia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 10, 2025

Dealership Rating
Employee Rating

Appreciate honest friendly service also rides to VA. ! Love my Outback touring!Keep up with great personal! More

by JAILKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2025

Subaru of Columbia responded

Thanks for sharing about your experience with Subaru of Columbia. We appreciate your business and hope to see you again soon!

October 09, 2025

Dealership Rating
Employee Rating

This is my second Subaru purchased from Columbia Subaru! I had my 2020 Crosstrek in for service recently ! The changed the filter and oil, checked and rotated tires and replaced the cabin filter in an hour! More

by LTTLESONG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2025

Subaru of Columbia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Subaru of Columbia.

October 03, 2025

Dealership Rating
Employee Rating

Bringing my newer car in ihas been a pleasure. I am treated with respect and problems and solutions are explained to me. I have total faith in this entire group of employees at Subaru of Columbia. More

by Lhine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

Subaru of Columbia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 02, 2025

Dealership Rating
Employee Rating

Service manager does not know the software associated with the Forester Touring package. Tried to tell me that the auto engine shutoff was Saftey related. More

by leeflohra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 03, 2025

Subaru of Columbia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. General Sales Manager - Trey Warren hwarren@subaruofcolumbia.com

October 01, 2025

Dealership Rating
Employee Rating

Columbia subaru always takes good care of my ascent. Any issue they listen and find a solution. More

by ricev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

Oct 01, 2025

Subaru of Columbia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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