Shanna Elder
Shanna Elder at Subaru of Columbia

Shanna Elder

Service Advisor

Subaru of Columbia

1200 Interstate 70 Dr SW
Columbia, MO 65203

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4.8
224 Reviews
4.8

224 Reviews

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224 Reviews of Shanna Elder

June 19, 2025

Dealership Rating
Employee Rating

Always trust the work that Univeristy suburu recommends. They are the only dealer repair shop that doesn’t try to run up costs with who I have done business. Feel like all of their techs try to explain issu More

by MIKE@GA2.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins

June 19, 2025

Dealership Rating
Employee Rating

As far as I'm concerned, everyone in the service dept gets 5 stars. I've never even had an average experience there. It's always been really good. I have some question marks about River, but no one's More

by ROASTMASTER.LEE5D
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

June 18, 2025

Dealership Rating
Employee Rating

This is the third car we have bought from them. Highly recommend them!! The service department is great too. More

by JEFFWARRINGTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 16, 2025

Dealership Rating
Employee Rating

The visit went well. The service was outstanding and the service advisor was extremely helpful. They were understanding and very patient with me. they explained everythin More

by BJMITCHEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

June 14, 2025

Dealership Rating
Employee Rating

Fast and friendly service took care of my schedule and prompt with my appointment time. More

by DENZERCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

June 13, 2025

Dealership Rating
Employee Rating

Great service, pleasant employees, I needed my car by a certain time and they made it happen. Very happy with the repair. More

by LEVERING55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers , Don (?) who drove me home and picked me up

June 13, 2025

Dealership Rating
Employee Rating

The staff are fabulous and the service was excellent. They found the issue quickly and were very communicative More

by MELISSAFLAGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

June 09, 2025

Dealership Rating
Employee Rating

They charged me $180 to do nothing but tell me my radio was broken, which believe it or not , I already knew! More

by HARTJAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 01, 2025

Dealership Rating
Employee Rating

Great representatives worked with me. Provided a loaner car and assured it was a SUV due to my husband being in a wheelchair. I was extremely satisfied! More

by LYNN.BARBER322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

May 30, 2025

Dealership Rating
Employee Rating

Pleasant experience. Took care of my service needs with minimal add-ons. Will need to make a return trip to check out tire pressure sensors. All deactivated during sefvic More

by NRWESLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

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