Shanna Elder | Page 29

The service department personnel, Shanna and River, that I interacted with were courteous and helpful. They told me that I could follow the progress of the maintenance on my vehicle via text messaging and i I interacted with were courteous and helpful. They told me that I could follow the progress of the maintenance on my vehicle via text messaging and it worked flawlessly. My vehicle was ready sooner than I actually expected as I elected to wait for it and that was a pleasant surprise as it allowed me to get to other tasks I had in town sooner. I paid exactly what I expected to pay for the service and they told me how much my next maintenance was likely to cost. I liked the principle of no surprises. Finally, on top of all that, they processed my payment themselves as the cashier was at lunch at the time I was ready to leave. I thought that I would be disappointed as the dealership had changed ownership after literally decades at this location but such was not the case. Please keep up the good work. More

by NEVDAV Verified Customer Verified Customer

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Pleasant staff and work performed in a timely manner. Waiting area clean and comfortable. Always can count on good service. Waiting area clean and comfortable. Always can count on good service. More

by SLOGANS4LIFE Verified Customer Verified Customer

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I was a walk-in customer for an oil change and a tire rotation. The people got me in and out fast. rotation. The people got me in and out fast. More

by DDSCRNA Verified Customer Verified Customer

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Friendly and prompt service! So thankful for the service team for getting me in and out quickly! So thankful for the service team for getting me in and out quickly! More

by MELANIE.MYERS1015 Verified Customer Verified Customer

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Given these are new owners, only have one oil change visit since the change. That was very positive with responsive service from the service managers. It would be helpful, though, to reinstate drive i visit since the change. That was very positive with responsive service from the service managers. It would be helpful, though, to reinstate drive ins gor oil changes,etc. More

by TERRETTT Verified Customer Verified Customer

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great customer service polite and done in a timely manner. will defiatley be returning soon. manner. will defiatley be returning soon. More

by RENTALS3 Verified Customer Verified Customer

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Love this dealership. Have had excellent service with little hassle and easy to schedule or reschedule. Have had excellent service with little hassle and easy to schedule or reschedule. More

by LVROVHRSES Verified Customer Verified Customer

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The service department is outstanding. Nan, River, and the service department manager, Meredith are some of the best people you will ever meet. Kind, friendly, helpful, and knowledgeable. Nan, River, and the service department manager, Meredith are some of the best people you will ever meet. Kind, friendly, helpful, and knowledgeable. The technicians are top notch. More

by CALVIN.CRA Verified Customer Verified Customer

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The worst experience I’ve ever had with a service dept. they didn’t do a complete inspection, did minimal. I paid for what they did. They didn’t do oil change or tire rotation as I asked. Said when I came they didn’t do a complete inspection, did minimal. I paid for what they did. They didn’t do oil change or tire rotation as I asked. Said when I came back to get brakes on they would do it then. I declined as they already lost my trust. They had a bill made up, assuming I would have my oil changed with the added $150. I had already talked to another Subaru service and they were shocked. The will do a full inspection including checking CVT for free when the change my oil and rotate tire. They are concerned for my safety not just greedy. No I will never go back!!!River should be fired and the management needs to go through Subaru training!!! More

by KSWILLI2122 Verified Customer Verified Customer

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I have trust in this service center. They do an excellent job. They are very professional and courteous. I recommend them to friends. Their competence makes me comfortable owning a Suba They do an excellent job. They are very professional and courteous. I recommend them to friends. Their competence makes me comfortable owning a Subaru. More

by SDECHAZAL Verified Customer Verified Customer

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