Shanna Elder
Shanna Elder at Subaru of Columbia

Shanna Elder

Service Advisor

Subaru of Columbia

1200 Interstate 70 Dr SW
Columbia, MO 65203

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4.8
263 Reviews
4.8

263 Reviews

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263 Reviews of Shanna Elder

October 03, 2025

Dealership Rating
Employee Rating

Bringing my newer car in ihas been a pleasure. I am treated with respect and problems and solutions are explained to me. I have total faith in this entire group of employees at Subaru of Columbia. More

by Lhine
Service Price Transparency
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Recommend Dealer
Yes
Oct 03, 2025

Subaru of Columbia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 02, 2025

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Employee Rating

Service manager does not know the software associated with the Forester Touring package. Tried to tell me that the auto engine shutoff was Saftey related. More

by leeflohra
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Oct 03, 2025

Subaru of Columbia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. General Sales Manager - Trey Warren hwarren@subaruofcolumbia.com

October 01, 2025

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Columbia subaru always takes good care of my ascent. Any issue they listen and find a solution. More

by ricev
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

Oct 01, 2025

Subaru of Columbia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 30, 2025

Dealership Rating
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Great friendly service and it was prompt! I will definitely refer friends to Columbia Subaru! Thanks much!! More

by Historyguy1957
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

Sep 30, 2025

Subaru of Columbia responded

Thanks for sharing about your experience with Subaru of Columbia. We appreciate your business and hope to see you again soon!

September 30, 2025

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Employee Rating

Your on-line “check on your car status” always pulls up an error message, so have to call More

by AMYBANGS3
Service Price Transparency
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Recommend Dealer
Yes
Sep 30, 2025

Subaru of Columbia responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Amy, feel free to contact us at your convenience.

September 28, 2025

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River always sees to it that I get my car in on time and keeps me informed and car is ready on time. Makes it easy More

by JKBangs
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Recommend Dealer
Yes
Sep 28, 2025

Subaru of Columbia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Subaru of Columbia, we look forward to having you as a valued customer for many years to come!

September 19, 2025

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Lady that checks us in was great! Service was ok but as everything else little pricey More

by douglou
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Samp

Sep 19, 2025

Subaru of Columbia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Subaru of Columbia.

September 16, 2025

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Employee Rating

When I called on a Thursday to ask if I could get my car in for service as I was leaving town the following Friday, I was told they would do what they could and that it would be in between other services fo More

by KEVIN.D.LANNING
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

Sep 17, 2025

Subaru of Columbia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 12, 2025

Dealership Rating
Employee Rating

I don’t want to write 15 words but I’m not going anywhere near that More

by BAYONNE2705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

August 30, 2025

Dealership Rating
Employee Rating

I had great service & is easy to get an appointment. The dealer did send too many reminders of my appointment. More

by KLREDDICK6
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

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