Shannon Dillman
Shannon Dillman at Button CDJR

Shannon Dillman | Page 22

Service Advisor

Button CDJR

1220 East Boulevard
Kokomo, IN 46902

4.8
430 Reviews
4.8

430 Reviews

Write a Review

430 Reviews of Shannon Dillman

November 26, 2024

Dealership Rating
Employee Rating

Mari is awesome. Always goes above and beyond for her customers. She is the best! More

by kayrachelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Dealership Rating
Employee Rating

Unprofessional never answer the phone in service department dropped my truck off on a Monday took 4 days to do a 1 day job left caliper bolt out dropped truck back off rotated tires wrong air pressu More

by mikekj.77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kolton Sandefur , Matthew Yero

Dec 16, 2024

Button CDJR responded

We sincerely apologize for the unprofessional experience you've had with our service department. It’s unacceptable that your truck wasn’t handled properly, especially with the delays, missing caliper bolt, and incorrect tire rotation. We understand your frustration with the lack of communication and the issues that were left unresolved. We truly appreciate your feedback, and while we regret losing your business, we respect your decision. If you ever reconsider, we would be happy to make it right.

November 25, 2024

Dealership Rating
Employee Rating

All good - only downside was length of time it took due to a non operational 'flush' machine. More

by gobblersknob9
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Dealership Rating
Employee Rating

Shannon is always very helpful with me. She is always willing to help me get the right answers. More

by andyminor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Dealership Rating
Employee Rating

Garrett worked very hard to get my vehicle scheduled even though techs were very busy. More

by jason.tolle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a good experience with us. Let us know if there is anything we can do to earn a 5 star!

November 25, 2024

Dealership Rating
Employee Rating

Excellent in every aspects sales and service. Great people friendly and knowledgeable can’t say enough More

by washington.mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erika Tobin

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 22, 2024

Dealership Rating
Employee Rating

I was lied to more than once they mess something up the next day had to get new battery then 2 days later had to have a new alternator. None of that was wrong before I took it to your dealership More

by shenandoah1951
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jada Critchlow, Mari Whaley, Garritt Stryker, Kolton Sandefur , Erika Tobin, Matthew Yero, Nicolle in front office was the best help I received

Dec 16, 2024

Button CDJR responded

We sincerely apologize for the negative experience you’ve had, and we understand your frustration. It’s concerning to hear that you were misinformed and that issues with your vehicle arose after visiting our dealership. Please reach out to us directly so we can address this matter and work to make it right. Your feedback is valuable, and we want to restore your trust in our services. Thank you for bringing this to our attention.

November 21, 2024

Dealership Rating
Employee Rating

Garrett was really great to work with very friendly and warm. He made sure Someone came out to jumpstart my car and once I got up to the dealership, he had someone take me home when the car was ready to be More

by M. Pickett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garritt Stryker

Nov 22, 2024

M. Pickett responded

Garret was a great man to work with. He took care of jump starting my jeep and when I needed a pick up and ride back to the dealership he sent me a pick up and made sure everything was alright. He took care of my payment when I had forgotten I’d bought the jeep wave so my out of Pickett was already paid for.

November 21, 2024

Dealership Rating
Employee Rating

Everything was fine a great experience quick and easy timely manner a great price Ok More

by dsorbit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 20, 2024

Dealership Rating
Employee Rating

Excellent service👍. Was in and back out in a matter of not more than 30 minutes More

by davesch939
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

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