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Shannon Finfrock

Overview Reviews (28)

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Shannon Finfrock

Product Specialist

Starling GMC

1350 S Washington Ave
Titusville, FL 32780

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5.0

28 Reviews

Overview Reviews (28)

5.0

28 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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28 Reviews of Shannon Finfrock

October 23, 2026

Dealership Rating

Employee Rating

I walked in the dealership in complete shambles but walked out in a new vehicle. Wonder team of people!!! walked out in a new vehicle. Wonder team of people!!! More

by Sam

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 23, 2026 -

Starling GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Eric Lugo

October 17, 2026

Dealership Rating

Employee Rating

Shannon is great to work with. Very responsive and helpful. Would work with her again. Very responsive and helpful. Would work with her again. More

by JF

Recommend Dealer

Yes

Oct 17, 2026 -

Starling GMC responded

Your praise for Shannon’s responsiveness and helpful support is appreciated. It means a lot to our team that you’d work with her again on your Honda Civic purchase. Eric Lugo

October 07, 2026

Dealership Rating

Employee Rating

My back was against the wall but your staff saved me Thanks to Shannon’s excellent advice and help I am in a SAFE ride now Thanks to Shannon’s excellent advice and help I am in a SAFE ride now More

by loreneredmon

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Lugo

Oct 07, 2026 -

Starling GMC responded

Knowing that Shannon’s guidance helped you feel secure in your Cadillac SRX means a lot to our service team. We’re glad our staff could support you when you needed it most. Eric Lugo

October 02, 2026

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Professional and attentive customer service. Did what the could to make the unfortunate situation right with no hassle Did what the could to make the unfortunate situation right with no hassle More

by philparrish27

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 02, 2026 -

Starling GMC responded

Knowing that the service on your GMC Sierra 1500 met your expectations for professionalism and attentiveness means a lot to us. Our team is pleased we could make that situation right with no hassle for you. Eric Lugo

October 02, 2026

Dealership Rating

Employee Rating

My experience was straight forward, I told them exactly what I wanted they had it on their lot. Straight forward no runarounds negotiation got me a great price and I drove off with my dream truck. If you w what I wanted they had it on their lot. Straight forward no runarounds negotiation got me a great price and I drove off with my dream truck. If you want to waste time go to other dealers if you want the best deal upfront you know where to go. More

by Jabrand89

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eric Lugo

Oct 02, 2026 -

Starling GMC responded

We’re glad the purchase of your new GMC Sierra 1500 felt direct and transparent from start to finish. Hearing that our straightforward negotiation got you a great deal on your dream truck means a lot to our team. Eric Lugo

September 14, 2026

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Employee Rating

I enjoyed our experience. Melisa made it very smooth wit a great personality. The video inspection of our car was great I loved the little blue hand pointer. The technician wa Melisa made it very smooth wit a great personality. The video inspection of our car was great I loved the little blue hand pointer. The technician was a hoot describing the condition of our car. More

by PATTYJSTRATTON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: I don’t know the video tech but he did a great job.

Sep 14, 2026 -

Starling GMC responded

Your comments about the blue hand pointer during the video inspection highlight how our service team keeps you in the loop. Knowing that we made your GMC Yukon service smooth and enjoyable, with a touch of fun from our technician, is truly gratifying. Eric Lugo

September 12, 2026

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Great experience easy process and knowledgeable staff to help with purchase will definitely buy again in the future. help with purchase will definitely buy again in the future. More

by DSPURLOCK1114

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Gould, Nateko Thompson, Philip Smith, Dominick Cataldi, Emma Wytko, Daniel Murari, Juan Travieso

Sep 12, 2026 -

Starling GMC responded

Our team enjoyed guiding you through the purchase of your new GMC Sierra 2500. Knowing the process felt smooth and that our staff could provide the insight you needed is truly rewarding. Thank you for choosing our dealership, and we look forward to helping you again when you’re ready. Eric Lugo

August 15, 2026

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Everything went perfect. Everyone was friendly and I did not feel pressured at all. Shannon was awesome. Everyone was friendly and I did not feel pressured at all. Shannon was awesome. More

by edwintorres3

Verified Customer

Sales Price Transparency

Trade-in Experience

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Recommend Dealer

Yes

Other Employees Tagged: Steve Zullo , Finance was also awesome

Aug 15, 2026 -

Starling GMC responded

Our team enjoyed guiding you through your purchase of the used Chevrolet Equinox EV. Knowing that you felt welcome and never pressured is rewarding. Shannon is grateful for your kind words and your five-star rating. Eric Lugo

August 14, 2026

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Employee Rating

The entire sales team was great, from my service advisor Emma Rivera to Dominick Cataldi. Everyone was very professional, friendly and genuinely concerned that I find just the right car for me. Emma Rivera to Dominick Cataldi. Everyone was very professional, friendly and genuinely concerned that I find just the right car for me. More

by s.layne1017

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Dominick Cataldi, Daniel Murari , Emma Rivera ⭐️⭐️⭐️⭐️⭐️

Aug 14, 2026 -

Starling GMC responded

Knowing our team’s professional, friendly approach helped you find the perfect GMC Terrain is rewarding. Dominick and our sales team appreciate your kind words and are thrilled you chose us for your purchase. Eric Lugo

August 06, 2026

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Employee Rating

Shannon was very diligent when keeping in contact with me and welcomed me as family and welcomed me as family More

by bruiz3

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jeff pflum

Aug 06, 2026 -

Starling GMC responded

Our team is pleased Shannon could keep you informed throughout your purchase of your new GMC Sierra 1500 and welcome you as part of our family. Hearing that her diligence and warmth made a difference means a lot to us. Eric Lugo